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Business Profile

Civil Engineer

Mills Engineering LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Mills Engineering LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired Mills Engineering LLC in April 2023. We provided all necessary information for a septic design & site plan. It took several emails, texts, and phone calls to get them to start our project. We finally made payment on 06/06 for the project. The septic design was completed, but the first draft of the site plan still wasn't done. On 08/31, I emailed the project manager, ****************, asking the status, and she stated she would speak with ***** and get an update because it had been several weeks since ***** stated, over the phone, that we would have the first draft. ******* stated she would speak with ***** on 08/31 to find the status of the project. No answer from *******, no response from ***** (same exact problem as before with the septic design). I e-mailed again on 09/02, nothing, e-mailed again on 09/06, still nothing. E-mailed again on 09/13, still nothing. *****, Patch Construction, spoke directly with ***** and was promised a site plan draft to us on 09/20, and still nothing. We keep getting promised the first draft and never receiving it. I finally texted ***, engineer at Mills, on 10/3. He responded he would contact *****. I spoke directly with ***** on 10/6 she stated she would have the first draft to me that day or no later than the end of the weekend. On 10/6, ***** said she would send over the plans to *** to complete the first draft. I asked *** if ***** relayed to him that I was to receive the first draft by the end of the weekend. And he confirmed that she stated that. I texted *** on 10/12 asking if he had any questions. No response. On 10/19, I texted I still had not received anything, *** responded and stated he would give me an update the next day. 10/20, *** stated ***** would give us a plan today, but Monday at the latest. We still have no plan and it is 10/30. They've had our stuff since April and it is October and we still have no site plan. The address on the state website is NOT the address of the business.

      Customer Answer

      Date: 05/30/2024

      I am fine now.  However, still quote unhappy with the constant lies about completion dates and it taking almost a year for her to finish.

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