We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Wash

Raceway Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Raceway Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Raceway Car Wash has 30 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 31 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On multiple occasions my car has sustained damage directly from raceway car wash equipment. My antenna was broken and my roof moulding was torn off. Discussed this with on site staff at the time. No responsibility has been initiated. I've sent emails to raceway corporate and I was insulted and denied reparations.

      Business Response

      Date: 04/03/2025

      Good afternoon, unfortunately Raceway Car Wash is not responsible for the damage done and claim had already been denied 

    • Initial Complaint

      Date:03/26/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 26, 2025, I realized that Raceway Car Wash had been charging my Discover Card account the amount of ***** monthly (increased to ***** monthly on February 2, 2025). I never authorized any charge even similar to this. I have only paid for individual car washes at Raceway. I purchased a car wash for 6.00 on 5/31/21, 8.00 on 9/24/22, 8.00 on 8/19/23, and 8.00 on 12/22/24. Those are the only charges I have ever authorized for Raceway Car wash. I would like a full refund of $517.85.

      Business Response

      Date: 03/28/2025

      Good afternoon, unfortunately Raceway does not offer refunds on their memberships. Although they can not issue you a refund they can issue you a gift card which you would be able to use towards the wash

      Customer Answer

      Date: 03/29/2025

      I cannot accept the response because Raceway does not specify the value of the gift card they offered. I never agreed to a membership, therefore the charges are fraudulent. I would consider accepting a gift card if its value was equal to or greater than $517.85, but at this point I have seen nothing.

      Business Response

      Date: 04/01/2025

      Good afternoon, Raceway Car Wash could offer a gift card with the total value of $520. You will be able to use the gift card towards the carwash 

      Customer Answer

      Date: 04/03/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ******* ****

       

    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 29 of 2025 at approximately 1:30pm i purchased a car wash ticket and unfortunately my vehicle was ruined. After I purchased the ticket i followed through with the Car and went through the car wash. Once my car wash was complete I went home and continued my day but unfortunately I didn't look at ****** an notice that the car wash machine ruined my car. The employee said it's my fault because I didn't check my car before I left. IM SORRY SO it's my job to make sure that the car wash machine is working proper? I have not been contacted by anyone at all and they don't seem to care at all that's why i am sending this complain to BBB. Raceway express car wash is very unprofessional.

      Business Response

      Date: 02/03/2025

      Good Afternoon ********, May we have the location address where this incident occurred. Was there any incident report filed?

    • Initial Complaint

      Date:12/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my car wash membership as I was moving out of state that was no longer in their service area. I canceled my membership on 9/22/24. My online profile with Raceway stated that my account was no longer active. I was charged $34.95 for the months of October, November, and December. They finally canceled the automatic payments, though denied refunds for October, November, and December. Instead I was offered a gift card to use towards a car wash. I no longer live near a Raceway Carwash, therefore a gift card would be useless to me. All I'm asking for is my money to be refunded after canceling my membership in September. Attached are my bank statements for the months of October and November 2024. My December statement has yet to be completed, but the charge was posted to my bank account on 12/17/2024. I am happy to provide my December 2024 bank statement when it is ready for documentation purposes.

      Business Response

      Date: 12/18/2024

      Our ************* Representative Team will contact the guest to resolve this issue.  Thank you.

    • Initial Complaint

      Date:12/05/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When you need a car wash, it is ordered that you have to utilize your card, no more cash. Then, once your card is used, they will continue to charge, whatever they want, without your permission!!Do not use them anymore!! I discovered this this morning and I am so fortunate that I did not allow them to use my credit card.This company is a scam and a user and should be closed, permanently.

      Business Response

      Date: 12/06/2024

      For the safety of our staff we have chosen to go cashless at all our locations, requiring payment by credit card/debit card only.  Single washes or memberships can be purchased.  If a guest signs up for a membership, it is setup on a recurring monthly charge.  All guests sign a membership receipt when signing up.  Memberships can be cancelled at anytime on our website, via our information email/phone line, or in person.  If the guest signed up for a membership and would like to cancel they can do so in any one of the previous manners.  Thank you.

      Customer Answer

      Date: 12/06/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ****** Kyseck

       

    • Initial Complaint

      Date:09/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to ********* car was on 8/29/2024 to get my car wash the car wash was$29.00 But my card was debit *****, when I got my car the driver side fender was was half off, I ask to speak to the manager His name was **** he told me that the car was damage during the car wash he also said that the owner would not pay for it. I went back to the car wash on 8/30/2024 to speak to the manager again I was told that she was not in, that's when I found out that **** was the outside manage not the store manager. I call for the store manager about ten to twelve times between 8/29/2024 and 9/13/2024 never got a call back from her. on 9/13/2024 I wrote the store Manage a letter about the damages to my car this lady never return any of my calls. On 9/13/2024 at 11:57 I got a call from ************** belonging to ******* ********, she told me that she was the store manager Boss and that she had read the letter, she ask me the year of my car I told her it was a 2014 she told me that they would not pay for it because it was to old. I told her that I would contact the BBB she told me to do what ever you want to do we are not going to pay for your damage to your car, This was a nasty , nasty lady I mean really nasty, I remain professional with her at all times but she was really nasty.

