Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Screen Enclosures

Day Star Screens LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 7, 2025, I stopped by the office of this company to pay $140 for a service call they say me to need to pay before they can come to fix the rolling screen they installed in my patio on April of this year that cost $6,150. They came two days after to take off the screen, bring it with them to work in their place - they said they will call when it is ready. Today is November 18, 2025. We are retired people with social security income. $6,150 is a lot of money for us to pay and not get what we bought. We need urgent respond to this!! Where is the owner of this business?Thank you.

    Business Response

    Date: 11/18/2025

    To the Better Business Bureau and Mrs. ************************ you for notifying us of this concern. My name is ***** *******, owner of Day Star Screens, and I want to address this matter clearly and respectfully.


    Mrs. ****** visited our office on October 7, 2025 to pay the standard $140 service call fee required for warranty evaluation. Our technicians arrived shortly after, inspected the rolling screen installed earlier this year, and determined it needed to be removed and brought to our workshop for repair. The screen was picked up and placed in our repair queue the same week.


    The delay occurred because a necessary replacement part was on manufacturer backorder. This unfortunately extended the normal repair timeline, and we apologize if this was not communicated clearly enough. At no time was there any refusal to complete the repair or any attempt to avoid service. We value all customers, and we understand the ****** family made a significant investment in their patio screen system.


    As of today, the needed part has been received and the screen is currently being completed in our shop. We will reinstall the repaired unit within the next 7 business days, or sooner if scheduling allows. There are no additional charges owed beyond the original service call that was already paid.


    Day Star Screens has served the ************** for many years, and we take customer satisfaction seriously. We are committed to resolving this promptly and ensuring Mrs. ****** receives the product quality and service she expected when choosing our company.


    Thank you for the opportunity to respond and bring this matter to resolution.


    ***** *******
    Owner, Day Star Screens LLC
    **************
    **************************


    Customer Answer

    Date: 11/22/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. 

    Yesterday, Friday November 21 the business sent technicians to install the missing screen. I consider this complaint resolved.

    Thank you for your intermediation BBB. Appreciated it!

    Regards,

    ***** ******

     


  • Initial Complaint

    Date:05/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid $550.00 deposit. The company representative said we would have our shades installed a week ago . The shades are ************* so they said it would be no problem installing in a timely manner. We decided to cancel our order for non delivery. The business manager told ** there was no deposit return policy and after reviewing the original order there is no reference to this on the paperwork. We have left two messages for the owner to call ** so be we can get our deposit back. Nothing from the owner!!

    Business Response

    Date: 05/19/2023

    Good afternoon *******, this is ************************* the owner of Day Star Screens responding to complaint ID number ********. In regards to customers complaint our work order states specialty orders take 3 to 5 weeks to process since this complaint was filed I have reached out to the customer and they have agreed to continue with their order. We are installing the screens Friday, May 19 2023 our customer agreed to continuing with this project. Thank you again and please advise to any further information required? 

Day Star Screens LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.