Reviews

This profile includes reviews for Western Wealth Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Western Wealth Communities

  5005 E Washington St Phoenix, AZ 85034-2005

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  The Enclave

  5555 E 14th St Tucson, AZ 85711

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  Vista Montana Apartment Homes

  734 East Roger Road Tucson, AZ 85711

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  Western Wealth Communities

  1975 E University Dr Tempe, AZ 85281

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  Western Wealth Communities

  5959 W Greenway Rd Glendale, AZ 85306

Review Details

• Review fromCraig W

  Date: 10/17/2023

  1 star
  I came into the office 12/20 to look at an apartment and worked with a leasing agent. During the tour of a vacant apartment, I advised I have my own washer and dryer. The leasing agent responded that the current w/d could be removed and $50 would be deducted from the monthly rent. He then showed me the location of apartment which was due to be available end of January. I agreed and we proceeded with securing the apartment by submitting an application which had a $50 fee that I paid for on my debit card. The total was $53.95. The leasing agent advised I would need to submit my notice to vacate to my current property before he could proceed with the application. Which I did the next day and put my apartment back on ****************/22. I contacted the leasing agent the morning of 12/22 and he advised he had not been able to draw up the paperwork yet. I contacted him later that afternoon and he advised he still did not have everything ready that it would be the next day 12/23. I contacted the leasing agent the morning of 12/23 and while he was quoting me the rent I inquired why the cost was not reflecting the removal of the washer and dryer. He then advised he made a mistake and the w/d had to stay. I advised the leasing agent this was a deal breaker and requested he see what he could do to change it to reflect what he told me before we started the application process. He advised the manager was not in the office and he could not make the change without her approval. Later that morning he called back and advised he dialed my number by mistake but that he did speak to his manager and the w/d had to stay in the unit. Once I got off the phone I contacted my current property and withdrew my notice to vacate. Fortunately, my current apartment had not been leased.

• Review fromKevin R

  Date: 07/14/2023

  1 star
  DO NOT RENT HERE !!!! The manager ***** is rude and not helpful at all. I lived there from April **** thru June 2023. I had 5 different flood/water leaks over that time period and it took at least 2 1/2 weeks or more to repair the damages. The last water leak in the closet damaged personal property (and this was the second time in the same place), the manager ***** said "there is nothing we can do". There was no offer of compensation or nothing during all of the repairs. The people who have dogs let them s*** everywhere and even the sidewalks and they do not pick up after their pets. If there is a good rain, the middle and back parking lots flood and you have to walk thru deep water to get to your cars. I DO NOT RECOMMEND THIS PROPERTY TO ANYONE AND I AM GETTING THIS WORD OUT EVERYWHERE I CAN. I HAVE CONTACTED THE MANAGEMENT COMPANY WESTERN WEALTH COMMUNITIES OUT OF *******, ******* AND HAVE GOTTEN NO RESPONSE. DO NOT RENT THESE APARTMENTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

• Review fromSkylar D

  Date: 07/03/2023

  1 star
  The office staff at ******** Apartments in **** gave me wrong information multiple times. When I CALMLY (and I have the email to prove it) tried to work the situation out with the manager who refused to work with me until I filed a complaint through WWC Website, she denied they ever gave me the wrong information which I cannot make up or pull out or thin air. She also refused to work with me via a payment plan and told me I have to wait for the $7000 they are very WRONGFULLY charging me to hit my credit and work it out with a collections agency. Why did I get an email offering a payment plan??? They know NOTHING! And do have the nerve to say I owe them $7000 when they are giving out very wrong information to the tenants? And had the ***** to tack on $**** in damages to the apartment?! That apartment did not have **** in damages thats then charging me for the s*** they REFUSED to fix after putting in MULTIPLE requests. ******** at that complex is not a good manager and that staff is absolutely sneaky with adding fees on to the lease each month that we had to constantly call and get removed.I also have an eviction on my background from them in December?? How can that be when I have proof rent was paid IN FULL for December plus we just moved out June 24th?! Lets not forget the roaches they refused to take care of after the downstairs neighbors moved out! I am ******. I have never had an experience like this with renting ever. My last complex didnt even need to charge a cleaning fee. Absolutely disgusting staff. They know what they did making me $7000 in debt WRONGFULLY which is why they refuse to answer me!

