Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in the process of buying an Acura MDX for a price of ******. I submitted my application they ran my credit report and the agent ********************* and the manager ***** sold the vehicle to someone else. They expected for me to send ***** dollars without me knowing what interest rate i was getting nor my monthly payment. I don't think it's professional for them to have done that to me, specially running my credit which it makes a difference in my credit points. I tried getting ahold of either one of them and they stopped answering my calls and didn't fix the situation. Hopefully a branch manager can help me out with these two very unprofesional employees.

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a certified used vehicle and upon delivery to my home noticed a chip on the windscreen. I immediately contacted the business and told them. At first they told me the glass department was closed for the ********** would contact me the next day. Now they are refusing to replace it or address the issue. Until now the issue still remains.

• Initial Complaint

  Date:03/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised to start working for this company and they needed the money for background plus certification.well I never received trading never started and now they wont return my money back.they are withholding money that never been used for anything.I never started at all.

  Business Response

  Date: 03/05/2024

  We already addressed this issue with our vendor who does the hiring and he said he already placed the client and took care of this issue.   Acura of Peoria hires this recruiter who collects this money, it is not collected by Acura of Peoria.  His dispute should be with his recruiter.

  Customer Answer

  Date: 03/06/2024

  Yes, the issue is with the recruiter in which you all hired to do the training in your facility. I have an issue with them stating that we were placed which is not true. All dealerships that we were given to attend an interview/training did not have any idea as to what I was there for. I have contacted the trainer to no avail and only his colleague *************************** responds with information that is not doable. I understand that money was not exchanged through Acura Of Peoria and do not fault you guys. Having said this, you did have this vendor train in your facility and would like to know the name of the business as I only have the names **** (trainer), ********* (recruiter. Thanks

  Business Response

  Date: 03/06/2024

  We will reach out to job recruiter and have them contact you since this is between you and the job recruiter.

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased my vehicle from Acura of Peoria and during the test drive, I advised the Salesman of a loud noise coming from the back of the vehicle. Was told it was the snow tires installed which is not the standard size and thus the noise, after 2 1/2 weeks the sound became louder than normal. Called the dealer and was told to bring in for service, technician advised me of the left & right lower arms were bad and the rear struts were also in very bad shape, would cost me $3300 for the repairs - was told that the vehicle should have never left the lot as it was. Called the Sales Director and the General Manager and was told quite a few times he/they would return my call, did not happen and I walked in just so I can have 5 minutes with the Sales Director - he did so reluctantly. Spoke with the Salesman and he advised that I 'should not have to pay for the repairs' and thus I agreed to the repairs, returned a week later and was told the repairs were my responsibility. Was offered $500 off but am disappointed that the balance was out of pocket, even after I told the Salesman of the noise prior to the purchase. The vehicle was not safe for my family and I to travel in and was told, 'you bought a lower end vehicle'...an insensitive comment telling me that my money was of no value to them. And that all they wanted to do was to get the vehicle off the lot and any issues with the vehicle was on me, my hard earned money obviously meant nothing to them and the risk they put myself and my family is unthinkable. We were at risk from the damaged strut that affects the performance of our brakes, and the lower arms can cause steering and handling issues while driving. I feared for my family's safety even more now after I was told of the needed repairs, to think that I have put them all at risk for the 2 1/2 weeks we've been driving the vehicle. They should be watched closely for selling unsafe used vehicles to the public, hope no one ever has to go through something like this.

