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Business Profile

Essential Oils

AromaTech

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Essential Oils.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im writing to express my concern regarding the Aromini Mini BT diffuser that I purchased on January 15, 2024. After only moderate use, the unit has stopped functioning properlyspecifically, there is no air puff being emitted/motor stopped ********** the time of purchase, I selected this diffuser in part because your site indicated that repair services were available via mail-in. However, Ive since learned that this option is no longer being offered and that my only recourse is to purchase a replacement base for $50.If the terms of your support policy have changed since my purchase, I believe I should have been informed, especially as it directly impacts the usability and longevity of the product I bought in good faith. A sudden shift from offering repair to requiring a replacement at additional cost feels both unfair and contrary to the expectations set at the time of sale.I would not recommend purchasing anything from this company.

    Business Response

    Date: 05/15/2025

    Hello ******,

    Thank you again for reaching out, and I hope you are doing well today.

    We truly appreciate you taking the time to share your concerns. I want to assure you that weve taken your feedback seriously, and Id be happy to clarify the reasoning behind the service changes you mentioned.

    As part of our ongoing efforts to improve the customer experience, we transitioned away from the previous repair model at the beginning of last year. The former repair service involved shipping the diffuser in, waiting for inspection and repair, and then shipping it backthis typically took 23 weeks and cost $110 USD for out-of-warranty units.

    To make things more efficient, affordable, and convenient for our customers, we now offer a replacement parts for just $50. This eliminates the long wait time and allows you to resume scenting your space much faster by simply swapping in the new part as soon as it arrives.

    We understand that changes like this can be frustrating, especially when expectations were set at the time of purchase. While we no longer offer the previous repair process, we do feel this new solution is more cost-effective and streamlinedand ultimately a better long-term experience.

    We would still be happy to assist you and support you however we can and await your response to our email.

    Our customer experience team is also available Monday to Friday, 9 am to 5 pm PST, via email, chat, or phone at **************.

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had 2 of these and both failed within 2 months. The first one was purchased on ******, and because ****** has a longer window for returns I was able to get a refund. I like the Santal fragrance so I thought I would give this another shot and purchased directly from this site. Like clockwork, this failed after filling with fragrance a second time. I ran Aromatech's cleaning solution and followed their directions if you are having issues to no avail. Unfortunately since this one failed right after the window I was able to return it for a refund, only 1 month if you purchase on this website, my only options are an exchange for a working unit. This feels like a scam because they are making way more money on the fragrance refills so they can just continue you to send you new ones when they fail. I strongly recommend NOT PURCHASING ANYTHING FROM THIS COMPANY!!!!!!!!

  • Initial Complaint

    Date:07/09/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

    Business Response

    Date: 07/17/2024

    Good afternoon *******,

    We hope this message finds you well. One of our customer service representatives recently spoke with you and resent your order, which was delivered to you on July 13th. We apologize again for the issue with your original order. If there is anything else we can assist you with, please let us know.

    Have a great rest of your day!

  • Initial Complaint

    Date:06/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Thus business sells diffuser ouls at high prices without any sort of sample to test scents before purchase except their vague description so you have to order a full size item There is a return policy however even for opened items I received my item, a glass bottle in a cardboard cylinder wrapped in paper inside a other box. I unboxed the item and opened it to find it was nothing close to what I had anticipated and promptly reached out for a return label. They sent one but not before asking if I'd rather do an exchange. I declined I placed the glass bottle back into the cylinder, back into the brown paper wrapping and sealed the box. When I received a return lable days later I put it on the sealed box and dropped it into a fed ex pick up box.I received an email saying since I didn't not return the item and my return request was canceled. Thus is when week responses begin in regards the company claimed there was no update on the tracking and it was never sent. They kept asking me for proof it was mailed or a reciept from the store I brought it back to, tho I only dropped it at a box location outside of a store. Finally they admitted there was tracking and it was In transit. The item was then received.Now the company claims that the box was empty. Demanding that I tell them that I still had possession of the item so they were not liable for refunding me nearly $80 I spend on a bottle of oil. I told them that as I mentioned thru many emails that the item was indeed repackaged the way I received it and returned. This company went out of its way with elaboration claiming the item was never sent for almost a month to then try and say that the box was empty taling photos of an empty box and sending it to me. After I refused to tell them I still had an item which I had sent out over a mknth prior they cut off on contact. I opened an investigation with affirm and now writing This email. This company scams on so many levels and I just want my money returned

  • Initial Complaint

    Date:10/23/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son purchased this item as a Christmas gift for me last year and it never worked properly. I have contacted the company on multiple occasions requesting a replacement. The company rep asked me to send a video demonstrating the problem and despite my doing this on multiple occasions they have yet to send a replacement or ask me to return mine so that they can diagnosis it.

    Business Response

    Date: 10/31/2023

    We have been in contact with the customer regarding their diffuser. We are proceeding with an exchange for a new AroMiniBT and replacement oils, the customer has been sent a pre-paid return shipping label and instructions. Once the unit arrives we will be in contact with the customer to ensure the diffuser is initialized and running. 

AromaTech is NOT a BBB Accredited Business.

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