Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm making complaint against Concordia legal advisors. I spoke on the company ***** but my complaint is against Concordia..I started my contract back in February paid them ****** every month up until June. nothing was ever done not one creditor had been settled every time I would call I was told they're working on it.that I had to bill up an account to have something to offer. but where in the helk did my money go? not even one account had been settled all they told me was it went toward legal services. They don't tell u that in they beginning.I was told once they receive your first payment they start working with your creditors. after all that Bull I 've had enough so after paying ****** for 4 months I decided to cancel my account. let me remind u not one account had been settled then they had the nerve to refund me only 464+ .call asking for my refund all they will do is try talking over u. I want my money. Please don't call this company.EVER.

  

  Business Response

  Date: 07/21/2025

  
  Thank you for your feedback. We understand your concerns and want to assure you that Concordia Legal Advisors is fully committed to providing high-quality services to our clients. We take great pride in maintaining the highest standards of service and customer satisfaction. Please rest assured that if any issues have arisen, we are here to address them promptly and ensure your experience with us is a positive one. We encourage you to reach out to us directly at ************** or  **************************************** and we would be more than happy to resolve any concerns. We truly value all of our customers and are dedicated to making sure you feel confident and supported throughout your journey with us.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2025. I entered a debt consolidation. They have taken my money and have done nothing to settle my debt. I want out of program. I want my money back. I have put in over 1990. Concordia legal advisors

  

  Business Response

  Date: 07/11/2025

  Thank you for reaching out and sharing your experience. Your feedback is important to us, and we want to make sure this is properly addressed.
  Our team has reviewed your concern, and we are actively working to ensure a prompt resolution. We truly appreciate your patience as we address this.
  If you have any additional details to share or if you need further assistance, please dont hesitate to contact us directly at:
  Phone: **************
  Email: ***************************************

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Concordia Legal Advisors are a joke. They told me it would take "a few" months to settle debts with my credit card companies. I agreed to let them help settle my debt in November 2024. It is now June 26, 2025 and they have only settled with ONE out of THREE credit card companies. I called ***** today (one of the 50 missed calls I get every month) to let them know I was working with Concordia... they let me know that Concordia has not even reached out to them.... EIGHT MONTHS!!!! Eight months and they have not even contacted *****!!!!! The last call I had with Concordia, I specifically asked them where they were at with ***** and he told me they had reached out and were in talks with them. ****, LIES, LIES. This company is not out for your best interests, they hire people to answer and call you on the phone that you CANNOT understand- the phone call breaks in and out, the accents are thick.... you cannot understand and they are asking you questions "yes", "no", "do you understand" to verify information, you're agreeing to things you can't understand!!!!! This can't be legal. This is all probably part of their plan. GO BACK IN YOUR RECORDINGS AND FIND THE ONES WHERE YOU LIED TO ME. They also told me my credit score would NOT BE AFFECTED VERY MUCH...My credit score is deplorable after agreeing to work with them it dropped 200 points!!!! How much can you get away with? I could have and CAN handle my accounts in a way better manner than they have. I could have had 1/2 my debt paid off by now. As of right now my agreement with them is for about $25,000, they have $4000 of my money and I would like to cancel all other CC companies that they have not contacted yet.

  

  Business Response

  Date: 07/11/2025

  Thank you for reaching out and sharing your concerns. We appreciate the opportunity to address this matter and assure you that we are actively working to resolve it.
  Our team has already taken steps to review the issue and implement the necessary improvements. We take all feedback seriously and are committed to ensuring a smooth resolution.
  If you need further assistance or would like to discuss this in more detail, please feel free to reach out to our support team at:
  Phone: **************
  Email: ***************************************

• Initial Complaint

  Date:05/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with ******************** and Concordia Legal advisors at the end of December 2024. I agreed to have them help me settle debt. I was lied to from SilverLake about how they were going to go about handling the debt. They told me half truths. I specifically asked questions such as how long will it take to settle my debt and get my credit back up to where it should be. To which they replied 3 to 6 months. They did not explain to me that they were going to settle each account one by one and only after I built funds back up into the account and they would take their fees after just settling one account then wiping my account back to zero. I paid $1500 immediately in January only for them to make $100 payment per month to one account, but yet they get their fees right away. I feel I was intentionally misled and not thoroughly explained that they were going have to start all over building up funds each time after they took their fees! I signed December 28, 2024 and they have only settled one account! My accounts should not have grown! I have been repeatedly told they were working on my accounts, and even been asked for more money. This has ruined my credit worse than it was when I started the program and they have not helped me by settling one at a time and taking thousands of dollars in fees and waiting again till I had thousands of dollars in my account before they settle another account. I want them to settle ALL of my accounts and make payments on ALL of my accounts immediately. I have been more than upfront with them and paying them timely. The one account they settled theyre only paying 100 bucks a month to yet I make a $732 a month payment to them. What are they waiting on? They need to settle these accounts so they stop growing as I was told they would do so my credit can be repaired and start going up! they have done worse to my credit than I couldve done by making minimum payments. All of My accounts need to be settled immediately.

  

  Business Response

  Date: 06/11/2025

  Thank you for reaching out and sharing your concerns. We appreciate the opportunity to address this matter and assure you that we are actively working to resolve it. 
  Our team has already taken steps to review the issue and implement the necessary improvements to prevent future occurrences. We take all feedback seriously and are committed to ensuring a smooth resolution. 
  If you need further assistance or would like to discuss this in more detail, please feel free to reach out to our support team at: 
  Phone: ************** Email: ********************************************************************* 

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called on 4/14/25 to cancel payment. Was told I need to call 2 business days but a refund would be requested. Called again on 4/16 & was told the funds were pending but a request for refund was entered. Called again on 4/28 & was told my account would be forwarded for further investigation. Monies were transfered on 4/24/25, even after the bankruptcy was filed and today I'm being told they can't refund me bc the monies were already processed.

