Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this formal complaint against **Peoria Nissan** (**********************) for engaging in **unethical, deceptive, and potentially unlawful business practices**, including **bait-and-switch pricing** and **coercive financing tactics** in violation of the *** Truth in Advertising Act (15 U.S.C. 45) and state consumer protection statutes. Below is a detailed account substantiated by evidence and corroborated by documented patterns of misconduct across Nissan dealerships.Peoria Nissan advertised a 2021 Nissan Sentra SV online for **$15,688**. Upon arrival, the price was unilaterally increased to **$17,711a $2,023 markup**via undisclosed fees. This included a "$1,000 rebate" contingent on using dealership financing, which was **not disclosed in the advertisement.When challenged, the sales manager falsely claimed the online price was a "mistake," despite prior written confirmation. This mirrors the ******* Nissan (FL) case (BBB #********).Peoria Nissan demanded I use Nissan Motor financing to secure the advertised price, despite my pre-approval from an external lender. Upon refusal, they threatened further price increasesa tactic condemned in NY AG v. Nissan Dealers (********) as unconscionable trade ************ experience reflects a broader pattern of Nissan dealer fraud documented in state and BBB investigations:I request the BBB: Investigate Peoria Nissan for violations of: *** Truth in Advertising Act (misrepresentation of material terms). State UDAP statutes** (unfair/deceptive acts).Escalate to the Arizona Attorney General and Nissan Corporate if unresolved.**Attached Evidence**:- Screenshots of advertised price ($15,688).- Contract showing $17,711 demand and financing ************************** ************************** | ************ Legal Precedents NY AG v. Nissan Dealers (********): Penalized 15+ dealers for identical bait-and-switch schemes BBB Case #******** (***** Nissan)

  Business Response

  Date: 06/04/2025

  Customer came in to look at a car advertised on line.  We could not agree to pricing.  As far as the rebate go, Nissan Motor Acceptance only offers their rebates with their financing.  This is not something the store does, it is a Nissan thing. 

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday 5/25/25 I as a single women with 2 kids walked into the Peoria Nissan dealership and what started out as a very well interaction with the sales man. We went and test drove a vehicle and I let him know I had a few I wanted to test drive some here and some across the street because I wasnt sure which vehicle I wanted. He encouraged me to drive everything and make sure it was what I wanted before buying. After driving I said I just wanted to look at number just to see what my trade in was sitting at and how much the car I drove was. Thats when it went south. The manager or what he claims to be came over I believe his name was ***** he was a tall skinny built Mexican younger guy he sat down in ground of me and started to go over numbers after about 20 minutes of me pleading to leave he finally got up to go to the back to see if he could get a better deal. I then look over at the sales guy and said can I please have my keys and he said yes Im sorry he is really pushy. I then stand up with my kids and follow him to the desk where the managers go and as Im standing there that manager comes out and starts yelling at me I look at him and say please just give me my keys I want to leave as he continues to yell at me at this point I am turned around and he is yelling at my back because I felt so violated I couldnt even see. I yell please just give me my keys again and finally the sales guy comes out with my keys and the manager continues to yell at me as Im leaving. I get in the car and had a full blown panic attack and was scared the guy was following me. I hope this never happens to someone again. That guy was insane and should never be a manager as someone who has been through domestic violence and gotten out this was a huge trauma that he has now opened up and caused. I will never go to Peoria Nissan again and I urge women not to go alone either it is not a safe place.

  Business Response

  Date: 05/29/2025

  We sincerely apologize for the your bad experience.  We have spoke with ****** our Assistant Sales Manager and used this as training opportunity to be better next time.  We will give you two complimentary oil changes to use at your convenience, if you would like.  Thanks, and again my sincerest apologies.

   

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2022 Nissan Rogue on 2/28/2025. There was cosmetic damage on the drivers door. This was a deterrent and we informed the salesman we would not purchase the vehicle unless this was repaired. They agreed to repair the damage, stating it would be an 8/10 in appearance. They gave a we owe you slip and we scheduled an appointment for 3/6. We dropped the car off that morning and it was completed 2 hours later. Upon arrival, the damage was not fixed whatsoever, it was sloppily painted over in a color that does not even match the vehicle. It appears WORSE. The sales manager refused to even look at the vehicle and told us there is nothing they will do about it; essentially blaming the service department. I have now called the service department 3 separate times and the manager will not call me back to rectify this situation.

  Business Response

  Date: 03/11/2025

  Attn BBB:

  We have scheduled an appointment with the Mr. ****** for Wednesday to repair the door.

  The initial fix was touchup. There seems to have been some miscommunication on the fix of the scratch being that it was a Used vehicle purchase.

  We will fully repair it on Wednesday and this case is closed on our end.

