Reviews
This profile includes reviews for Cox Communications Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 626 Customer Reviews
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Review fromDali P
Date: 07/07/2025
1 starAs the business owner, they wont show me who signed the contract because they say I am not an authorized user. I cant get any information on who the authorized user is. We have had three people leave in the last couple years but they have no plan in place for businesses who have personnel leave. The owner of the business should always be allowed to have access to any account that business pays for. It is an absurd circle designed to not let you cancel service. What a scam!Review fromDan M
Date: 07/02/2025
1 starFor all the effort Cox puts in to getting business, they fail when it comes to ensuring customers will return to their services when we need to cancel. I was simply switching to a business service for exanded needs. I contacted Cox in April to cancle the residential service that was no longer needed. Everything was done via chat and they indicated everything was completed. Fast forward to July and I found out from business support that the residential service was still active even through there were notes inditating it was to be canceled. I have not been on the phone for over 60 minutes, waiting for someone to refund the amounts billed since cancelation. Again, Cox even has notes showing I contacted them to cancel the serivce in April!
Business support is generaly good, but residential tends to be very poor. If Verizona, AT&T or Tmobile Cellular is available if your area, I would give it a try....chances are it will be 1/2 the cost and better customer service.
Cox Communications Inc
Date: 07/09/2025
Dear *** ******, Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. Our Executive Escalation team member spoke with you regarding your Cox account on July 9, 2025, and have provided a resolution for the concerns brought up in your complaint. If you have any questions or concerns regarding your account, please contact our *************************** at **************. Best Regards, COX West Region ---------------------------------------------------------------------------------------- The Executive Escalations TeamReview fromCharlene C
Date: 06/29/2025
1 starI contacted Cox Communications to speak with a representative about my bill which is extremely high for just basic television and supposedly high internet service on 6/29/2025.
I was text a link to speak with a live Agent so that I could question the accuracy of my monthly bill. I was told that I was being charged an additional $60 for data usage which I cannot understand because I am hardly home and I barely watch television.
Keep in mind that I work from Monday through Saturday 8 am until 5:30 pm and my children are in summer school from 7:00 am until 3:00pm on Monday through Friday so how is we are using up so much data if we not home majority of the day.
I am paying $311 dollars for just the of June which supposedly includes a past due amount of 28.00 and an extra $60 dollars for basic television and high speed internet service.
I believe Cox is taking advantage of its customers with these outages prices.Review fromAnayeli M
Date: 06/26/2025
1 starI've been a cox customer for 10 years, never had a complaint until now. I pay 193.25 a month for home security and panoramic wifi. There has been outages for the past 2 weeks. This past weeked it was for a day and a half. My complaint is I pay this much and can't fix the outages. But man do they make sure to take your money quick. I want my money's worth!Review fromTolvia T
Date: 06/23/2025
1 starI have had a bad experience with cox since I got the service. I made a promise to pay on my phone bill and they still turned it off. I have a pregnant daughter who needs to have service. I will be disconnecting my cox service in the morning.Review fromJane C
Date: 06/23/2025
1 starAbsolutely horrible, horrible experience. Bunch of Ignorant people work there do not know how to fix the issue and just try to transfer me over to different departments. Had cox internet servce for many years and I try to add my mobile service but this was my biggest mistake. They keep bill you for the service you havent even activated. I decided to stick with **** since cox dont have iwatch service, and returned the iphone to the retail store but I am still receiving the bill over 2month now and every time I call to resolve the issue no one could able to get this thing straightened and it is to where I was. Still receiving the bills and still they dont know how to resolve this issue now, Im about to move my home internet service to ***** Adios stupidoReview fromMohammad S
Date: 06/17/2025
1 starIve been without internet since mid-May (today is June 17th). Ive called Cox support multiple times. The first time, they sent a technician who discovered that the issue was with their cable on the street. I was told it would be fixed in two weeks.After two weeks passed, I called again they said it would take another week. now it is the fourth week, I waited again. Every single time I called, I was on hold for 15 to 20 minutes, and one call even lasted 45 minutes.Despite providing no service at all, Cox still charged me. If I used someones service and refused to pay, Id be accused of theft of services yet Cox takes my money while delivering nothing. Im sure all Ill get in return is a generic sorry.This has been the worst customer service experience ever.Cox Communications Inc
Date: 06/20/2025
