We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cable TVs

Sparklight
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Sparklight's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sparklight has 178 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.38

    Average of 196 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Nicholas B

      Date: 08/02/2025

      Worst internet service I have ever had by far. I have had Sparklight for 3 weeks and my internet drops 5-10 times daily. I have called tech support and remained on hold from 30min. To one hour almost daily with no answer. They are charging as much as att does for fiber. Their system is outdated. At least att didn't have service issues.

    • Taneshia S

      Date: 08/01/2025

      I would leave zero stars if I could. This company does nothing but lie. Signed up for new services in July 2025. I left my previous internet provider for cheaper rates. They told me my bill would be $48.17 monthly for a year with a one time payment of ***** for the first month. Every single time I have called up there my rates has change increasing higher and higher. I had to asked one of the *** to notate my account because of all of the lies that have been told. This time they told me my rates will go up every three months. Stay away from Sparklight the internet is okay but the lies they tell you about your rates will have you paying more than what you agreed to. They tell you anything to get you as a customer but will not honored what you and Sparklight agreed too.

    • Beth S

      Date: 07/26/2025

      Wifi pops off several times daily **************** lies told me my bill would be 50 yet was 70 something for this month Do NOT recommend

      Sparklight

      Date: 07/30/2025

      Hi ****. We're really sorry to hear about your experience. That definitely doesnt sound like the level of service we aim to provide and wed love a chance to make things right. When you have a moment, please email us at ****************************************************** with your account details, or give our team a call at ************ so we can look into this further and help sort things out. We appreciate you taking the time to share your feedback. it helps us do better.

    • Porshia C

      Date: 07/25/2025

      I would leave a negative stars of if I could. Their employees are big liars. Im filing this complaint due to repeated issues with Sparklight's internet service and poor customer support. There have been several service outages and issues with their payment system, which resulted in loss of internet access. These outages have occurred on multiple occasions, causing major inconvenience despite paying for what should be reliable, consistent service.Most recently, there was another outage caused by Sparklights own system issues. When I reached out for a credit, I was only offered $4, which is an unreasonable and unacceptable gesture considering the cost of their service and the inconvenience caused. As a paying customer who spends hundreds to thousands annually, I expect better treatment and accountability.Desired Resolution:I am requesting a more reasonable credit to reflect the full impact of the outage. I also ask that Sparklight improve how they address service disruptions and compensate customers when the issues stem from their end.

      Sparklight

      Date: 07/30/2025

      Hi *******. I'm really sorry to hear about your experience. That sounds incredibly frustrating as I understand how important it is to have reliable service and clear communication, especially when you're paying for something you count on. Ive shared your feedback with our leadership team and someone will be reaching out to you directly to help make this right. Thanks for taking the time to share your concerns. We truly appreciate the opportunity to improve.

      Sparklight

      Date: 07/30/2025

      Hi *******. I'm really sorry to hear about your experience. That sounds incredibly frustrating as I understand how important it is to have reliable service and clear communication, especially when you're paying for something you count on. Ive shared your feedback with our leadership team and someone will be reaching out to you directly to help make this right. Thanks for taking the time to share your concerns. We truly appreciate the opportunity to improve.

    • William N

      Date: 07/22/2025

      I switched from Sparklight to TDS over a year ago. I had to call to make my final payment back then. I recently was made aware that they had sent me to collection over $39 at the beginning of July 2025. So I called in and they took my payment information. I just received an email saying something went wrong with an update of their accounting software and that the last transaction on some accounts were showing up reversed. I called today, a human put me on hold for the accounting department, and the on hold would only loop 20 mins before it hung up on me. There service was ****, and overpriced. Their customer service is still c*** I had the bank reverse the charge. Whatever.

      Sparklight

      Date: 07/25/2025

      Hi *******. Thanks for taking the time to share all of this. Im really sorry for the experience youve had. Its completely understandable to feel frustrated, especially when youve already moved on from a provider and are still dealing with billing issues over a year later. The situation you described, from the collections notice to the software error and the trouble reaching someone for help, is not the kind of experience we want anyone to have. You deserved clear communication and a smooth resolution, and Im truly sorry that didnt happen. Ive gone ahead and escalated your feedback to the appropriate team so theyre aware of what you went through. Were always working to improve, and hearing directly from customers like you is a big part of that. Thank you again for sharing your experience, and again, Im really sorry it played out this way.

    • Tracy T

      Date: 07/18/2025

      I would leave ZERO stars if possible. The internet drops CONSTANTLY! Service calls have NO CONFIRMATIONS! NO REMINDERS! NO FOLLOW UP! NO COMMUNICATION! They simply show up (UNCONFIRMED AND NO COMMUNICATION!) and leave a note! The technician SAYS they messaged and called, but....WEIRD....NO CALL OR MESSAGE BEFORE ARRIVAL!!!! DO NOT GET SPARKLIGHT!!!!! Save yourself some FRUSTRATION!!!!!

      Sparklight

      Date: 07/19/2025

      Hi *****. Im so sorry youve had this experience with us and understand how frustrating it must be to feel like no ones listening or following through. Ive already shared your feedback with our leadership team and theyll be reaching out directly to help make things right. Thank you for giving us the chance to fix it. Were on it.

