Business ProfileforLiberty Awnings And Shades

6-1-2023 On 5-18-2023 the installers placed my awning on the lower panel of my back wall stating they had to because there wasnt any 2 x 4 for a connection. It was supposed to be installed on the top panel where the antenna wire is coming out of the house. Both the salerep and the measurement guy agreed that the top panel could be used, no problem.Right away a red flag waved, it didnt sound right..why do 2 x 4s stop midway up the back of the house and not go directly up to the roof? I knew if I made a fuse, there is already damage to the panel used so I wasnt sure what I was going to do, especially since I just had shoulder surgery and was recuperating from the massive pain.After steaming for a few weeks, which allowed me to now use my left hand to type, I realized those installers not only just BSd me, but they also made the decision to change the panel without my consent. Had they told me there was a problem, we could have delayed the installation until we spoke to the measurement guy to find out for sure if the lower panel had to be used or not, thus not causing any undue damage to any panels. I am the only one to authorize changes to the original order, not the installers. How dare they make those kinds of decisions!! That panel is NOT where I wanted my awning, even if there is a 6 difference!!On 5-23-23, I sent the salesperson a text of my unhappiness. To date, I havent heard back from Liberty with an explanation, apology, or credit to my credit card. This tells me Liberty thinks its ok for their installers to make decisions on behalf of the customers who are the ones paying $6033 (Inv *****) for this awning, not the installers! Now I am really pissed!!