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Business Profile

Air Conditioning Contractors

Anthony James Air Conditioning & Heating

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I left this review on their ******, also wanted to drop it off over here. Then they replied with a BS reply. Read in full before doing business.Good at A/C stuff but they are absolutely terrible at thermostats. This experience was rough boys. I Had paid for a thermostat to get installed but originally I wanted them to use their own equipment obviously for warranty reasons.The guy had 2 Sensi thermostats that didn't work so we were forced to use mine from ********** that mine is giving me issues I had the company (Sensi) send me an upgraded unit to me house at no charge but these guys want to charge me for another service visit to install it.Keep in mind the Sensi customer service support told me the C-wire voltage might not be where it needs to be so that's why I'm having all these issues to where my thermostat falls offline and continues to go through premium batteries like it's nothing. I've had to replace the batteries 3 times in 4 months.The old thermostat never had this issue.I maybe had to change batteries once every 3 years. Not a good experience with Anthony James heating and air. Check the screenshots I love their reply to my ****** review which is completely false and fabricated. Hello *****, for full disclosure your missing part of the story. I gave you a quote for us installing a smart thermostat and supplying the thermostat. You called someone else to install a thermostat you purchased. When the other guy couldnt wire up and install your thermostat and left you without air you called us to get your AC back up and running. We went out rewired, Your thermostat and got your AC back up and running and cooling. 1) your attention to detail is off, my name is **** not ***** 2) I wanted you to install your own thermostat for warranty reasons (I have copies of these emails where you quoted $404 and I agreed) 3) when you arrived the A/C was running, you even complimented the ability of it to cool. Dont BS OR Ill take you to small claims

Anthony James Air Conditioning & Heating is NOT a BBB Accredited Business.

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