Reviews

This profile includes reviews for Cruise America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cruise America Inc

  11 W Hampton Ave Mesa, AZ 85210-5258

  
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  Cruise America

  707 Jefferson Ave Clovis, CA 93612-2243

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  Cruise America

  8000 Wellingford Drive Manassas, VA 20109

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  Cruise America Inc

  1543 Downtown West Boulevard Knoxville, TN 37919

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  Ruff's RV Center

  140 Blackbrook Rd Painesville, OH 44077

Review Details

• Review fromRob H

  Date: 09/19/2025

  1 star
  We had a very disappointing experience with Cruise America. From the start, staff tried several times to get us to sign the paperwork without properly checking the REMOVEDwhich felt wrong. When we finally received the camper, it was extremely dirty. The floor was sticky and brown, the kitchen drawers left brown residue when touched, and overall the interior was in poor conditionloose drawers, a broken microwave turntable, etc.When we pointed this out, the employee helping us said it was because her colleagues were lazy, but she made no effort to get the REMOVEDcleaned. On top of that, the towels and linens we rented were unacceptable: stained, with yellow marks, burn holes, and even black hairs in the washcloths.We told Cruise America the condition of the REMOVEDand linens was unacceptable, but were simply told that no other REMOVEDs were available since each customer is pre-assigned a specific vehicle. As we had a long drive ahead and needed to reach our destination before dark, we reluctantly took the REMOVEDand ended up buying our own towels and REMOVEDdrop-off at another location, we again shared our experience, but the response was just sorry to hear about that, with no attempt to make things right.The lack of cleanliness, the poor state of the REMOVEDthe condition of the rented linens, and the dismissive customer service made this an awful experience. It was clear that Cruise America staff simply didnt care. I strongly recommend looking elsewhere for REMOVEDrentals.
  

  Cruise America Inc

  Date: 09/22/2025

  We are truly sorry to hear about your disappointing experience. The issues you described, from being asked to sign paperwork before a proper inspection, to receiving an RV that was not cleaned or well maintained, to being provided with unacceptable linens, fall far short of the standards we strive to uphold. It is especially concerning that your concerns were met with dismissive responses rather than genuine efforts to make things right. We understand how frustrating it must have been to start your trip under those conditions, and we regret the inconvenience and lack of care you encountered. Please know that your feedback is very important to us, as it highlights areas where we must improve both our vehicles and our customer service. If you havent already, we encourage you to reach out directly to our REMOVEDat REMOVEDso we can properly review your case and work toward a resolution.

• Review fromShalee H

  Date: 09/03/2025

  1 star
  This company is willing and ready to put your family in dangerous situations. They have openly admitted to not properly preparing their vehicle they rented. Two flat tires, propane leak, generator broken in 114 degree weather, windshield wipers broken…I could go on and on. Don’t risk your family’s safety!
  

  Cruise America Inc

  Date: 09/11/2025

  Hi REMOVED,

  Thank you for sharing your concerns. We are truly sorry to hear about the serious issues you encountered during your rental, and we regret the impact this had on your trip. Safety is a top priority for us, and the experience you described does not reflect the standards we expect for our vehicles or our customers.
  We would like the opportunity to review your rental in detail. Please contact our Customer Relations team at REMOVEDwith your rental information so we can investigate further and address your concerns directly. We appreciate you bringing this to our attention.

• Review fromNex L

  Date: 07/30/2025

  1 star
  The trip started out fine, one day the generator had just stopped working while we were in an area with a heat advisory. Call up service and they tell us theyll send someone out in the morning. Call back in the morning another person tells us they dont do mobile service (youre a mobile company why dont you have people come out to your renters??), they say we have to go to a shop or buy the part and theyll reimburse us. No where sells a shore line that we need and have no choice to go to a shop hours away, were already on a strict schedule so we cant go until a few days later at that point weve been sleeping with no ac and can barely cook half half our food. Told to run the engine so we can use the ac, this makes us burn through gas like hREMOVEDso now were spending a couple extra hundred dollars in gas. During all this we have a disable person in the vehicle who cant be in extreme heat for too long. All of this can be avoided by having mobile assistance. So if youre on the road and you happen to need help, too bad they wont help you and will tell you that you have to go hours off the course of your trip for their faulty vehicle. 1/5 wouldnt rent from them again its not worth the mental and emotional stress it caused.
  

  Cruise America Inc

  Date: 07/31/2025

  Hello,

  We are truly sorry to hear about the difficulties you experienced during your trip. Traveling in extreme heat without a working generator, especially with a disabled passenger, is not the experience we want for our customers. We understand how stressful and uncomfortable this must have been for you and your family. Your feedback about the lack of mobile assistance and the challenges you faced with repairs is very important to us, and we take it seriously. We would like the opportunity to look into this further and see how we can make things right. Please reach out to our Customer Relations team directly at REMOVEDso we can assist you further. Thank you for taking the time to share your experience.
  
