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Business Profile

Inventor

Edelman Financial Engines

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Edelman Financial Engines's headquarters and its corporate-owned locations. To view all corporate locations, see

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Edelman Financial Engines has 5 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed for management of my 401 k money when working for my employer as that was benefit from employer with lower fee charges in ********* but for last 2 years they put me in lower service while charging same fees and now telling me if I want have previous services then I have to pay double the fee for that service. This is cheating and fraud and want state and federal agencies to investigate how many customers have suffered similar issues

    • Initial Complaint

      Date:09/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I agreed for Edelman Financial Engines to manage my 401 k plan. I occasionally check the balance then, one day there was a balance of $171.000 dollars then a few days later it was down to $145.000 . I asked my financial advisor what happen and he replied he never seen $171.000 for my balance. I told him i check balance on website everyday or every other day. I'm getting my money out by cancelling account but i, want to make sure that i get all of my money. People are stealing money left and right in broad daylight and i lost all trust in people that handle money,

      Business Response

      Date: 11/09/2023

      Edelman Financial Engines policy is to conduct a prompt, thorough and fair review and resolution of any
      complaint received from a client, former client, or prospect.

      We have been in contact with the claimant on several occasions and addressed their concerns. Upon an
      investigation into this inquiry, it has been determined there is no factual or evidentiary basis for claimants
      representations regarding the monetary value in the account. Furthermore, claimants requested
      resolution is a refund, however, there were no fees deducted from the account for our services, as they
      were enrolled in a free trial period.

      *************************

      Senior Compliance Officer
      Edelman Financial Engines

    Edelman Financial Engines is NOT a BBB Accredited Business.

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