Reviews

Review Details

• Review fromRandall C

  Date: 03/28/2025

  5 stars
  I received exactly what I wanted. Kowalski was professional from start to finish. They were easy to reach whenever I had questions. Their follow up was prompt. Kowalski followed up and checked with me until the project was complete. **** was accessible throughout and **** was dependable and prompt. **** was the kind of professional you want. He took pride in his work and he did an excellent job. I wouldn't change a thing.
  

  Kowalski Construction Inc

  Date: 04/07/2025

  Thank you for the kind review! We pride ourselves on providing excellent customer service, and were so happy to hear we met your expectations.

• Review fromMorgan H

  Date: 09/26/2024

  5 stars
  Quick response, flexible scheduling , and great workmanships. Looking forward to hiring again.
  

  Kowalski Construction Inc

  Date: 10/01/2024

  Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with the work provided. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.

• Review fromDave B

  Date: 09/13/2024

  5 stars
  Had a break in at 2am. Police cleared the building and left. I had a business that there was no way to lock up. Called Kowalski and they sent out their board up company within an hour of the call. Less than an hour later they had my offices secured up and had me headed back home. 24/7 service is only as good as what happens in the middle of the night. Got a problem call the Kowalski team they are absolutely amazing at their trades. Now I keep them on my speed dial.
  

  Kowalski Construction Inc

  Date: 09/16/2024

  We appreciate you taking the time to let us know about your experience! If theres anything else we can help you with, please let us know.

• Review fromHolly I

  Date: 08/26/2024

  5 stars
  I would highly recommend **************. Everyone I delt with ( *****. ****. ***. *****. *****) were all so helpful whith my ****** ****** Let me explain, my aunt past away recently and I came to ******* to get her affairs in order. Well a few weeks after the funeral a person was out speeding, and crashed his car thru the front of my ****** ****** It was like something out of the movies...I live in ******* and had to come down to *******. I knew no one in *******, police called *************. To come and board up the house until til I could get down there. ************** Were great the communication was clear as they walked and talked me thru the whole process of putting my ****** ***** back together.
  

  Kowalski Construction Inc

  Date: 08/28/2024

  We really appreciate you taking the time to leave us a review. These are the type of situations that keep us so motivated to continue doing what were doing, and be able to help in the time of need. Were so happy to hear that you had a great experience and please accept our sincerest condolences on the loss of your aunt.

• Review fromTricia H

  Date: 08/08/2024

  5 stars
  I had ******* and his restoration team out to my house on a Sunday after a plumbing leak flooded a portion of my home. ******* communicated each step of the clean up process, almost daily. He answered my calls and addressed my concerns. They helped me move large items and cleaned up the site after they were done. He was patient with all my concerns and I was thankful I could trust them in my home while I was gone. *****, on the inside was also very helpful and kept me briefed on the process. I would definitely use them again!
  

  Kowalski Construction Inc

  Date: 08/12/2024

  Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

• Review fromChase S

  Date: 05/06/2024

  5 stars
  Communicative and professional. As a tenant of an apartment with water damage, Clif was great to work with.

• Review fromJerry F

  Date: 05/01/2024

  5 stars
  They were timely , courteous,performed good quality work and cleaned up after themselves ??
  

  Kowalski Construction Inc

  Date: 05/02/2024

  Thank you so much for taking the time to provide this review, we will share your positive comments with the appropriate staff members!

• Review fromAaron H

  Date: 04/05/2024

  1 star
  Most unprofessional company ever. My place caught fire and that was not nearly as bad as working with them. My place caught fire in October. I'm still waiting to get some of my items. They had my items "cleaned" in December, never told me and didn't talk to me until they heard the insurance company sent me a check. I gave them the check and only half of my items were returned. And some still smelled like smoke. Now I'm arguing with them to get my cloths. They asked when I'm free. I said 3pm. I heard nothing for 20 days. They blame me for not communicating and claim their warehouse closes at 2:45. I have to take off work in order to get my items they should have already gave me. They can't even work ********************************************* my items that they have had cleaned since December. It's April 4th. They also refuse to clean items they said they cleaned that still smell like smoke even though they told me many times they would clean those items and haven't.
  

  Kowalski Construction Inc

  Date: 04/09/2024

  We sympathize with our client above. A fire is a traumatizing situation, and our goal is to always work with our clients to restore their home and belongings to pre-fire conditions. We do our very best with every piece that is given to us, cleaning them through industry standard methods. Unfortunately, sometimes, regardless of how much cleaning is done, the fire smell is difficult or impossible to resolve. That was the case here, and for that, we can understand Mr. Harlow’s frustration. Our project files indicate that due to the intensity of the smoke, many of Mr. Harlow’s items were not able to be cleaned. In a continuing effort to work with him, we even put several of his items through our cleaning system several times to no avail. Once it was established that the smoke fire could not be removed from our heavy clean, we determined that the items were a total loss.
  
