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Business Profile

Utility Billing

Oracle Sanitary Sewer District

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Billing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A formal complaint against Oracle Sanitary District (OSD), performing unjust & unlawful action against me, a disabled veteran, regarding an involuntary lien placed on my home.Since purchasing my home I have been repeatedly billed by OSD for services I never requested or consented to.There was already an overdue balance for service from the previous homeowner. Over the past 1 1/2years, I have continued to receive escalating charges despite my never having contracted with or communicated with this company. I was informed that OSD has placed a lien on my property,threatening me.This action is deeply distressing, as I had no involvement in initiating or maintaining any relationship with OSD whom is not listed as a mandatory utility service provider under county regulations.My 1st year living here, I did not receive any bills, collateral, or communication from OSD.Complete silence the entire year before I began receiving past-due bills, which now escalated into an involuntary lien on my home. There is no legitimate website for OSD or any details about their street cleaning services online. The lack of transparency raises concern..OSD only provides services in select areas,& the quality of their work is questionable. Despite being billed for services, the streets in my area remain unclean. It appears that they merely shift dirt around without actually improving the quality or condition of the roads. OSD’s services are both ineffective and not in line with what a legitimate utility company should provide.
    The ongoing harassment&financial demands for a service I never consented to have caused significant emotional.OSD’s decision to place an involuntary lien on my property is not only unethical but also unlawful, given that I never entered into any contractual obligation with them.I am seeking the BBB’s assistance in investigating OSD’s practices,& I request that immediate action be taken to remove the lien&stop the ongoing harassment. I hope for a prompt&just resolution.

Oracle Sanitary Sewer District is NOT a BBB Accredited Business.

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