Customer ReviewsforQuail Run Behavioral Health

Horrible place who punishes the victims in aggressive/ life threatening situations and lets the abuser patient walk free with no repercussions.

If the patient was or is at our facility, please have him or her contact our patient advocate. If it is a minor, please have the parent or guardian contact the patient advocate.

1st of all 1 star is too much for this place. If you are concerned for a loved one do not, I repeat DO NOT bring them to this facility. I was assured that they had an open door policy and that the patient/Guardian could check themselves out just as easy as they checked in. I asked every question I thought I knew to ask and was told, and I quote "Were not that kind of place" The day before I took my fianc here I took her to an internist fairly certain that what she was going through was hormonal or some other underlaying issue. There they did labs and just called me back to inform me that her potassium levels are dangerously low and that she is at risk of heart failure. I immediately called Quail run. They assured me "she was being taken care of" and that the issue would be addressed when the Dr. made his rounds and saw her. I insisted that the issue sounded anything other than routine and to please DO NOT treat this as such. They did do exactly that. The call from the internist came just after 8:00 A.M. and was not addressed until after 11:00 I then asked that they prepare my fianc for discharge as I would be there shortly to take her to another facility. She is still there now and being held against her/my will. They refuse to release her to me. This is a total nightmare. Originally, when I read the negative reviews about this place I ignored them thinking to myself that the people that wrote them were more than likely mentally disturbed and that people are more likely to complain about poor service than they are compliment good service as a rule of thumb. They are absolutely insisting on holding her against her will so they can bill for another day. Don't let the looks of the new building fool you. Don't believe them when they tell you that they have an open door policy and if the patient or guardian is unhappy with the treatment that they can check out just as easily as they checked in. DO believe all the terrible reviews written about this place. I am so sorry

Due to patient privacy, I would not be able to investigate Mr. ***** concerns. I am not sure about the details of his interactions. If the patient would like to contact our patient advocate or myself, we are here to help.