ComplaintsforClassicCars.com
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/09/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I signed up with this website because I was in the market for a car. It was within the last two or three months. I have since bought the car and no longer wish to use the site. ClassicCars.com continues to send me emails. I have unsubscribed 10 -15 times, on different days, but they continue to send them. They state that I have unsubscribed from the mailings, but they continue to send them. When I try to access my account, they say they have sent a link to my email address . They never send the email with the link. No, it's not in the spam folder. I have tried this numerous times on different days. All I am asking for is to delete my info and quit sending these emails.Business response
06/11/2021
Hello ****************,
Please accept our apology. As per your request, please be advised that your information has been removed entirely from our system. If you happen to still encounter issues, please send an email directly to [email protected] and [email protected] so that they can help to troubleshoot the issue. Thank you for your patience and for your business.
Best regards,
Customer SupportCustomer response
06/21/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.