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Complaint Details
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Initial Complaint
09/08/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I had turf installed and when turning off the sprinklers, my drip lines were cut. Now I have thousands of dollars in landscaping that are about to be dead due to getting no water. Also grass is growing up from the turf.I have tried to reach out to the sales rep several times with no help.Business response
09/08/2022
Per our contract it clearly states we are not responsible fpr existing lines. We capped your sprinklers which have no connection to your drip lines. We do not know who installed your old lines or if it was done properly. We have sent our ******* by as a courtesy. With just moving in the house how can you presume they worked in the first place.
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Contact Information
21602 N 2nd Ave Ste 6
Phoenix, AZ 85027-2963
Business hours
Today,7:00 AM - 4:00 PM
MMonday | 7:00 AM - 4:00 PM |
---|---|
TTuesday | 7:00 AM - 4:00 PM |
WWednesday | 7:00 AM - 4:00 PM |
ThThursday | 7:00 AM - 4:00 PM |
FFriday | 7:00 AM - 4:00 PM |
SaSaturday | By Appt. Only |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
5 total complaints in the last 3 years.
3 complaints closed in the last 12 months.