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Business Profile

Hair Products

Bounce Curl, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Products.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Bounce Curl product online. I washed my hair. I conditioned my hair. I applied the Bounce Curl cream to my wet hair. As I was applying the product to my hair I noticed that my hair was falling off and sticking to my fingers.

    I emailed Bounce Curl and told them that I experienced hair loss. I asked for a refund. They emailed back and did not provide me with information pertaining to a refund.
    They said they were sorry for the inconvenience. Like my hair loss was an inconvenience.

    I want a refund. Bounce Curl is a scam product. It causes hair loss! What woman wants hair loss?!

    Bounce Curl is a fraudulent company. Bounce Curl causes hair loss!

    I want a refund in the amount of $32.36.

    Business Response

    Date: 10/12/2024

    Hello, 

    We apologize for the experience you had, but please note that an investigation is required to address the issue thoroughly. This does not mean we will not take care of your concerns. Our team reached out with questions to better understand the problem, but we never received a response from you. We also followed up with additional information and a return label to assist you. Additionally, we have a return form on our website that could have expedited the process, allowing us to resolve this sooner. We are here to ensure your needs are met.

    Looking forward to your response. 

  • Initial Complaint

    Date:03/08/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have placed an order on the 25th February and paid the extra delivery to be arriving within 4 days. As I was buying this during my stay in the ** I gave enough time. On the 8th, I need to leave and the parcel has not arrived. This is 12 days later with no success. When contacting the team they were blantely forward me to the *** website. Today, 8th March, I requested a refund because it's way too late and I will fail to receive the parcel. They just said that they were not giving a refund because it's in progress. The company needs to take responsibility for the options they sell. I would like a refund so I'm filing this complaint as they failed with their part of the sale.

Bounce Curl, LLC is NOT a BBB Accredited Business.

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