Complaints

This profile includes complaints for Cox Communications Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Cox Communications Inc has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Cox Communications Inc

  1550 W Deer Valley Rd Phoenix, AZ 85027-2121

  
• 

  Cox Communications Inc

  1440 E 15th St Tucson, AZ 85719-6400

• 

  Cox Communications Inc

  PO Box 1259 Oaks, PA 19456-1259

• 

  Cox Communications Inc

  5159 Federal Blvd San Diego, CA 92105-5428

  
• 

  Cox Communications Inc

  1440 E 15th St Tucson, AZ 85719-6400

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cox is repeatedly adding services to my account that I did not order. Four months ago, Cox added and billed me for Movie and Sports Packs that I never ordered or authorized. I participated in multiple chats and phone calls to remove these unauthorized services from my account but ultimately gave up on being reimbursed because I was tired of hours wasted and endless transfers to different departments. Just recently, I discovered Cox has done it again. Cox added their service plan including a $5.00 monthly charge that I never authorized or ordered. This is theft and fraud. I am so tired of spending time dealing with Cox and terrified that even when I call to complain about unauthorized account additions, they add more unauthorized services to my account that I only find out about when I receive the next bill. This service needs to be immediately removed from my account and all charges for it reimbursed. I would like Cox to add a password to my account that is required for any of their representatives to add services to my account. Cox should be prosecuted for these actions.

  

  Business Response

  Date: 02/14/2023

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful.  Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
  
  Thank you for your time and consideration.
  

  **************
  Executive Resolutions
  Cox Communications, Southwest Region

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 18, 2022 I called the Cox loyalty (retention) number to inquire about a price increase and see if I could get a better deal. I was offered and agreed to a 2 year price lock of $190.78 that included internet and cable. But, in January 2023 (9 months later) my monthly payment jumped to $201.24. I chatted online with their customer service on 2-6-2023, after a very long day of work. And, was told the price increase was due to a "rate change". HUH? I had a TWO YEAR PRICE LOCK (discount)...the whole point of a price lock is to ensure the price remains the same for the agreed upon time period. In their greed, they are simply playing games with leading you to believe that you have a commitment on a price. But, then they turn around and change the price to their advantage. In effect changing the terms of the deal. And, they want "loyalty" and want me to "trust' them? SHAME ON THEM.

  

  Business Response

  Date: 02/14/2023

  Dear *************************:
  
  Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers.
  
  Our Executive Escalation team member spoke with you regarding your Cox account on February 13,2023, and have provided a resolution for the concerns brought up in your complaint.
  
  If you have any questions or concerns regarding your account, please contact our Executive Escalations on **************.
  
  
  Best Regards,
  
  COX - West
  ----------------------------------------------------------------------------------------
  The Executive Escalations Team

• Initial Complaint

  Date:02/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cox wants to charge me $100 for a technician visit that occurred because of their issue.I moved into a newly constructed house on Jan 7th, the house has Cox preinstalled. Cox has an advertisement claiming the "internet will be ready in minutes" in the new house. However, it is not because the modem is broken. I contacted Cox, and they offered a few simple tests, but none of them worked. Then the representative offered to have a technician visit me to fix their equipment. Based on my understanding of the representative's words, I will not be charged since the pre-installation was problematic and it is not my fault that it happened. However, I was still charged $100 for the visit. I would like a bill adjustment to remove it. Account Number: ******************

  

  Business Response

  Date: 02/09/2023

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have contacted the customer directly to address their concerns and have provided a successful ********************* is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer. 
  
