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Business Profile

Credit and Debt Counseling

Money Management International Inc

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Money Management International Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Money Management International Inc has 105 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company calls me EVERY day, from a different number. I ask them daily to please stop calling me and they continue to call. I am not interested in their services. I have told them numerous times, in numerous ways that I do not want or need their services and I am not interested. I have specifically asked them to take me off their list and leave me alone! Yet the calls continue! What do I have to do to get these harassing calls to stop?

      Business Response

      Date: 01/30/2025

      We were sorry to hear that Ms. ********** has been receiving calls from Money Management International when requesting to discontinue.  We have reviewed all avenues where calls could be made and have placed her on our Do Not Call list.  As we are concerned that another entity may be using our published number, we ask that Ms. ********** contact us at *********************************************************** if she receives any additional calls stating they are from Money Management International

    • Initial Complaint

      Date:03/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company was recommended to me by my credit card companies. I spoke to ******, and she informed me that my credit would improve as Id be paying towards principle. I was also told that the interest would stop. None of that happened. This has plummeted my credit score ! Again, I was told that my credit score would actually go up because I was paying towards the principle. Im paying over $500 a month and only $473 is going to my credit cards! $273 is going towards one, and $199 to another. However, the other still says that its more than 90 days past due. I was better off without this service ! I have NEVER had credit this low. Where is the rest of my money going? And why do my credit cards still say past due 90+ days?! Im also accruing $25 worth of interest on the other card. I signed up for this service in November 2023. I have not missed a payment.

      Business Response

      Date: 03/28/2024

      Please refer to the attached letter for MMI's response.  We will also be reaching out to ******************** to assist in any other way we can.

    • Initial Complaint

      Date:07/27/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was connected with Money Management International through the ******************* for Credit Counseling on 7/25/23. I received a phone call very shortly after completing the form on NFCC's website. During the phone call, I did not feel comfortable with continuing to do business with the organization and asked to be removed from their database and for the organization not to contact me further.Shortly after hanging up, I received a robo-call from the same organization. The next morning, I received another call and spoke to *******. I again repeated my request and asked why they continued to contact me, and he stated that there was no note on my account. I asked him to ensure I was not contacted further. This morning, I received another robo-call in addition to a text message.

      Business Response

      Date: 07/28/2023

      Please see the attached response to **************** and our sincere apology for any frustration or inconvenience this may have caused.

      Customer Answer

      Date: 07/31/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

    • Initial Complaint

      Date:06/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a Debt Management plan on 6/1/2022 with Money Management International. They brought in my list of creditors and then claimed to send information/checks to all of them after I provided the lump sum upfront payment for the first month. MMI mailed checks to WEBBANK/DFS and UPGRADE, *** to the wrong addresses, ones that explicitly state that they are NOT for billing purposes. Upon calling MMI again, it turns out they don't even work with DFS and took it off my debt management plan. MMI is telling me now I need to pay the full amount to keep all creditors fully paid while at the same time having already taken the money I would have used to actually pay my creditors. It's unclear if my credit will be hit as I've had to miss payments because of this, but it's extremely stressful and has cost me two days between calling everyone involved.

      Business Response

      Date: 06/23/2022

      Thank you for allowing MMI to respond to this consumer,  and we are reaching out to him directly to resolve this issue.

    Money Management International Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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