      Business Response

      Date: 09/17/2024

      Good Afternoon, Unfortunately raceway carwash is not responsible for the damage done to your vehicle. Due to the year of your vehicle our disclaimer states we are not reliable. We are informed you spoke with the District manager of the location and had been explained about our disclaimers and no damage report had been done the day of the incident. Although we do apologize for the inconvenience we could offer you two free washes which you could use at any of our locations 

      Customer Answer

      Date: 09/17/2024

      MY CAR WAS DAMAGED AT YOUR CAR WASH ON 8/29/2024, I KNOW YOU SEE IT ON YOUR CAMERA.  BECAUSE MY CARE IS FIVE YEARE OLD SHOULD NOT MATTER, YOUR CAR WASH MACHINE  PULL PART OF MY FENDER OFF MY CAR ALSO MY CAR WASH WAS $29.00 AND YOU DEBIT MY CARD $40.00 YOU SHOULD NOT BE IN BUSINESS IF YOU DON"T CARE ABOUT CUSTOMER. THIS IS A SMALL FIX ON MY CAR. 

      Business Response

      Date: 09/21/2024

      we spoke with the other party and was informed there was no report done the same day as the incident and did not come back until a week later to claim damage had been done. Unfortunately we do apologize for this inconvenience Raceway Car Wash is still not responsible for the damages to your vehicle 

      Customer Answer

      Date: 09/26/2024

      I SPOKE TO THE MANAGER ON THE SAME DAY THAT IT HAPPEN , LOOK AT THE CAMERS AND YOU WILL SEE ME TALKING WITH THE MANAGER WE WERE STANDING  RIGHT NEXT TO MY CAR.    MY PASTOR FROM MY CHURCH WAS ALSO THERE AND SAW IT. 

    • Initial Complaint

      Date:04/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the acount #*****+616413 First I was charged ***** on 2/16 for a full car wash for a month and I was never told their would be automatic payments. Card was charged again on 3/30. I requested for it to be can canceled because I saw the pending charge on 3/29 for y *****. They broke my antenna so I never went back after February 16th. They refused to refund my account. I don't want a month free or a ***** gift card they afford. I just want my account refunded and the refused. Not very happy with them.

      Business Response

      Date: 04/03/2024

      customer was offered a $25 gift card or a 30 day free car wash

      Customer Answer

      Date: 04/04/2024

      I can't accept this because I can't wash my car their anymore.  Their washers broke my antenna. This is why a prefer a refund please. I never agreed to automatic payments. 

      Business Response

      Date: 04/05/2024

      Customer has to cancel 7 days before recharge date. Raceway does not refund memberships per the membership agreement 

      Customer Answer

      Date: 04/18/2024

      I never agreed to auto payments,  this is a good way for them to s**** peolple over. Wow, just wow..

    • Initial Complaint

      Date:02/29/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      FRAUD, THEFT- UNAUTHORIZED USE OF MY DEBIT CARD.

      Business Response

      Date: 03/05/2024

      This is Super Star Car Wash and Not Raceway Car Wash.  The Complaint needs to be forwarded to the correct Company as we are not Super Star Car Wash.  Thank you.

       

      Customer Answer

      Date: 03/05/2024


      Better Business Bureau:

      Sorry to have bother Raceway Car Wash. I was under the impression the *** purchased Super Star Car Wash.

      *************************

       

    • Initial Complaint

      Date:02/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited Raceway car wash located at ****************************************************************************** October of 2023. I was very clear with the clerk that I wanted only 1 regular carwash. I ended up getting signed up for recurring charges that I did not authorize. Company would not fully refund the unauthorized charges,

    • Initial Complaint

      Date:11/11/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had recently contacted BBB to file a complaint against Raceway Car wash in *******, **. The company has been charging me after me canceling my membership with them in August 2023. I had to cancel all cards and my bank account because the company would not stop charging me even after canceling and the company reassuring me I would no longer be charged. They still owe me over $200 after over charging me the throughout the years my membership with them was active. I still have not got that resolved or disputed as raceway carwash claims nor have they tried to contact me or answer any of my emails. I have religiously sent emails to them and out of all emails only once was I answered. The company asked for the stickers to the cars on the membership and my bank statements so I provided them with that info. I have not gotten any response after me sending the info. I have also gone to multiple locations and every single manager gives me the exact same email and tells me I have to contact that email for further assistance even after letting them know I have emailed that email provided and get no response back. Raceway Car Wash has recently responded to BBB claiming to have tried contacting me multiple times via phone number and email address and claim that I do not respond. My email and phone number provided to them and to BBB has not changed at all and I have that last email from the companys email in my inbox so for raceway carwash to claim that they cannot contact me is odd. I also have a confirmation email from bbb and it is the exact same email I provided raceway car wash.

      Business Response

      Date: 11/13/2023

      We received this Guests correct phone # and will contact them today to resolve the issue.  Thank you.

      ***** *****

      Director of Business Admin

      ************

       

      Customer Answer

      Date: 11/13/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *****************************

       

    Raceway Car Wash is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.