  
  

• Review fromMichael D

  Date: 07/24/2025

  1 star
  We headed on the freeway and noticed that both mirrors were shaking so badly I couldnt use the side mirrors for changing lanes, so I pulled over on the side of the freeway. I used a little bit of duct tape to secure both side mirrors. As we started heading up the highway, I started to feel hot air hitting my right foot coming from the engine compartment.I used duct tape and a wet yellow towel to act as a filter to lower the temperature and used a spray bottle to stop my foot from feeling the hot air. Later on as I proceeded up the mountain I heard a grinding noise and the muffler was dragging on the ground during steep climbs so I pulled over and used my strength and a dog leash to tie up the muffler. My family and I were in the middle of nowhere and there were no services available for miles. Also our fuel gauge had been acting strange during the trip. The gauge was getting stuck in the middle. Im a 25 yr helicopter pilot and Im used to equipment failing with no help I didnt want to worry my family nor break our plans with our scheduled vacation. We were high up in the REMOVEDwith very little services. On July 23rd I returned the vehicle to your REMOVEDLocation. I explained all of the mechanical issues to the Cruise American staff and thats when the disrespect started. I received no apology, no accountability, and the manager on duty didnt even come out to talk to REMOVEDexperienced multiple mechanical failures I was able to adapt to and still keep my familys trip on schedule. These family trips only happen once a year. I just want some accountability. I want to understand why my family and I could be sent in an RV with such hazardous defectives.On July 23rd, when I returned the REMOVEDI was offered$139.00 with no apology, and the manager didnt even come out to talk to me. I admit I got mad and stormed out of the building. I just spent 9 days in an RV that I had to fix on the side of the road or freeway.
  

  Cruise America Inc

  Date: 07/25/2025

  Hi REMOVED,

  We sincerely apologize for the mechanical issues and the poor service experience you and your family encountered during your recent rental. We appreciate your detailed account and understand how frustrating and disappointing this must have beenespecially during a long-anticipated family vacation.

  
  We would like to confirm that your claim was officially received by our REMOVEDon July 24, 2025 and is currently in our review queue. We respond to all claims in the order they are received and assure you that our team will conduct a thorough evaluation of the issues you reported, including your experience at the REMOVEDlocation.
  

  We are genuinely sorry that your concerns were not acknowledged properly at the time of return. That is not the level of service we aim to provide. Once your claim reaches a representative, they will reach out directly to discuss this matter.

  
  Thank you for your patience and for giving us the opportunity to address this properly. We are committed to making this right.

• Review fromEmma R

  Date: 06/25/2025

  1 star
  We were having a wonderful trip. Were there several issues with the RV, interior, exterior, and engine? Yes, but we reported them as they came up and were thanked for notifying the service department each time. This all changed when driving on Highway 2 across Northern Montana. If you know anything about northern Montana, you know that the 2 is the only paved highway in the area; all other roads are unpaved. On this particular day, they were repaving both lanes of the 2. We were driving at about 15mph with the other traffic through the unpaved portion of the highway when we lost all braking and power steering capabilities. We pulled off the highway at the first available gas station. We called the Customer hotline and tried reporting what happened. The person we spoke with, Deminquez, we later found out, is in a call center in the Philippines, did not understand that we were not in an accident, but just driving the vehicle and it had malfunctioned. He logged our issue as an accident and told us we were liable for the issue. We then had a tech sent to our location, this SWEET man from REMOVED, told us that the power steering fluid hose had been installed improperly and that it was only a matter of time before this happened. Cut to 24 hours later, and we are still sitting in the same parking lot. We have spoken to no less than 10 different people, only 3 of whom have been helpful. We have been told that we need to get ourselves to Billings (the closest Cruise America location) and that we will have to pay up to $2500 for the issue. We have also been told that we can be towed there free of charge and given a different RV for the rest of our trip. The run around and lack of help over the last day have been infuriating. We have been left stranded in a parking lot, with a completely non-functioning RV, in 85-degree weather, we can't open our windows because it's a gas station, and the air sets off the carbon monoxide detector if we do. Fix this, & do better.

• Review fromjoel d

  Date: 06/17/2025

  1 star
  Horrible experience. The rv we had was not clean, every latch broken in the outside storage. Air conditioner blew cold when it wanted to, refrigerator never got cold. Sewer dump hose was broken and all 4 bolts for the door handle came out so the door wouldnt close. Loose fixtures, kitchen table had trim coming off. Help line wanted is to take the unit in for service on the fridge but our vacation was only 4 days and no close repair facility. Still havent received a call from anyone from the branch or corporate. Was told Id be reimbursed for buying a cooler and ice but havent seen that either. Absolutely horrible experience.
  

  Cruise America Inc

  Date: 06/18/2025

  Hello,

  Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered with your RV rental and the inconvenience it caused during your trip. We want to assure you that your claim was officially created on June 17, 2025, and our team is currently reviewing the details. A member of our Customer Relations team will be reaching out to you as soon as possible to address your concerns and follow up on the reimbursement you were promised. We appreciate your patience and the opportunity to make this right.