  ******
  Executive Resolutions
  Cox Communications, Southwest Region

  Customer Answer

  Date: 02/09/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********
  
   
  

• Initial Complaint

  Date:02/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a new installation of my services (phone, internet and TV) at my new house (**** ***************, ****, ** *****) for Friday, February 3, 2023 which was completed. I also requested that I wanted to keep my services at my old house for another week while I complete my move. I confirmed this twice last week by phone they would be on until Feb. 10, 2023 When I got home to my old house (**** ***********************************, *******, ** *****) on Friday evening I had no services.I called COX and was on the phone with someone off and on trying to reinstate my services from 9:00pm until 12:09 am saturday. And still no services! An appointment for a technician to come out was set up for Sunday,today, Feb. 5, 2023. He has been here for 2 and a half hours and I still do not have Television. For one thing, my services should not have been disconnected in the first place!!! Secondly, I spent 3 hours friday night wasted on the phone and sitting here now for almost 3 hours wasted with still no TV. I need to be moving things to the new house but I am stuck! And every time they called to confirm appointments, the call from their end was cutting in and out so I could not understand them. The first time I asked the rep to call me back, said he would but didn't and then next time same thing with the call but the woman hung up.I want my services on and I do NOT want to pay for the week of Feb. 5 now to Feb 12 at ***************************************************************************. The technician sits here totally frustrated, and my precious time is being wasted. I don't even know why I continue with COX and the expensive services from them. I do know that I want my TV which I have not had for 3 days now to work.

  

  Business Response

  Date: 02/09/2023

  Dear ** *****************: 
  
  Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. 
  
  Our Executive Escalation team member spoke with you regarding your Cox account on February 8, 2023, and have provided a resolution for the concerns brought up in your complaint.  
  
  If you have any questions or concerns regarding your account, please contact our Executive Escalations on **************. 
  
  
  Best Regards, 
  
  COX - West 
  ---------------------------------------------------------------------------------------- 
  The Executive Escalations Team 

  Customer Answer

  Date: 02/09/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ** *****************
  
   
  

• Initial Complaint

  Date:02/04/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cox sent an email stating that the current box is out of date and must be upgraded. If I didn't upgrade then service would be cut off in a couple of months. The box is about 1 year old. Additionally, there is a $100 installation fee. So if I want to keep cox for my 85 year old mother I have to pay the fee. I had the installation done less than 24 hours ago and the box doesn't work. I was on-line with support for over an hour and now it'll take ***** hours for help. It seems that if cox requires an upgrade they should not charge senior citizens $100. Once the installation is done it should work. They refuse to waive installation fees for a service that doesn't work. They are ripping off senior citizens whose one joy in life is watching their shows.

  

  Business Response

  Date: 02/14/2023

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have contacted the customer directly to address their concerns and are working to provide a successful ********************* is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer. 

• Initial Complaint

  Date:02/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cox communications in Phoenix ran an underground cable from my alley through my yard. In the process they broke a sewer pipe. They did not admit to doing so during the installation. Over a year later, the break had deteriorated enough to cause a sewer line backup. I hired a plumbing company to come out to address the issue. They ran a camera through the sewer pipes and noted the breakage. I paid them $3500 dollars to dig up the area and replace the broken pipes. Blues stake came out and clearly marked the utilities before digging. Once dug up, it was clear that the Cox installation, ran directly into my sewer line. Cox will not admit guilt and compensate me for the damages. I will be filing a small claims case regarding this issue.

  

  Business Response

  Date: 02/13/2023

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have contacted the customer directly to address their concerns and have provided a successful ********************* is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer. 
  
  **************
  Executive Resolutions
  Cox Communications, Southwest Region

• Initial Complaint

  Date:02/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complaint about Cox Cable. Cox is charging my mother for services she did not receive. I spoke with many persons employed by Cox who did not resolve the issue. My mother is 93 years old. Cox is charging her over $300/month. I , on her behalf, contracted for her to receive a bundle. Her bill went up about $50/month for the services. The services were never provided. Cox has refused to refund her the amounts she was overcharged. Cox has provided her defective services. Cox now wants to charge her $75 for a technician to come out to fix a recurring problem even though as part of the contract dishonored by Cox she was to receive technical assistance free of additional charges. Cox initially denied that the prior agreement existed, then later acknowledged it, then said they were not able to credit her. The last person even told me she did not have access to a supervisor.

  

  Business Response

  Date: 02/07/2023

  Cox's Executive Escalations SE Team submits the following response to this complaint.
  
  We would first like to apologize to our customer for the negative experience that (he/she) has encountered, and for any inconvenience that (he/she) has experienced as a result.
  
