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Business Profile

Car Wash

Firebird Express Carwash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/01/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First, apologies to the BBB (you'll see why below.) We have been trying to cancel an Express Pass subscription for over a month using the information provided on the credit card statements showing a customer service number. I called the listed number, played run around by phone and email with a rep from COBBLESTONE who's number is what is listed on the statements. As of today, we find out that number, ************ is NOT Firebird's. Online the number for them is listed is ************. When called, the phone is picked up, but there is not a person or recording on the other end, and they do not have a website, so there is no way to contact them to a. cancel the service or b. communicate with someone on how to resolve the issue. I registered an earlier complaint about COBBLESTONE, but it wasn't apparent until today, after submitting credit card statements to them showing the charges, that FIREBIRD is not a part of COBBLESTONE. We want the monthly charge cancelled and reimbursement for what will be 3 months of charges by the time this is settled.

  • Initial Complaint

    Date:05/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a cancellation of my services on December 3, 2022 after selling my vehicle. I keep getting charged on a monthly basis. I would like a refund for the last 5 months of services that I havent used. There isnt any way to contact Firebird Carwash as it is now called Cobblestone. I was provided a phone number by a cobblestone representative and it does not work.

  • Initial Complaint

    Date:05/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This buisness wont answer their phones, and are not even in buisness anymore and are still charging my card. I have no other way to cancel this charge.

Firebird Express Carwash is NOT a BBB Accredited Business.

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