Complaints

This profile includes complaints for Nemo's Investigations & Collections's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nemo's Investigations & Collections

  Phoenix, AZ 85022-4162

• 

  Nemo's Investigations & Collections

  PO Box 30517 Phoenix, AZ 85046-0517

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few weeks to remove off my credit is not acceptable (a few = what 1 weeek, 2 weeks, 3 weeks, etc..). I am trying to purchase an investment property and need this removed within 5 business days. Other investors are looking at the property that I want to buy. A few weeks is very vague!! At least provide an exact date as to when ****'s will correct/ report this "human error" to the Credit companies.

  Business Response

  Date: 02/28/2023

  Thank you for giving us the opportunity to correct the human error that was made. We have manually deleted it this morning and it should be off your credit within a few weeks.

  Business Response

  Date: 05/22/2023

  This has been deleted way back in Feb 2023. 

  Customer Answer

  Date: 05/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:02/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company can just upload what was asked in the initial complaint saying youre going to mail some mysterious documents in the mail is NOT acceptable again this company needs to put in a request to all the credit reporting agencies to have this illegal Tradeline removed from my credit report

   

  How does this prove that this debt belongs to me? I do not see my signature here. Perhaps I have been the victim of identity theft or fraud. I can certainly create similar documents on my computer, send them to your company and claim that you owe me money. Would that prove anything?
  
  
  I DO NOT have any contractual obligation to pay YOU at this point as you have failed to provide ANY proof of that. A copy of an alleged bill is simply not enough satisfactory proof that I, personally, incurred this alleged debt. REQUEST ANY DEROGATORY INFORMATION REPORTED TO THE CREDIT BUREAUS BE REMOVED if I find this entry on my credit report later interferes with my ability to obtain credit with favorable terms, I will bring suit against your company and the original creditor for all applicable damages, as well as for statutory penalties provided under the ***** and FCRA.

  ure to respond and provide strict proof of contract will constitute your tactic agreement that you NEMO'S COLLECTIONS are NOT entitled to enforce a claim against me. In the event you continue your collection efforts against me without providing proof of contract, I will file a complaint with the Attorney General and ************************* and file a police report against you for harassment and invasion of privacy.You have *********************************************** the event you cant provide strict proof of contract, YOU MUST CEASE AND DESIST ANY AND ALL COLLECTION EFFORTS AND IMMEDIATLEY REMOVE ANY DEROGATORY INFORMATION REPORTED TO THE CONSUMER REPORTING AGENCIES. If you transfer this account to any attorney without providing proof of contract, They will be immediately reported to the state bar association and *************************** for code of ethics violations.

  Business Response

  Date: 02/20/2023

  The documents you requested are being sent out in the morning to the address on St Nicholas Cir.

  Business Response

  Date: 02/22/2023

  Office policy prohibits sending any sensitive documents through any public forum. They have been sent through the US *************** For authentication purposes you may contact the original creditor, their billing information will also be in the aforementioned documents. 

  Customer Answer

  Date: 02/22/2023

  How does this prove that this debt belongs to me? I do not see my signature here. Perhaps I have been the victim of identity theft or fraud. I can certainly create similar documents on my computer, send them to your company and claim that you owe me money. Would that prove anything?
  
  
  I DO NOT have any contractual obligation to pay YOU at this point as you have failed to provide ANY proof of that. A copy of an alleged bill is simply not enough satisfactory proof that I, personally, incurred this alleged debt. REQUEST ANY DEROGATORY INFORMATION REPORTED TO THE CREDIT BUREAUS BE REMOVED if I find this entry on my credit report later interferes with my ability to obtain credit with favorable terms, I will bring suit against your company and the original creditor for all applicable damages, as well as for statutory penalties provided under the ***** and FCRA.
  
  

• Initial Complaint

  Date:08/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a charge from Nemos debt collection that is hurting my credit. I didnt even know I owed them money or what it is for. No one has sent a **** or even called me. I need this resolved ASAP

  Business Response

  Date: 08/12/2022

  Thank you for your response. Your account was placed with our agency on 8/3/2020. Shortly thereafter our initial letter was sent to the address you gave at the time of service. This letter is sent to inform you of this transition. The letter provides the original creditor information, balance due along with our contact info. We are not privy to medical information, only the basic debt info. This letter did not return as moved, or insufficient address so we have to assume someone has received it. Several messages were left at the above given phone# as well, without response. We understand credit is important and would like to help you get this resolved in a timely manner. I've sent a balance payoff letter to your current address on Timber Way. The letter has several modes of payment options for you and also our contact information so that you may call the office to pay, or if you have further questions or concerns. It is and always has been company policy to comply with the ***** and FCRA. We look forward to a conclusion of this matter.