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Business Profile

Bank

American Express Travel Related Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2025

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sadly, Amex is starting to feel like Discover. A hotel refused to honor the credits through Amexs program. I called and just got a bunch of nonsense, but they did begrudgingly adjust the credit by $50 per the $100 property credit. They refused to make an appropriate adjustment for the free breakfast. I wont be staying at that hotel again, but Amex was such little help, I dont even want to use the travel program again. A case was filed but, in the meantime, Im responsible for interest accruing on a charge I shouldve never had. Because they cant even do a dispute? Makes sense.
  • Initial Complaint

    Date:05/02/2023

    Type:Sales and Advertising Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Amex Trip ID: I received inaccurate information from Amex Travel at the time of booking.. When I booked my package thinking i can use the $200 credit from their hotel collections come to find out when you book a package you don't get the benefit. I also attempted to check in on an earlier flight the same day I was denied to check-in unless I paid an additional $200.00 considering on the email i received from AMEX i had until today to make changes without any fees. This information was never disclosed at the time of purchases. I am a platinum member paying almost $700 a year for a membership. Very frustrating I've been on the phone with AMEX travel twice over 1 ************ was resolved. Definitely not using for travel purposes anymore. As a consumer i should be able to get what I've been offer at the time of purchasing my package.
  • Initial Complaint

    Date:10/12/2022

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had booked flights using credit card points, which I had to cancel. I canceled through the proper channels and was told we would be given a flight credit or a credit on our account. The information was not clear on how this would be done. I called several times and was given different answers, including the credit needed to be used for American Airlines and be booked by June 2020. I did try to book travel to use the credit as well but was not helped to do so. I tried several times over almost 3 years to resolve this. Every time I was on the phone for at least an hour only to be transferred to different departments, none of which helped resolve the issue. I have email records of conversations saying I am owed the refund but for some reason or another the department I was dealing with was never able to give the refund. The flights were purchased on June 11, 2019. They were canceled by October 2019 and I was told I should have seen a refund to the account by November 2019. I was never given this refund. I have spent several hours recently trying to resolve this and have only kept this credit card trying to redeem my points, which has also cost over $200 a year in annual fees. The number of points used was ****** points or $815.58. The flight information is; ********************* ticket number was *************, ***************************** ticket number **************. ********************* is the primary name on the credit card.

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