   

  Thanks,

  ***** ********

  Peoria Nissan

  Customer Answer

  Date: 03/13/2025

  
  Better Business Bureau:

   

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   

  
  

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Customer Complaints Manager,Please find below a summary of all the issues. The two sales persons from Peoria Nissan in ** were ****** in Finance and ***** from New Car Sales. I purchased a Nissan Rouge SV from Peoria Nissan and this is my experience. 1)****** lied about the features of the *** Protection to me and said it would cover multiple events in the same year, which is not the case.2)Was sold a service package that included oil change and tyre rotations, when ****** told me this would be free and I was charged over $300 for this.3)Charged a documentation fee for $500.4)Charge a paint package fee which I didnt want for $399 5)I have still not received all my original paperwork from this dealership and I dont know what fees they have charged me.6)Also charged over the agreed price of the car.There are serious ethical and financial fraud issues happening at Peoria Nissan and please provide me the contact number of a specialist I could speak with please. Please can you let me know how my over charged money will be refunded back to me by the ******** I look forward to your response. *****

  Business Response

  Date: 02/27/2025

  We have resolved all concerns through our corporate office. Case is closed.  
  

  Customer Answer

  Date: 02/28/2025

  Dear Peoria Nissan

  There is no response to my claim and no issues have been resolved by Peoria Nissan..

  Just a template has been attached to the BBB response. 

  Business Response

  Date: 04/24/2025

  This dispute has been resolved and handled by our corporate office in *******

  Customer Answer

  Date: 04/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A manager or ****************** has been calling us for weeks to trade in our truck. Over the phone we let him know the truck was no longer drivable and to be able to buy a new car a deal would have to be made to trade two cars for one. We told this man we could come in Friday to discuss but he wanted this deal he could give us and promised to pay for our gas if we drove an hour to his location today 11/19/2024. A deal couldnt be made after all which we understood and expected. However, he gave us the run around over four times and in the end would not even come back to our table to give us our keys or apologize for not being able to meet the deal he gave over the phone. We never had our gas paid for like he promised, not even the hot chocolate he promised. If the answer was no, fine but to have us sit there for hours and not even come back to tell us is unprofessional especially when we had our three small children with us waiting.

  Business Response

  Date: 11/20/2024

  Hi Cheridan,

  I'm sorry we were unable to work a deal for you and I'm going to Fed-Ex a gas card out to you today since were promised you gas.  ******** said he had every intention of getting your gas but you left too fast so we are sending the card now. As I said it will be arriving Fed-Ex so you should have it sometime tomorrow or the next day at the latest

   

  Thanks

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/25/2024 I purchased a Jeep Patriot from Peoria Nissan for $7,000 cash, also warranty I paid an additional $100. The following day and the next couple of days, I contacted the service department regarding a malfunctioning driver's side seat belt and a chip in the windshield, however, I only received unfulfilled assurances of a return call to arrange an appointment. On 11/01/2024, I returned to the dealership and again expressed my concerns about the safety issue and the condition of the windshield. I also articulated my dissatisfaction with the vehicle, and the inadequate communication from the service department, which they said stemmed from their reliance on contractors. During this visit, the initial salesperson, ***** *********, communicated to me that there were no comparable vehicles available within the same price range as the Jeep, which would allow for a trade. He attempted to convince me to finance a vehicle. I reiterated my firm decision to decline financing and requested a refund. He advised me to return on Monday, 11/04/2024. I departed the dealership that day with the issue of the defective seat belt unresolved, which was particularly disheartening given the assurances I had received at the time of purchase that the vehicle had successfully passed a safety inspection. I had to postpone my appointment from Monday to the next day, 11/05/2024. Upon my return, on Tuesday, I spoke with *****, and again found there were no available vehicles suitable for me at the same price point as the Jeep Patriot for trade/exchange. Again, I requested a refund. The manager, ****, came forward to discuss my concerns. I emphasized the safety issue, the chip in the windshield, etc. I even tried to convince **** personally to look at the seatbelt, however, he refused. He told me the service department was closed at at time. I then asked to speak with his superior, **** *****, but **** denied my request as well as declined to process a refund.

  Business Response

  Date: 11/11/2024

  The customer came into the store this weekend and we assured her that we would order the parts and fix the seatbelt at no cost to her.  We also offered for her to trade in the car on something else and we would give her what she paid for it.  She didn't see anything she wanted but say she may look again when she comes in this week to get the seatbelt fixed.

   

  Thanks

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck from this dealership stating it was a SAFE vehicle and CLEAN title. After purchasing, I brought it down to my local dealership to have the trucks usb replaced as it was under warranty. My local dealership next stated that my truck has critical issues and is unsafe to drive. They also said there is no reason the trucks title should be clean. According to Arizona Revised Statute 44-1267, they need to take the truck back but they are saying no.

  Business Response

  Date: 07/22/2024

  We appreciate the opportunity to address this matter and extend our apologies for the delayed response. At present, the vehicle is being attended to at AutoNation Chevrolet, where it is undergoing repairs covered by the manufacturer warranty. Given the current timeline, it is anticipated that this process may require a couple of weeks to complete. Rest assured; we are maintaining open lines of communication with the customer throughout this period.
  
