Business ProfileforSuper Star Car Wash

On 04/20/2024, for the first time ever, I went to this newly built car wash in my city, at *********************************************, around 4:05 pm for a quick $10.00 wash. I am not a member. I like to pay for my car washes as I get them. As my car went through the car wash, the front license plate of my car, with its frame, was ripped off, but it's been recovered. However, the front license plate mount on the car is damaged. It holds my license plate, but very weakly due to it having been ripped, and the s**** that held the plate and frame in on one side has a broken s**** behind the mount that had been holding the mount to the car. Also, the rear windshield wiper on back window has been bent and damaged, at that time and date,(04/20/2024) from going through the car wash, and it needs to be repaired also. I reported this incident to a manage there, a young woman, who was very nice, & provided me with a customer claims form, which I completed & provided to her, with the time she wrote on the claim as being at 4:45 PM on 04/20/2024. This manager then provided to me a copy of my claims form that I had filled out, however, all other aspects of the claim form that a company rep should had completed was blank when she provided me the claim form to fill out, &, THOSE AREAS ON THE FORM WAS STILL BLANK WHEN SHE PROVIDED ME A COPY OF THE CLAIM FORM. I did not think anything unusual at the time about it. This manager, informed me a Customer Claims Rep would contact me within 24 hours. Today is 04/24/2024, & no one has telephoned me from your company's *************************** nor have I received any E-Mails from anyone from your company. I have been checking my E-Mails in all folders, Junk, Spam, even old and new, and deleted files,& I have not received any E-Mails from anyone at your company. Please contact me ASAP. I have your company telephone number, which I will attempt to telephone tomorrow on 04/25/2024.

Our sincere apologies for the experience. Your claim (CLM-228211) has been received and assigned to Claims Representative *********. We have sent an email but we apparently have the incorrect email address. The Claims Representative will be reaching out to you shortly. We appreciate your patience. Thank you.