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Business Profile

Window Cleaning

Sparkle Tech Window Washing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an estimate for work from the business but they do not answer any of the phone numbers. I cannot reaach them to finish the work They have disappeared

    Business Response

    Date: 04/03/2024

    This client was giving a estimate.She gave it to friends/ neighbors we explained we are unable to do others at that price point because all homes are different and have different sqare footage.

    So after weeks of email,calls and text harassment we explained Sparkle Tech has the right to NO SERVICE ANYONE,AT ANYTIME,FOR ANY REASON.

    That's why she's unable to contact us because of the harassment.

    She was giving a estimate SPARKLE TECH WINDOW WASHING LLC Havent taken, received or excepted any money from this person.Also no job was started.

    Sincerely James

    @ Sparkle Tech Management 

    Customer Answer

    Date: 04/04/2024

    i have not harrassed them -I ONLY Want to know if they will honor the quote they gave for me not anhyone else and I did not get my 5 day rain check

    Business Response

    Date: 04/04/2024

    Service was on February 17th 2024 we cleaned her windows inside and out for $100 she paid by check . All services do come with a 10 day rain check (as a complimentary we offer the 10 day rain check). She called 2 days after service to ask if we could do her sisters home we agreed yes for the same price of $100 she got upset because we wouldnt allow her to use her $25 off referral for her sisters home. We gave $25 off  for judith vanchina to use on her personal home for referring her sister. She then was going back in forth for about 2 days asking us to change our mind on the use of the $25 OFF and finally came back 3rd day to tell us (Sparkle Tech Window Washing) we must not want her business or have her refer us to other people.We then deleted her out of our system. By the time she called /emailed her rain guarantee was expired and she was deleted out system. If she referred to our invoice it states all guarantees and is also noted we have the right to service whom we choose. She got deleted for the disrespectful comments made. Thank You Sparkle Tech Management 

    Customer Answer

    Date: 04/05/2024

    I apologize for any misunderstanding - I am not harrasing them - I only want to know if they will do the work on my house replacing the screens that they estimated because they did a good job on my windows and I cannot find anyone else to do the work

     

     

     

    Thank you

  • Initial Complaint

    Date:03/20/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cancelled contract paid $2100 Deposit.cancellation cost me 50% of deposit. Deposit provided on 1/25/23. I demand my refund.

    Business Response

    Date: 03/21/2023

    Refund check will be sent out this week.

    Refund amount as promised $1050 cashier check certified signature mail.

    Sparkle Tech Management 

    Customer Answer

    Date: 03/21/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

Sparkle Tech Window Washing is BBB Accredited.

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