We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Exercise Programs

Soul Fitness
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called soul fitness of **********, I spoke with a women by the name of ***** **** to take a few classes, she took a payment of $88.00 from my ***** I later decided I didn't want to take the classes. I advised her last week of my decision and told her to refund my card as I wouldn't be taking the classes due to various reasons, she said to me " I will have to ask ***** *****." She took the money from my account when I paid for the class. I expect her to refund the money immediately just as quick as when she took the money. I want my money refunded and I don't want any more money taken from my account in the future.

    Business Response

    Date: 04/07/2025

    ****** signed up for group fitness classes and chose not to show up multiple times. After 14 days she made a request for a refund. Per AZ law we allow the request for a refund within 72 hours of payment which she did not do. I have tried reaching out to her multiple times to offer different options to redeem her credit.

    Customer Answer

    Date: 04/07/2025

    The only option is to refund my $88.00. And the harassing needs to stop or I will file criminal charges. I explained on the first call that there was not other and never to call back. She called back several times. I had to block her number.

    Business Response

    Date: 04/09/2025

    We followed up with ****** several times in attempts to get her to follow through on her commitments that she made after purchasing the $88 promotion. After somebody purchases a promotion and commits to it, the person only has so much time to ask for a refund per ARS ****** title 12. Due to the nature of our business when it comes to physical fitness, many people do not follow through, and if we offered refunds later on down the road when the person realizes that theyre not following through on their commitments, we wouldnt be in business. ****** had time in the beginning to ask for the refund, but forfeited her right to do so by not meeting the time requirement to ask for a refund.
    We are still more than willing to hold her credit for when shes ready to get started back up again by honoring the promotion she signed up for even if it expires.

    Customer Answer

    Date: 04/09/2025

    Again the only option is refunding my money

Soul Fitness is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.