  We are still working hand in hand with the customer to get the truck to meet his expectations.  I tried to respond to the complaint and tried to call but I guess Im too late to respond and the call I had to leave a message.
  
  If you need any further information from me, please dont hesitate to contact me.
  
  Thanks,
  
  *************************
  Controller
  Peoria Nissan/Infiniti of Peoria
  ************

• Initial Complaint

  Date:06/02/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were quoted $45,450 to sell our vehicle with the highlighted dealer being Peoria Nissan. We spoke with Peoria Nissan over the phone and they also confirmed that price. When we arrived they looked at our car, confirmed it was in great condition, and then quoted us a price a few thousand lower. We were very surprised and when we mentioned ******** they said they had nothing to do with the prices listed by ******** and they are not associated with what ******** does. Nowhere in the Cargurus email does it say anything to make us think the offer would be different. We wasted a lot of time driving over an hour to this dealership only to be told that everything in the Cargurus email was irrelevant and incorrect. We were lied to in the email from Cargurus. We were lied to on the phone by Peoria Nissan. We never would have driven to that dealership if both companies hadn't misled us into doing so. This is a shameful and deceitful way to do business. This happened yesterday 6/1/24. The person who lied to us on the phone was *****. Both ***** and the manager were dismissive and rude when we attempted to explain to them how they lied to us. They kept acting like we just couldn't understand. I would have potentially still done business with them (and I told them this in person) if they just hadn't been deceitful and rude.

  Business Response

  Date: 06/03/2024

  First I'd like to apologize in advance for the misunderstanding.  ******** is a third party vendor and sends you what they believe the car is worth, sight unseen, however, Peoria Nissan, nor any other company, is obligated to purchase your vehicle for that amount.  You are the seller here not the buyer, so certainly it is your discretion as to what amount you want to get , just as we are obligated to tell you want amount we are willing to pay.  Thanks

  Customer Answer

  Date: 06/03/2024

  I understand how your business works. I stated this to the people we spoke with at the dealership as well. I even stated I would have been willing to do business with them at the lower price if they had just been polite and respectful. They were not. Your dealership does have a business relationship with ********. The employees acted like this was not the case. And your salesperson confirmed the number they quoted on the phone with me before I came in. Him confirming that number was deceptive and misleading. That is something he and your dealership are responsible for, completely outside of what ******** does.

  Business Response

  Date: 06/04/2024

  We sincerely apologize for the lack of courtesy and respect, we do not do business that way.  We will use your feedback to better coach our team as to how this should have been handled.  Again, we are sorry.  Hope we can do business in the future.  Thank you.

  Customer Answer

  Date: 06/21/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. The business has taken a tiny amount of ownership and though I have doubts they will do anything about the situation, their statement that they will coach their employees to do better is all that can be expected. I hope they mean it, but I will never do business there again and I will continue to recommend against anyone I know going there.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 8th, 2024, I took my Nissan Altima to the dealership because the car was hesitating to move and sometimes would not move at all. They advised me it sounded as if it were in LIMP mode and would call me later that day after having it looked at. When they called me later that day, they said that I needed a new transmission and quoted me over $7k. The total quote was over $9k because they included other items (some of which I don't believe to be true). I removed my car from their site because I have a mechanic I have trusted with my vehicles for over 20 years that was quoting me almost $1k less for the replacement of my transmission.I filed a Nissan Consumer Affairs complaint to try and get some assistance. The ************ told me that the fix they did on the other car I have (another 2016 Altima), they could do on my car but it would cost $2-3k and my transmission will do the same thing in a few years. So, I have two cars that are going to need a completely new transmission? I know there have been Class Action Lawsuits for these *** transmissions. I have had so many issues with this dealership that I stopped taking my car there for any services. Now, that is being used as a reason why they will not assist, they cannot prove I have had regular oil changes, etc. I stopped taking my vehicles to them because I previously had a Consumer Affair complaint where the dealership DID have to pay to resolve an issue they caused, denied causing, and altered documents to further deny it. I should have stayed away. I thought I could still be loyal to Nissan and just stay away from the ************. Now I have a car that I can't drive and a second one that sounds like the same thing will happen in only a matter of time. I want Nissan to do the right thing and help with this repair, it is known that this is an issue with the *** transmissions!!

  Business Response

  Date: 03/18/2024

  Customers complaint should be directed to Nissan North America.  They are the ones that refused the repair.  We cannot approve a repair that they have declined.  Please direct the customer to call ********************** North Amercia.

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a used 2019 *** and have had problems since trying to get things settled with the issues on the car has been like pulling teeth. When we call and ask for a manager they try to resolve it before sending it to a manager, we paid a lot of money for this car. It is financed, and all we have had is problems.

  Business Response

  Date: 01/30/2024

  ***** spoke with our GSM, ******************* and said she was going to come in and look at what other options we have for her if she chooses to trade out of her current vehicle.  She also has a warranty on her vehicle so we can use that in the shop to do repairs.  Thank you in advance.