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked overtime for 2 years to save up and buy a vehicle for my daughters 18th birthday. I found a vehicle at Acura of Peoria that I was interested in. I went to the dealership to test drive the car.I met with the salesman and we drove the vehicle. At the time there was no apparent concerns other than the car had not yet gone through a safety/service check. After the service and test were done, I was told the vehicle is ready for purchase with no issues. I purchased the car but couldn't afford the extended warranty. It was way out of reach price wise considering what I paid for the car. If I had the money for their extended warranty, I would have tried to buy some thing worth more as the warranty was more than a 1/3 of the price of the car. I was shocked and even his discounted price was out of reach.Since I was told the reports were good, I purchased the vehicle for cash and drove home. I asked for a copy of said report and was told it would be delivered to me in a timely manner for my records. I didn't even get the report before the car seized.That nite, we noticed the headlights were inoperable. I took it back to the dealer and they replaced the bulbs. I assumed the headlights were part of the safety check, but ok, they fixed them. About a day later, we noticed the tail lights didn't illuminate when pressing the brakes. I did some trouble shooting and found the rear light bulbs burnt out. Again, Thinking this should have been part of the safety check, Knowing that I bought this car for my daughter, but looked to be overlooked or not checked at all. Since my daughter was elated over the car, I just repaired them instead of taking again back to the dealer. My daughter only used the car to go to high school and back and to and from her job at a local restaurant. Essentially, she put 611 miles on the car since the purchase.On Dec 23rd she told me of a noise the car was making. I took the car for a drive and heard a very bad sound from the engine. I called the dealership as I figured they would be able to help since it had only been 6 weeks and 611 miles since the purchase of the car.I left the car at the dealership service department where they ultimately told me the motor is shot.I spoke with **** and the sales manager and was told to come down as they have 40 cars to choose from and he would trade me out of the car and take the loss. I brought my daughter down to look at the selection with me but then was told that they would only take the car to the auction and see what they could get. $500-$2500 maybe is what i was told. and I needed to makeup the difference on another car on their lot. Or I had to finance. They even joked that $3500 wasn't a lot of money while telling me they cannot help. That is a large amount to me and I felt really disrespected. My daughter even asked why they would mock me like that. I felt so proud to have worked all those hours to pay cash for the car only to feel pretty crappy how it turned out for her and I.They don't offer a 90 warranty, only a 15 day 500 mile. I was over the 500 mile warranty by ****************************** a span of 6 weeks. They offered to fix nothing, Told me to come down and they would trade me out of it as they had 40 cars for me to choose from and they would take the loss only to show up and only have 1 car to trade into only if I finance or pay the difference. I now own a car I paid 9K cash for that seized. They got paid in full, The salesman made his commission, and there resolution is for them to take it to the auction and see what they can get as I just need to take the only car they have to offer? they sold it to me for cash, then want to make money off it again at the auction only to leave me and my daughter with a fully cash paid car/birthday present that we just look at parked in the street. Very disappointed they had zero option and even less compassion for my situation.

  Business Response

  Date: 01/16/2023

  Thank you for the opportunity to respond to the complaint submitted by our customer, *************************** (Customer).
  The Customer purchased a 2011 ******* Sonata with ******* miles from Acura of Peoria (Dealership) on or about November 13, 2022. The vehicle was purchased AS-IS with only the implied 15 day or 500 mile (whichever comes first) warranty and the Customer elected not to purchase any available optional warranties.
  The Customer experienced the engine knocking around the 45th day after purchase. Since this was 30 days after the implied warranty expired, the number of miles driven has no bearing. Further, while we understand his concerns, the Customer purchased a used vehicle with over a hundred thousand miles on it, the Dealership cannot make any assurances as to the drivability of used cars beyond the implied warranty which is why this used vehicle was sold AS-IS. Finally, the customer had the option of having the vehicle inspected by a third party mechanic prior to purchase and the Customer elected not to have the vehicle inspected. While not required, the Dealership made efforts to find a suitable substitute for the vehicle, but ultimately the ********* financial requirements made it impossible to finds.

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from this dealership and i apply on the 10/20/2022 and i was approved and the car was shipped to me in ****** *****. The car arrived on the 10/31/2022 at exactly 11am and i went to receive it from the tow truck that brought it from Acura of Peoria *******. Upon receiving the vehicle, i took it to my work which is about 30miles away from where i live and at about 5pm when i was coming back from work the car just started acting weird and wont drive so i pulled up to check what was wrong and i didnt see nothing but the car still wont drive so i called my sales person in Acura of Peoria ******************** who said all her manager are out office that I should wait till the next day. I couldnt leave the car on the highway, i had to pay to tow the car home that night. The next day 11/1/2022 I called the dealership and i was able to talk to her manager ************************* who advised me via email to take the car to the nearest ******** dealership to see what was wrong with the car which i did pay to tow the car the same day. On 11/2/2022 ******** dealership sent me an email regarding the car the the front differential was bad that it was already leaking oil before it was sold but the dealership only added oil and didnt fix it because I explained to them that i just got the car and i have only drove it for 60mile the same day. An attachment with the cost of repair was provided ($5200) and I forwarded the email with the repair cost to ************************* of Acura of peoria. He acknowledged the email and said he was going to talk to his manager for advice. On 11/3/2022 he reached out to me saying they werent going to be responsible for the repair because the car left their shop and theres nothing the can do about it. The car information ******** glc 300 2017 coupe Vin WDCOJ4KB2HF195539 Millage at delivery ***** Millage at break down ***** While i was purchasing the car, the dealership offered a 15days or 500miles warranty on the sales agreement