  A Cox Executive Customer Resolution Specialist reviewed our customer's ********************** account.  The account records show the customer had a work order that was canceled, and services quoted for were never installed yet there were increases due to a rate increase as the customer does not have the price lock guarantee on the account.  We have spoken with and applied a 12-month promotion to lower customer monthly rate and removed additional equipment customer still had on the account.  We also applied a credit to the account for the time they were charged for service.  At this time the customer has confirmed the issue has been resolved and no further assistance needed. 
  
  We would like to thank our customer for being a valued ********************** subscriber.  We would also like to thank the BBB for affording us the opportunity to respond to our customers complaint.
  
  
  Respectfully submitted,
  
  
  Cox Executive Escalations SE...

• Initial Complaint

  Date:02/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/30/23 An assumption of liability was completed from ********************************* to *********************** At that time the name was incorrect, the representative provided false information and set incorrect expectations that the internet would not be interrupted, the service would be closed in Heathers name and started in ****'s on 1/31. This was not the case, we lost internet, I lost a call review I was in the middle of completing for my own **************** team and spent the next 2.5 hours on the phone with various representatives who all assured us that the name was correct FARA not ****. At that time, we requested a 1 month service credit due to the absolutely unnecessary waste of time and completely negative, horrific, appalling and unacceptable Customer Experience. We were offered $25.00. This was not accepted and a request for the C.A.G supervisor to follow up was requested. This is still yet to occur. This morning 2/3/2023, **** received an email bill notification and the name was still showing ****. I immediately called Cox for follow up. This representative ********, was very polite and helpful. She indicated that she did get the name corrected, did not see that a call back was completed and apologized for the issues. She was again only able to offer $25.00, we pay $165 a month, $25 is not going to be enough of a credit to assuage and correct the negative customer experience, nor does it demonstrate that Cox truly cares when a mistake is made. We would like confirmation that the name has been corrected and a 1-month service credit. Thank you,***************************** -************ *********************** -************

  

  Business Response

  Date: 02/07/2023

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have contacted the customer directly to address their concerns and are working to provide a successful ********************* is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer. 
  
  ******
  Executive Resolutions
  Cox Communications, Southwest Region

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Within the last year, I've had multiple consistent outages. Early on, I was getting 0.5 upload when I should be getting 200 times more. Now within the last 5 months, every 20 minutes my service goes out for 5 minutes. These constant outages serve as a poor experience and affects my livelihood as a streamer/content creator. I have complained multiple times and they charge me 75$ to get a tech out here and they don't know what's wrong with it or how to fix it. They blame the lines on the street having an issue and realistically they just constantly just throttle my connection. I am starting to believe they do this to force you to buy a tech or the tech support 10$ extra a month. They even have this new subscription app called "Elite Gamer" which is supposed to help modify where your packets come from to optimize your connection. This is also something that doesn't work at all. We effectively pay 210$ a month for nothing and this company is a complete scam. They refuse to help in any way, and this feels illegal to sell nothing to your customers.

  

  Business Response

  Date: 02/21/2023

  Dear BBB,

  
  Cox Communications (Cox) responds to BBB complaint ID # ******** filed with your office on February 1, 2023.

  
  We apologize for the service issues our customer reported concerning his ********************** ***************** A ******************** team member contacted our customer on February 2, 2023, in response to this complaint to discuss his concerns.Consistent with Cox privacy policies, we can only share account information with an account holder or authorized user. However, we were still able to schedule a technician to visit the home. The technician identified a possible issue outside our customers home and our maintenance team is currently working to isolate the issue. The team member will provide our customer with updates on the repair and inform him when the issue is resolved.

  
  As a background, Cox does not shape or throttle Internet traffic or engage in other network practices based on the particular online content, protocols or applications a customer uses or by a customers use of the network.
  
  We provided our customer with our direct contact information should he have additional questions or concerns in the meantime. We look forward to providing our customer with entertainment and communication services for the foreseeable future.