Dear ******** ******** Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers.Our Executive Escalation team member spoke with you regarding your Cox account on June 19, 2025 and have provided a resolution for the concerns brought up in your complaint. If you have any questions or concerns regarding your account, please contact our *************************** at **************.Best Regards, COX West Region ---------------------------------------------------------------------------------------- The Executive Escalations TeamReview fromBarbara L
Date: 06/04/2025
1 starI am a 78-year-old legal **** resident since 1977 with a spotless 30+ year payment history with Cox Communications. I currently reside outside ***************** and attempted to cancel my Cox TV service. I was informed by a Cox call centre supervisor in the loyalty department, ironically, that the only way to cancel my account was to return to the **** in person to retrieve a four-digit PIN - despite the fact that I am no longer, at this time, in the country and offered to verify my identity through standard methods. I have been informed that they prolong this process by suggesting customers wait until bills are sent to collections. Thus, increasing the amount of money they can extract from clients. As a result, I am unable to (1) cancel my account, (2) pay my final bill, or (3) return Cox equipment currently in my possession. The equipment was disconnected at my former residence in Arizona and is stored securely. Cox refuses to accept payment or process cancellation without that PIN, effectively holding my account and obligations hostage against my will.This treatment of a senior citizen with a long, and impeccable clean record of payment is unreasonable, unethical, and - based on my legal research and advice - potentially unlawful under federal and state consumer protection laws.Tucson ************** (TEP), by comparison, resolved a similar issue in 15 minutes using standard identity verification. Coxs refusal to offer alternatives seems to amount to obstruction - potentially for the sake of profit margins. This complaint is being submitted for public documentation. I have so far also filed formal complaints with the Federal Communications Commission.I am not seeking mediation through the BBB. I simply would like this complaint be recorded as part of the public record regarding Coxs customer retention and cancellation practices, particularly as they impact the mental health of elderly customers.They deserve no stars.Cox Communications Inc
Date: 06/09/2025
Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. We truly appreciate your partnership as we work to address your concerns. It is our intent to provide the best, most efficient service possible and to resolve your concerns expeditiously. In response to your ongoing concerns regarding your services, an Executive Escalations Specialist was assigned to personally assist you with your account. It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for delay. Best Regards, COX West Region ---------------------------------------------------------------------------------------- The Executive Escalations TeamReview fromMajada R
Date: 06/02/2025
1 starI had the worst experience as a cox mobile customer. When I signed up they gave me the same mobile number as someone else. When I thought I was texting my son it was some man. But my son was able to call from the number it was so weird. The man called me from the number I told him Ill get it straightened out with cox. I got this phone for a child the basic plan. I later find out its pay as you gig. Since my son never connect to home internet they told me its pay as you gig so Im still reasonable for the bill, even when I wasnt able to properly use the phone since I had it. Wanted to transfer my number to another provider they never reactivated it correctly. Still not able to use the phone Im sure Ill be billed. At this point Im just wanting it cancelled. Spoke with a night representative told me shell transfer me to the department to make sure my accounts gets close she knew the department was closed and still transferred me. Before all this one agent Told me if I cancelled Ill lose me internet promotion. Ive been harassed to stay another agent told she did some research the company I want to go with will be the same price. The retention team told me nothing can be done never tried to save me as a customer and never cared about anything I had to say. Youll still have to pay even when your service dont work. Im so upset wanted to cancel my internet but they reminded me I had no one else in my area. Im so disgusted and disappointed with cox.Cox Communications Inc
Date: 06/04/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer.Review fromStephen W
Date: 05/28/2025
1 starHorrible service our internet and cable go out every day every hour for at least 15 mins they won't fix the problem but continue to charge akot of money for really bad service what can we do to fix this issue cox won't help us so frustratedCox Communications Inc
Date: 06/04/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and are working to provide a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer. Executive Resolutions **********************, ***********Stephen W
Date: 06/09/2025
We would like to thank the Cox cable team for fixing our internet and cable issue. They went above and beyond to make sure everything is working properly. Everyone was very helpful and professional. We really appreciate all the team did for us. Thank u
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