• Review fromShaavon G

  Date: 07/03/2023

  1 star
  IF I COULD GIVE ZERO I DEFINITELY WOULD.CENTRAL PARK ON ******************* IS THE ABSOLUTE WORST NASTY INFESTATION BREAK INS NASTY PROPERTY NASTY AND VERY RUDE LEASING OFFICE WORKERS. MAINTENANCE STEAL ,THEY NEVER FIX ANYTHING CORRECTLY JUST **** IT TIL IT BREAKS AGAIN VERY FRAUDULENT AND UNPROFESSIONAL I BEEN ASKING FOR DRYER DOOR BATHROOM TUB AND DISHWASHER TO BE FIXED 2MONTHS AGO APRIL 18,2023 STILL NOTHING. BEEN HERE SINCE 2011 I HATE IT HERE NOW DOWNGRADED THESE APTS HAVE BECOME.

• Review fromLannea J

  Date: 06/14/2023

  1 star
  These apartments are worthless they dont fix nothing but alway want you to pay rent I have been here for a year cant take a bath roaches paint peelings roof has a bubble from the storm trash around the complex and no ones does nothing SAVE YOURSELF DONT MOVE HERE

• Review fromCharlotte P

  Date: 06/07/2023

  1 star
  They charged me $1421 rent ,which was exactly same as my social security on 09/19/2022.

  Western Wealth Communities

  Date: 06/08/2023

  Thank you for taking the time to share your concerns regarding your rental rate. We understand the challenges that come with managing finances on a fixed income. Please know we genuinely value your residency and would love the opportunity to speak with you directly to review possible options such as rental assistance programs.

  Our goal is to ensure our residents are cared for and provided a positive living experience. We appreciate your understanding and look forward to providing you further assistance.

• Review fromSteven T.

  Date: 06/03/2023

  1 star
  I live at the mod Apts 23rd Ave and ***********************. 5 apts flooded one of them was mine... renters insurance Gave me money to get an air bnb while they worked on my apt... ***** the property manager told me 2 weeks tops I'll be back in my apt. 23 days went by and I called ***** he said he can put me in a studio even though I'm leased in a one bedroom I still took the studio cause it's a roof over my head he never told me that it would cost money but all of sudden I get email for rent ************************************************************************************** til next July! I told him I'm not paying that since the flood was not my fault ***** said well then you can move out! I know the law once my renters runs out the landlord has to put me in housing and pay for it til the unit I signed a lease to live in is repaired! Wow what a great way to treat a 3 year ******* that always paid on time! He then put a eviction notice on the studio apt I'm In now! I contacted 3 by your side! News stations and put reviews all over social media! I've been o Nothing but nice until a manager treats someone like a piece of trash! 4 other tennants are getting treated the same! One more thing I've left atleast 10 messages with corporate which they only have a vm they say gets checked once a day then someone will get back to you still haven't heard back it's been 2 weeks what a freaking joke..now I hired an attorney! Told me I owe nothing and they would give my security deposits back which is 890 dollars called over and over again still never heard back never! Give me my money! Been six months! This is a joke! Tell everyone to never move into Western Wealth Communities

  Western Wealth Communities

  Date: 06/06/2023

  Case is in Legal status and has been reviewed by all staff members involved including Management Company.  For further response please contact The Mod via email to receive legal representative information.  All correspondence is going thru legal office at this time.  
  

  Steven T.

  Date: 06/06/2023

  Yeah ok I was told by ***** I would receive my security deposit back and no fees due but still haven't received nothing and this Is a cop out! Just give me my security deposit back! This is ridiculous 6 months no response no contact from anyone so I'm owed 890 dollars I would like a check back

  Steven T.

  Date: 06/16/2023

  So now the regional manager calls on 6/8/23 me name ****** she said she just started there didn't know the situation but I talk her a year ago... so I'll told her I was suppose to get my deposit I'll send her emails of the property manager conversations with me and she said she will talk with the with ************** and whoever else and will call me back in 2 days 6/10/23 and never called back what a joke I called hit up 3 by your side I have 50 people from the complex signed a petition and they are all writing reviews this should have to come this when I've paid on time 3 straight years and never had a complaint but then my apt floods and they won't take responsibility so now more time spent bur worth it they should be out or business way they treat people

• Review fromChris M

  Date: 06/03/2023

  1 star
  they only care about profits and do not care about the tenants at all. they won't take care of any issues you have. they would also try to charge you everywhere they could.