  
  Sincerely,
  The Northeast ******************** Team

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been having intermittent internet issues for a week now and have tried to contact customer support several times only for them to give the same robotic responses and to reboot my modem three times, even when I told the customer service representative to not reboot my modem she did not listen or care, she rebooted it anyway and left the chat right afterwards, solving no issue of mine, I went to the store to replace the modem entirely as instructed by a different agent and that didn't solve my problems either, now I am having a technician come out to try to resolve this problem but I am still not satisfied with the result even if the outcome will be that my service will be fixed, I'd like my next bill to be compensated by Cox themselves for interrupting my ability to work from home and enjoy any leisurely activity I had in my free time for an entire week, not to mention the inconvenience of getting a new modem and having a technician come out to service this problem.

  

  Business Response

  Date: 02/07/2023

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful.  we see that as of 02-03-2023 the customer had a technician come out to address the concerns and this seems to have address them, we called the customer to confirm the issue was if fact address but haven't heard back from them once, we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution if needed. 
  
  Thank you for your time and consideration.
  
  
  Executive Resolution Specialist
  Cox Communications

  Customer Answer

  Date: 02/08/2023

   I've already communicated with cox about the issue and the technician didn't resolve it, I even had to contact customer support once again last night and it didn't get fixed either, now tonight there's an entire outage which ********* things off, nothing is resolved.

  

  Business Response

  Date: 02/08/2023

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful and at this time the customer has not returned our calls, we ask that the customer please return our call, the Executive Resolution Specialist left his name and direct contact number on the number provided by the customer. 

  at this time the service is showing online, if the customer is still having an issue our specialist is available to assist them directly.  

  It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer. 

   

  ********************** Executive Escalations,

  Executive Resolution Specialist  

  Customer Answer

  Date: 02/08/2023

   The specialist did not leave their phone number or made any attempt to contact me, they've just been repeating the same copy and pasted message twice now, there is no resolution and they are refusing to acknowledge the internet issues, this has to be a problem on COX's end as I've already had a technician come out to diagnose any issues and he could find none.

  

  Business Response

  Date: 02/16/2023

  We would like to thank the BBB for the opportunity to assist a valuable customer.Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
  

  given the information provided by the customer about the experience and after reviewing the account and seeing that the customer internet connection was currently online at the time to better assist them our specialist attempted to contact them directly to address their concerns and provide a successful resolution through our team, 

   We attempted the contacts on 02-06-2023 and 02-07-2023 on the contact number provided by the customer, but was not able to reach them, each time our specialist left a direct contact number to be reach, instead of returning the calls, we received a reply to the BBB complaint so our specialist replies and informed the customer to contact the agent directly so that we can better assist them with complaint. 

   

  as of today 02-16-2023, we have not heard back from our customer, but we are still available to help them as needed. 

   

  It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer.

   

  
  

  

  Business Response

  Date: 02/20/2023

  We have reached out to our customer to address their concerns,

  however, our attempts to reach them have been unsuccessful and at this time the customer has not returned our calls, we ask that the customer please return our calls, the Executive Resolution Specialist has left his name and direct contact number on the number provided by the customer.

  we attempted to contact the customer three times on the following days to address this concern 02-06-2023, 02-07-23 and again today 02-20-23, at this time the service is showing online, if the customer is still having an issue our specialist is available to assist them directly, we would be happy to address the concern but have not been able to make contact with the customer. Please know we are here to assist. 

  It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.

   

  Customer Answer

  Date: 02/21/2023

   My internet issues are now resolved but not due to any sort of help by COX, the last 30 days nearly we spent with intermittent service and lag issues,

  

  Business Response

  Date: 02/22/2023

  we attempted to contact the customer three times on the following days to address this concern 02-06-2023, 02-07-23 and again today 02-20-23, at this time the service is showing online, if the customer is still having an issue or need assistance our specialist is available to assist them directly, we would be happy to address the concern but have not been able to make contact with the customer. Please know we are here to assist. 

  this is not a matter that can be addressed through the BBB as this is a third-party site, need to speak to the customer directly, we have asked that the customer please reach back out to us for further assistance, either by contacting the Specialist back on the contact information he left, or to contact our customer service for support.