Business ProfileforMasterpiece Puzzle Company

I ordered two brand new puzzles "Blossom" and "Gershwin" from this company, and they were Christmas gifts. Both puzzles were missing pieces. Bothe puzzles cost a lot but more importantly they were Christmas gifts for a spouse. Since they were Christmas gifts, it was very disappointing for the person who received the puzzles to find out upon completing the puzzles that they each missing pieces. To receive a gift that is incomplete is very disappointing. For the price I paid for these puzzles I expect better quality than I received. The company sent one replacement which was not a duplicate of one of the puzzles that had a missing piece. I paid a high price for each puzzle I listed at the beginning of this complaint. If this company cannot give me the puzzles I originally purchased, then they should do the right thing to maintain good customer relations and refund my purchase price for each puzzle. If they cannot do one of these options, then I will no longer purchase puzzles from this company. I am on a fixed income, and I will not pay for poor quality products from this company in the future. It is very disappointing to purchase Christmas gifts for your spouse only to learn they received incomplete products. I expect the company to do the right thing to maintain good customer relations. I have checked their website and they do have each puzzle in my complaint. So, there is no reason why they cannot send me each puzzle I listed in my complaint.