  Western Wealth Communities

  Date: 06/05/2023

  We are sorry to hear that your experience at one of our Western Wealth communities has not been up to your standards, as we strive to provide a superior customer service and a nice place to call home to all of our residents. Our managers are hands on leaders and attempt to address all of our customers needs, although we understand that this isn't always to your satisfaction, and we apologize for this. We have fees associated with all of our amenity packages which include maintenance of our community, valet trash pickup, package lockers, etc. In most cases, we charge to cover our overhead. We also have programs that assist our residents in their finances such as flex payment options, Rent Plus that helps boost your credit, as well as partnerships with shelters to shutters. We value our residents and will continue to operate with a people-first mindset. If you feel that there is an issue with your monthly billing, please reach out to your community manager directly so we can resolve any concerns that you may have.

• Review fromDavid T

  Date: 06/02/2023

  1 star
  Overall my experience living here wasn't bad, and my interactions with staff were good, but when I moved out things turned south. I had purchased a home and made sure to review the procedures with staff there in order to be sure that I followed the proper steps when breaking my lease to avoid any unnecessary fees/ fines. As I followed the steps at each point I was told that I had followed the steps correctly and given proper notification. I was also informed that I would get my deposit back.A week or two after moving out I received a notification that I had an outstanding bill with ****** and I discovered that they were charging me a fee for "insufficient notice" of about $1400 and they used my deposit to pay part of that fee. I called the office and reviewed the fee and the lady I spoke with confirmed that I followed the proper steps and that I gave sufficient notice and that she also didn't believe that the fee should be charged to my account. She said that she would notify the property manager, and I have not heard anything since then.I currently am disputing the bill with their corporate billing team, but am extremely disappointed that they have assessed this incorrect fee to me, and that my complaint seems to have been ignored. It just seems extremely dishonest considering that I did exactly what they told me to do. Even after doing what I'm directed to do, they charge me an incorrect fee of $1400 on top of what I've already had to pay them in order to get out of my lease.After posting my review to ******* Delano (a property under Western Wealth Communities), invited me to reach out over email. My email was ignored, along with my two phone calls and messages that I left with the ******************* Manager. All I wanted was an explanation and for someone to hear me out. They are unwilling to even do that.

  Western Wealth Communities

  Date: 06/06/2023

  As per the signed Lease Agreement, a Break of Lease is allowed with proper notice and payment of Break Lease Fee due before the surrender of keys.  Resident gave 60 days notice to vacate on 04/21/2023 to move out by 06/21/23. Resident asked if he could move out earlier, Office stated that they could physically move out whenever resident wanted but however Resident is still rent responsible to the end of their notice to vacate date. The keys were turned in on 04/21/23 to which Office stated again that they are still due rent for the remaining until 06/21.  Rent was not paid thru proper notice.  Past Resident was sent a color-coded breakdown of ledger to explain the accounting assessment.  Upon review, Past Resident Ledger is a true and accurate reflection of account. 

  
  

• Review fromBrandon H

  Date: 03/27/2023

  1 star
  ?? PLEASE READ BEFORE CONSIDERING LEASING HERE ??Hello, I moved into Villetta in 2022 and have had nothing but problems since move in. Mainly we have been dealing with roaches since the first week we were here. Once we moved into our apartment we started noticing German roaches crawling through poorly maintained kitchen cabinets, oven exhaust fan, refrigerator, and bathroom of our apartment. Our apartment was also very dirty when we initially moved in - base boards had rust color staining on them, floors were not cleaned, sink rusted out, oven was unusable and it was apparent that the previous tenants had just moved out and the complex did not care to professionally clean it.We're on our 9th pest control service since move in and we're still dealing with this issue as of March 2023, and I myself have spoken to residents around the complex and they all have confirmed that they also deal with roaches inside their units.The general condition of this complex is pretty poor, trash is found regularly everywhere, out of service wash/drying machines and generally unkempt conditions around the complex. Keep all of this in mind while paying +$1500 in rent every month for a 1 bedroom apartment.Please scroll through their 1 star reviews because you will see a general theme in all of them thats residents are dealing with roaches which is due to a poorly maintained complex. I hope this review helps you and your family decide where you will be living because if I had the option to I would not have chosen this complex.