  Business Response

  Date: 11/23/2022

  I am the Controller of ACVT Motors, LLC dba Acura of Peoria.  Thank you for the opportunity to respond to the complaint submitted by our customer, ************************** (********************).
              ******************* purchased a 2017 ************* from the dealership online without ever viewing the vehicle in person. Upon completion of the purchase, the vehicle was transported from the dealership in ******* to ******************** in *****.  He related that upon him first driving the vehicle,it stopped working due to the problem with the differential.
  After a review of the situation, we and the provider of Mr. ********* extended service contract agreed to repair the vehicle at no cost to ********************.  The vehicle will need to be transported to a repair facility of the dealerships choice for the repair.  Additional details about the repair will be relayed to the customer.

  Customer Answer

  Date: 11/23/2022

  The business never got back to me, i only got a call from the mercedez dealership( workshop) that the warranty company called in about the repair that they are going to pay the cost lf repair but ll only pay for a used part to fix my car. And the mercedez dealership declined to using a used part and they said i have to pay the difference of the used part and new which is about a thousand dollars. But here Acura made a false claim that they are fixing the car with no cost to me, the car is still in the shop not yet fixed. 3 weeks now i have to be ubering out of my pocket, no rental car for me yet i still ll have to pay a car note on the car

• Initial Complaint

  Date:10/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approved for a 2017 GLC coupe and the Acura of Peoria refused to have my vehicle sent to me .

  Business Response

  Date: 10/14/2022

  All of the money was returned to customer immediately.

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I was interested in a used Lexus gx 460 that this business was selling. I go in, agree on the numbers and all with the salesman **** and his manager *************************. I ask them to get the vehicle inspected across the street at Lexus dealership as i will be buying the vehicle as is, and if it passes inspection i will be buying the vehicle. We all agreed, so i took the vehicle to Lexus with the salesman and i paid $220 for it to be inspected. The vehicle passes inspection so i let the salesman know i am buying it. We started talking about the time signing documents will take while we drove back to the Acura lot. Once we got there, ***** had a customer that he was showing the vehicle around to and let him test drive while i was setting there waiting to sign paperwork. Those guys proceeded to try to sell my vehicle after agreeing with me on the deal and costing me for inspection and 3 hours out of my day! I have never seen anything more unprofessional and unethical as that. You would think shopping at such place you will find professional and respectful trained employees that treat customers with manners. But ***** and his GSM that i never got his name were just a very bad representation for this facility and what they did shouldnt be acceptable! When i thought i was coming to buy a vehicle for my family today i ended up having my time and money wasted. 3 hours of my day and $220 was the damage out of dealing with these people. There has to be a decent professional person in this dealership that recognizes the wrong in this situation. A smart businessman knows that such actions go far behind the situation in a world were marketing and word of mouth is everything.

  Business Response

  Date: 09/27/2022

  Complaint ID#: ********
  Thank you for the opportunity to respond to the complaint submitted by prospective customer, ************************ (Mr. ************************************* (Dealership) acknowledges that Mr.********* came to the Dealership and expressed interest in a used Lexus GX460.  In fact, Mr. ******** came to the dealership twice, with a week between each visit, to look at the vehicle.  However, the Dealership denies that the parties ever fixed on a price.
  During the second visit, Mr. ******** took the vehicle to be inspected by an inspector of his own choosing.  Even after that inspection took several hours, Mr. ******** still would not agree with the dealership on a sale price, and no documentation was ever signed between the parties.  Accordingly,the Dealership was free to market the vehicle to other customers, and ultimately the vehicle was sold to a customer who negotiated and arrived with the dealership at a mutually-agreeable sale price for the vehicle.  ...

  Customer Answer

  Date: 09/27/2022

  unfortunately the response provided by the business had misleading information. When i came to the dealership the second time, a price was already agreed on, otherwise why would they let me take it to an inspection facility? The inspection took *********************************************** ****. The moment the results came out i let him know that i am buying the vehicle. We even started discussing payment methods. Once we drove back to the acura dealership he wouldnt start signing the paperwork. When i started questioning the wait i realized that another customer is looking at the car. I have a paper that has ***** the manager hand writing with the price agreed on. I even have a video that shows that i was at the desk ready to sign but they wouldnt, instead they were showing the other customer around and let him go on test drive. I am deeply disappointed by the way this is being handled, and the lies that are being told. I can send the videos and other proofs if needed but please at least be honest about what happened.