  

  Business Response

  Date: 06/11/2025

  Thank you for reaching out and sharing your concerns. We appreciate the opportunity to address this matter and assure you that we are actively working to resolve it. 
  Our team has already taken steps to review the issue and implement the necessary improvements to prevent future occurrences. We take all feedback seriously and are committed to ensuring a smooth resolution. 
  If you need further assistance or would like to discuss this in more detail, please feel free to reach out to our support team at: 
  Phone: ************** Email: ********************************************************************* 
  

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a contract with Concordia whom I thought would help consolidate my payments. At the time I had no late fees on my credit report nor was my credit score bad. I was advised not to make any further payments to my creditor as the payment that I made to Concordia would go directly to my creditors. I was harassed by my creditors, received 30 day late payments and my credit score was impacted negatively. I have cancelled the contract with Concordia over 3 weeks ago, was told by multiple representatives a different processing time every time in re to processing the cancellation request. I am now on week 3 with no refund. This company scammed me out our money, failed to settle with my creditors, took my money and NEVER paid my creditors and caused my GOOD credit to turn bad. I want my full refund as this company has done nothing but cause major issues and failed to live up to their obligation. I suggest anyone who is looking to do debt consolidation, that you look further than this company bc it will negatively impact everything you worked hard to do.

  

  Business Response

  Date: 06/11/2025

  Thank you for reaching out and sharing your concerns. We appreciate the opportunity to address this matter and assure you that we are actively working to resolve it. 
  Our team has already taken steps to review the issue and implement the necessary improvements to prevent future occurrences. We take all feedback seriously and are committed to ensuring a smooth resolution. 
  If you need further assistance or would like to discuss this in more detail, please feel free to reach out to our support team at: 
  Phone: ************** Email: *********************************************************************  

• Initial Complaint

  Date:11/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/25, I spoke with an agent, Mr. ******* We reviewed the contract and I e-signed the documents. As he was talking I was listening intently, after he spoke of some credit matters that I was not comfortable with, he said we had one last matter to take care of. He stated that I needed to speak with compliance and record the conversation. I promptly hung up the phone. Immediately, I downloaded the document in the contract that allowed me to cancel my relationship with them. The email information that was provided was not active and the attached document was not able to be received by them. At this time, I do not wish to engage this company because they are not what I thought they were and the mere fact that I have to pay them to end relationships with everyone of my creditors does not do me any good. I desire to not have this company contact any of my creditors and have advised my bank to not honor any drafts from them and my creditor's to not engage them in any manner, on my behalf. I have also made Mr. ****** aware of my desire to end any relationship with the firm. The only respond I have had, to this date, was text message from Mr. ******************** after sending the attached document on 11/28, which was, "Yes. Please call me back directly at (number shown) so I can go over this with you. Which I replied to with; "No need. That document should represent my desires". I have not had any further contact with Mr. ****** or this company.Thank you for you attention in this matter!

  

  Business Response

  Date: 12/02/2024

  Hi ******! 

  Thank you for reaching out and sharing your concerns. After thoroughly reviewing our records, we were unable to locate any information associated with your name, phone number, email, or address in our system. None of the information on this complaint pulls up anything on our end. We also don't have you as a lead in our system either. 

  Could you please provide the details you used to enroll with us, such as your full name, email address, or phone number associated with the account? We need to verify that you are in fact a client of ours and this complaint is written for the correct company. This will allow us to investigate further and address your concerns appropriately.

  We are committed to providing transparent and reliable service, and we want to ensure that any issues are handled to your satisfaction. We look forward to assisting you.

• Initial Complaint

  Date:10/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by the company and lied to so I would terminate with a different debt relief and instead do business with them. After about 2 months of being harassed by the companies I owed, I decided to remove myself from the program and work on everything myself. I requested a refund and to be removed, and a month later, they are still trying to contact me to go over my account and still no refund. Did the same thing with my husband's debt relief with freedom debt relief and received his refund within days while I am still waiting on mine and still getting unwanted calls.

  

  Business Response

  Date: 11/03/2024

  Thank you for sharing your experience with us. We sincerely apologize for the frustration you've encountered. It's concerning to hear that you felt misled and that your requests for a refund have not been addressed in a timely manner. We take these matters very seriously and want to make things right.

  Our team is committed to resolving your concerns and ensuring that you receive the support you need. We will reach out to you directly to discuss your account and expedite the process. Your feedback is invaluable to us, and we appreciate your patience as we work to resolve this situation. Thank you for giving us the opportunity to improve.

• Initial Complaint

  Date:06/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company asked me to make a payment to consolidate debt before working on my debt ad well as not making payments to my accounts. I was to pay 272 for 36months and I was still about To be sued by a company for non payment and garnishment of wages.

  

  Business Response

  Date: 06/17/2024

  Dear *******,

  Thank you for sharing your feedback. We sincerely apologize for the experience you've described. Our goal is always to provide the best possible service to our clients, and its clear we didnt meet that expectation in your case. 

  We have been actively trying to reach out to you to address your concerns and provide support, but unfortunately, you have told our representatives that you would not like to be contacted. We want to make sure that we understand your concerns and that your issues are resolved.

  Please contact our customer service team at your earliest convenience. We are committed to finding a solution that works for you and ensuring your satisfaction with our services.

  Thank you for your attention to this matter. We look forward to hearing from you soon.