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Business Profile

Home Services

George Brazil Plumbing & Electrical
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *** ****

     

    Business Response

    Date: 01/27/2025

    Thank you for your feedback, we do value our customers and their time. At ********************** Brail ********************** and **********************, we understand that waiting for service can be inconvenient, and we apologize for the need to reschedule your appointment. Our team books general day appointments between 8 AM and 7 PM to ensure our technicians can stay on-site until repairs are fully completed, providing quality service to each customer.
    To minimize inconvenience, our dispatch team reaches out at least three times throughout the day to keep customers updated on their appointment status. We aim to give homeowners enough notice to meet the technician without needing to stay home all day. We appreciate your understanding of our process, which is designed to balance timely communication with ensuring thorough repairs. If you have further concerns or suggestions, please don't hesitate to contact us directly. Your satisfaction is important to us.

  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called George Brazil to come up to my home to work on my air conditioning unit it wasnt cooling ***** came out told me I had an issue with the capacitor worked on the capacitor for a while came in went up to the attic when he came back down he said I had a compressor issue and the price went from $400-$1200 when he added a compressor starter that cost ***** and he rigged the system so that it was a temporary fix but didnt call to tell anybody at George Brazil that it was a temporary fix he didnt put the correct parts in he just rigged it and left when they called back about my survey four days later I talked to somebody because the unit wouldnt shut off he sent out a man name **** to look at ****** work and he was completely flabbergasted and couldnt understand what was rigged up how it was set up why it was set up Ive called but I cant get them to call me back I looked up the parts the parts cost about $100 they charge me $1253 I want answers as to why he would bring up my system walk away from it not fix it or call anybody to let them know that he didnt repair it and just left it there as far as Im concerned he was trying to melt down my air conditioning unit he had that thing running at 27 Amo instead of 20 he was trying to get $12,000 unit out of me.

    Business Response

    Date: 08/06/2024

    Good Morning,

    Im sorry to hear about this experience, however, this is NOT a George Brazil PLUMBING & ELECTRICAL customer. We are requesting this review be removed as it was left for the wrong company. We do not provide Heating and Air services, that would be Quality Home Maintenance dba George Brazil Heating and Air. 

    Thank you in advance for your assistance with this and we hope the customer gets a quick resolution for their issue with the correct company!

    *********************

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