  It is true that resolving this issue was challenging. Oftentimes, our clients are very busy resuming their schedules, while dealing with insurance and restoration issues. That can contribute to difficulties in setting up schedules and returning items. Our project files indicate we were working for several weeks to inspect the items that still smell like smoke to reclean onsite if possible and to return the remaining items. We were not able to determine a time when this could be accomplished that fit both Mr. Harlow's schedule and ours. We were also told that Mr. Harlow’s apartment was being restored, so keeping some items at the warehouse was necessary until the apartment restoration was complete. We did offer options to Mr. Harlow for the delivery of his items, since scheduling was so difficult with his work schedule. We suggested we could leave them with the front desk, that the front desk could open the door for us to deliver inside the apartment, or perhaps a family member could help. Nonetheless, to accommodate for this difficulty, we provided Mr. Harlow a credit as a sign of good faith.
  
  Once the insurance company paid Mr. Harlow for the remediation, he mentioned that he wouldn’t pay for our services, wouldn’t pay for the cleaning of his items and would instead simply buy new stuff. We explained that since the work was done, he was obligated to pay for that work. Mr. Harlow had signed the initial work authorization, initialing he knew and understood all the conditions.
  
  As a family owned business for more than 57 years with an A+ rating with the BBB, we take all reviews and concerns to heart. We never want difficulties with our clients who are often going through such a difficult time. In light of the misstatements however from Mr. Harlow, we felt we had to respond and explain the truth of the situation.
  
  

• Review fromJason W

  Date: 09/19/2023

  5 stars
  We have been working with Kowalski for a while now. We find them to be a fair and ************ of people. The office staff is responsive and the project managers are friendly and seem to really care for the clients they are servicing. We feel confident recommending Kowalski Construction to our friends, family and clientele.
  

  Kowalski Construction Inc

  Date: 09/26/2023

  Thank you so much for your kind words about working with our team , we greatly appreciate it and strive to not only give our customers but those we work along side with the exact same excellent service.

• Review fromERIKA V

  Date: 08/02/2023

  1 star
  We hired Kowalski Construction, recommended by Buckeye Valley Fire District, for home reconstruction after a fire. Initial positive impression turned into disappointment due to challenges and poor management. Cleaning crew turnovers delayed the project, and the completion date was unclear, promised in person but avoided on contract. The Project Manager was inefficient, leading to mistakes and incomplete work. Communication issues persisted, and a 'FINAL BILL' was paid. Later, Kowalski claimed more payment due to a glitching their accounting system. We reluctantly paid extra and ended up in court over alleged dues. The Project Manager's lack of diligence caused confusion, and our concerns weren't addressed. Kowalski's failures led to delays, unfinished work, and financial disputes. Inadequate management, poor communication, and employee turnovers tarnished the process. Caution advised when considering Kowalski Construction. We signed completion paperwork in good faith assuming accurate billing was to be completed, but the company failed to uphold its commitment to quality service. Numerous negative reviews echo our concerns. Kowalski Construction appears unresponsive and defensive. It's disheartening to see a company exacerbate hardships during a families challenging times.Additionally, it's worth mentioning that Kowalski proudly advertises their 55 years of experience in business, which one would expect to result in a high level of customer satisfaction and effective service. However, our experience paints a different picture, suggesting that their longevity might have given them legal knowledge on how to handle situations where customers have received mismanaged service, as demonstrated in our case. This further raises concerns about the company's commitment to ethical and reliable practices.
  

  Kowalski Construction Inc

  Date: 08/07/2023

  As senior members of the Kowalski team, we always take customer reviews very seriously. We want to thank you for this review, as customer satisfaction has been core to our family-owned business operations for almost 60 years now. We understand a home fire can be a devastating event and recovering from the damage even more challenging. No one should have to experience a home fire. When a homeowner hires us, we use our many years of experience in the fire restoration business to ease the burden of our clients during this rebuilding process. Our team has each individually reviewed this matter and read every note in the file. As a Better Business Bureau A+, customer focused business, we are very disappointed you did not have a superior experience like the great majority of our satisfied customers. In going through the entire file, we have confirmed that our company did all that we could to satisfy our contractual obligations in a prompt and reasonable manner. Our team members did what we promised to do and what we were required to do to complete the work in a timely and professional manner. Unfortunately, this matter did go to court, and a Judge at the ************************ confirmed that we satisfied our contractual obligations and sided with our company in this case..We genuinely wish you all the best as you try to move on from this devastating incident.