ComplaintsforMyGuy Referrals
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I no longer wish to receive anything in the mail from My Guy Referrals and myguy.com. The myguy.com website has only a phone number and when I call it, I get hung up on. I can't find a mailing address or an email in order to contact anyone at My Guy. The catalog that arrived via mail at my house has no return address nor a support line or email. All this lack of tranparency is troublesome but my main issue is unnecessary waste. I don't want unsolicted or unwanted flyers, mailers, etc., (i.e., things printed on paper) mailed to me anymore.The address label on the latest mailer is:P-3 T71 P1 ECRWSS R116 Resident *************************************************************************************** I have never requested to received the myguy.com printed catalogs and I'd like for them to stop coming to me. This previous BBB entry is exactly how I feel:Initial Complaint 01/03/2023 Complaint Type:Problems with Product/Service Status:I have received multiple direct mail flyers from My Guy Referrals. Please remove my home address from your direct mailing list immediately. I do not want to receive any additional mail from My Guy Referrals ever again. One of my values is the environment and I am trying to limit the amount of mail that I receive. Junk mail produces more than 51 million metric tons of greenhouse gases annually and it adds 1 billion pounds of waste to landfills each year. Please email me back to confirm that my home address has been removed from your database and that I will no longer receive any mail.My email is ********************** It would be great to get word from My Guy that they are taking my home address out of their system.Business response
02/08/2024
Hello,
Thank you for sending feedback from customer. ************** was contacted by phone and also via email letting him know that he has been added to the suppression list and will not receive any future printed directories from MyGuy Referrals.
Please let me know if you need any other information.
***********************
Initial Complaint
01/03/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I have received multiple direct mail flyers from My Guy Referrals. Please remove my home address from your direct mailing list immediately. I do not want to receive any additional mail from My Guy Referrals ever again. One of my values is the environment and I am trying to limit the amount of mail that I receive. Junk mail produces more than 51 million metric tons of greenhouse gases annually and it adds 1 billion pounds of waste to landfills each year. Please email me back to confirm that my home address has been removed from your database and that I will no longer receive any mailBusiness response
11/09/2023
This consumer was removed from the mailing lists when we received the email.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.