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Find a Location

Sierra Auction Management Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Please enter a valid location.

    Business ProfileforSierra Auction Management Inc

    Auctioneer
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company offers public auction services.

    Business Details

    This is a multi-location business.

    Find a Location

    Sierra Auction Management Inc has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      3570 Grand Ave, Phoenix, AZ 85019-3413
      BBB File Opened:
      1/3/2008
      Years in Business:
      37
      Business Started:
      9/24/1986
      Business Started Locally:
      9/24/1986
      Business Incorporated:
      9/24/1986
      Type of Entity:
      Corporation
      Alternate Business Name
      • Sierra Auction
      Business Management
      • Mr. Mark Feuerer, President
      Contact Information

      Customer Contact

      • Mr. Mark Feuerer, President
      Additional Contact Information

      Fax Numbers

      • (602) 246-1903
        Primary Fax

      Phone Numbers

      Customer Complaints

      7 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/06/2023

      Complaint Type:
      Product Issues
      Status:
      Answered
      Entered firearms auction 9/18/2023. Won 7 bids for 7 firearms and was sent an email for payment of $4,952.34. Paid the payment and had to come down and do background check. For some reason after 5 days I was denied. So the lady called me and told me they would be sending me my money back and they were going to put the firearms back up for auction. Weeks go by and I still haven't received my money back so I call to find out what was going on. I keep getting the run around for almost 3 months. Everytime I call its the same lady answering and treating me like I am waisting her time. She tells me a lady name **** is the manager and I need to speak to her. I have called 10 plus times leaving my # and **** never contacts me. So I went in today 12/6/23 and finally catch her in the building. She tells me they sent me a check for $2400 and that's all they owe me. Her excuse was that they don't give refunds and since I didn't pass the background they resell the items and send me what was made minus there cut. My problem is that's not what the policy I signed said. I showed her the policy and she told me that doesn't matter and what she told me is how it works. So I told her again that's not what I signed on the policy. She acted like she was going to get the president so I can talk to him and came back 5 minutes later with a card saying he couldn't talk now because he was in a meeting, which now reading these complaints is a tactic they use for their scam. After all of this I just want my full refund which really can't be called a refund because I never received a product to return for a refund. They have totally went against their own policy and need to give me all of my money back. This place is horrible and I will never enter their auction again. I have never been so disrespected in my life all while still showing these 2 females the utmost respect.
      Read More

      Customer Reviews

      3 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Dean M

      1 star

      07/01/2022

      Due to current economical climate we were trying to do good thing for (17) year old daughter by going through auction.We were on auction 6/18/2022 and high bidder for $2000 - 2014 Jeep Patriot ..... they provided a VIN# lookup Bumper.com which showed nothing out of the ordinary for vehicle When vehicle came up it was passed up and I had no idea what was happening?? .... I followed up and got email on Monday 6/20 and I asked if they would take $4k-4500 ... again this is my daughters money and wanted a car They came back and said $4500 was good and w/taxes and other charges $5900 was settled on We drove down and picked up car on 6/24 ... we ended up throwing another $300 dollars just to get car running and get back 100 miles home from ****** to *******, ** With Gods help we got home somehow safely .... the next AM I took to mechanic that had told me, "how did you get home" ....why?.... the engine to this vehicle was NOT mounted on to the car .. the frame where engine lies showed a lot of damage ... again nothing said on DESCRIPTION ... other cars on auctions had description of problems for sure on other cars ..... this again was not out of ordinary .... bottomline the mechanic said just to possibly get this street safe/legal was close to $5K ... basically way over what we paid and possibility of transmission was another $7-8K in todays climate the rep nor management has answered any of my emails for problems for safety of that vehicle and for my daughter or my life in driving basically a COFFIN back home ..... there has been no address or apology accept for conversation when I was there about 1hr after transaction after putting new battery, new tire & filling an empty take of gas *********** basically has no consideration of life of the customer and selling something so dangerous and this leads me to believe the money talks and life is not important This saddens us as a consumer and has turned our daughter against us because of non-response of Sierra

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

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