    • Randall B

      Date: 07/16/2025

      This company has taken over ******* and has now doubled their prices. This is unfair and u just and I highly recommend you never use their service. **************** is unforgiving and doesn't ever care who they are working for. I have friend that have not had service for 3 weeks due to THEIR difficulties and they are still billing them for FULL service. What a tragic difficult company!!

      Sparklight

      Date: 07/19/2025

      Hi *******. I really appreciate you taking the time to share this, and Im so sorry to hear about the experience your friend is going through. That sounds incredibly frustrating, and its definitely not the kind of service we aim to provide. Weve passed your feedback along to our leadership team, and wed love to help get this sorted out. If your friend is open to it, please have them email us at ****************************************************** with their account number, contact info, and name so we can look into it right away and make sure theyre taken care of. Thanks again for speaking up - were listening, and were working to do better.

    • RONNIE L

      Date: 07/16/2025

      New modem and router are awful! My old router quit working so I stayed on the phone with tech support for over 2 hours, and was finally told I had to drive 70 miles to a SPARKLIGHT center and they were closing on two hours. Had to give them the old modem and pick up a new modem plus a router (they said I had to have two components to replace my old modem). Took me 3 days to get a field tech to install the new router. It had only ONE outlet where my old modem had 4!! So now I cant hook my tv up to streaming channels any longer. Every thing in my house operates off my WiFi. After installing the new setup, now almost nothing works! Lost two cameras on my security system! Printer wont work, ****** home wont work, lights wont work, it killed one of my ROKU cameras, killed my ting home protection device. I am trying to get customer service but after waiting 30 minutes, I finally gave up. **************** is horrible!! I wish I could switch to another company!! When you do get someone on the phone, theyre from *********** and cant speak English very well and I couldnt understand them and they couldnt understand me!!Truly awful experience with this company!! I do not recommend them to anyone!!

      Sparklight

      Date: 07/19/2025

      Hi ******. Im really sorry to hear about everything youve been through. That sounds incredibly frustrating, and I can only imagine how stressful it must be to have so many of your devices suddenly stop working, especially after going through all that effort to get new equipment. We definitely want to make this right. If youre open to it, please send us an email at ****************************************************** with your name, account number, and contact info so we can take a closer look and get someone on it ASAP. We know how important it is to have a setup that works for your home and your needs and we want to help get things back on track. Thanks for taking the time to share your experience. Were listening and were here to help.

    • John F

      Date: 07/15/2025

      Sparklight,has been down 4 times with the 5th outage, 7+ hrs during peak business hours. My wife works from home. From 6:45 AM to 1:55 internet was down. Had to go to ******* and buy 5G internet to ensure primary internet so my wife could work. Wow? 99.9% Sparklight up time and no customer service, no one to contact only recordings, and no compensation for lost time I paid for, and no heads up or eta's via text. what a laugh!!!!! If there was a better solution I would take it. I ran an IT network for the government for for 39 years with better service and customer notification. ********************** fails miserably, but who in Star ID has any choice? It's like our politics pick the best of the worst. We did not even get compensation for lack of service which we paid for! ******* is not the optimal solution, but a primary for my wife to work and sparklight is a backup because you can't count on Sparklight for work. This is foolishness and poor customer service to the max!!! Talk about monopoly. Century link..... A less tenable option or sparklight? Humm? No choice if you work from home. I pay two times the price to ensure internet connectivity......... Anyone else tired of the foolishness???? We should always get what we paid for .... or at least consideration, notification, and conpensation for services NOT RENDERED!!!!

      Sparklight

      Date: 07/19/2025

      Hi ****. Thank you for taking the time to share this. I can hear how frustrating this has been, especially when reliable internet is essential for your wifes work and your household. Youre absolutely right - communication, consistency, and accountability matter, and its clear we fell short here. Weve provided your feedback to our leadership team and theyll be reaching out directly to assist further. Thanks again for sharing your experience and we look forward to making things right.

      Sparklight

      Date: 07/19/2025

      Hi ****. Thank you for taking the time to share this. I can hear how frustrating this has been, especially when reliable internet is essential for your wifes work and your household. Youre absolutely right - communication, consistency, and accountability matter, and its clear we fell short here. Weve provided your feedback to our leadership team and theyll be reaching out directly to assist further. Thanks again for sharing your experience and we look forward to making things right.

    • Jordam G

      Date: 07/15/2025

      Sparklight is the only provider in our area and we have lost service 2 times on sunny days for most of the day with zero warning. **************** is horrendous as they have long wait times and 0 answers. Someones working on it meanwhile my neighbor 5 houses down has perfect service. I wish someone else would provide internet to take business away from them because this is TERRIBLE service. We are signed up for alerts and work from home theres been no one here and no communication beside us contacting them.

      Sparklight

      Date: 07/19/2025

      Hi ******. Im really sorry youve had to deal with this. I know how important a reliable connection is, especially when you work from home, and its incredibly frustrating to be left in the dark with no clear answers. You deserve better communication and more consistent service - plain and simple. Wed really like to take a closer look at whats going on in your area and with your account. If youre open to it, please email us at ****************************************************** with your name, account number, and contact info so we can dig in and get someone on this for you. Thanks for sharing your experience and we look forward to helping make this right.

    Sparklight is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.