  Thanks, 

  REMOVED.

   

• Review fromRoss K

  Date: 06/03/2025

  1 star
  This does not concern my past CA rentals, which include involuntary paid upgrades due to substandard rv's, defective front tire leading to high speed blowout, and missing 2 days of rental time due to Flagstaff pickup location closing at noon, untold and unknown to REMOVEDMay 2025 I self-inspected (and refused) a unit that had a missing piece of grey water plumbing and a nonstop water leak at the kitchen faucet base, even when off. Employee was NOT aware of these issues. My actual rental (REMOVEDmiles) had continuous outside leaks at the dump valves and below fresh water tank, side door latch literally falling out due to loose screws (top deadbolt no longer functioned), failing fresh water pump, instrument panel lights that entirely blinked out at dusk, issues with storage tank capacities and panel readouts, toilet that flung water at your leg with each flush, and no fresh water or toilet paper (either unit) that is supposed to be supplied. I was offered a $53 refund and $100 off a future rental (not making this mistake again).The first unit was grossly defective, and would dump waste water on the ground. CA was negligent in not doing basic inspections, and putting trust into contract stations (a car detailer) that don't care. NEVER AGAIN. I would have gone with REMOVEDbut they are not in the area.
  

  Cruise America Inc

  Date: 06/04/2025

  Thank you for your detailed feedback regarding your recent rental experience with Cruise America. We sincerely regret the dissatisfaction and inconvenience you encountered and appreciate the opportunity to address your concerns. We acknowledge your report of multiple vehicle issues including a defective initial unit, and numerous mechanical and operational problems with the replacement unit. We understand that such conditions are unacceptable and apologize that they negatively impacted your travel plans.
  
  We would like to clarify that our rental agreement, as outlined in the , obligates all renters to contact our 24-hour Travel Assistance team REMOVED) prior to continued use of a vehicle if they encounter mechanical issues or if there is any uncertainty about the safe operation of the unit. Unfortunately, our records indicate that no such call was received from you during this rental, which limited our ability to intervene, offer real-time support, or authorize a service center visit for repairs, or possible unit replacement. Our vehicles undergo routine safety inspections and servicing prior to every rental. However, we understand that in this instance, both the condition of the initially rejected unit and the subsequent vehicle fell short of our quality standards. We apologize if any oversight occurred at the contract location. Please be assured we are addressing this matter internally with the relevant station to reinforce compliance with pre-rental inspection protocols.
  
  With regard to compensation,we understand you were offered a partial refund of $53 and a $100 discount toward a future rental. While this is aligned with our policy regarding documented service failures, we are always willing to review such offers on a case-by-case basis. Your comments will be considered for any further goodwill gesture deemed appropriate.
  

• Review fromKenneth S

  Date: 05/28/2025

  1 star
  rented a unit 5/9 25 to 5/23/25 from REMOVEDlocation. Water heater never worked called help center with no assistance and lied to about repair. Ants found under mattress first night. Unit in poor condition flooring peeling up by stairs, floor sagging in kitchen. No back up camera as listed in brochure, unit far from new, 6+ years old with REMOVEDmiles on it. Attemted to call company to lodge complaint, was told that they do not take complaints on phone, told that I have to email them but do not expect reply as they generally do not reply! Asked for email address x2 with being disconected x2 by staff. REMOVEDcompany!!
  

  Cruise America Inc

  Date: 05/29/2025

  Hello REMOVED,

  Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your rental from our REMOVEDlocation between May 9 and May 23, 2025. Your feedback is extremely important to us, and we are genuinely sorry that your trip did not meet expectations. We regret that the water heater did not function properly and that our roadside assistance team was unable to resolve the issue to your satisfaction. That is not the standard of service we aim to provide. Additionally, discovering ants in the sleeping area and encountering concerns with the condition of the vehicle, such as flooring issues, a sagging kitchen floor, and a missing backup camera, is unacceptable, and we understand your frustration. We also want to sincerely apologize for the difficulties you faced when trying to contact us regarding these matters. Being disconnected and not receiving proper guidance when you're attempting to voice a concern is frustrating, and we are taking steps internally to address these communication gaps. We take all feedback seriously and use it to improve our service and maintenance processes. If you havent already, we strongly encourage you to reach out to us via email at REMOVEDwith your rental agreement number. While its disheartening to hear you were told not to expect a reply, please be assured that we are committed to reviewing and responding to every customer concern we receive. Thank you again for your feedback. We hope to have the opportunity to restore your trust in Cruise America.

  Thank you,

  REMOVED.

• Review fromRyen E

  Date: 02/25/2025

  1 star
  My vehicle may have been ruined here, it went to a pick and pull instead of back in my garage. After not speaking to me for over a week and the whole process taking months longer than it was supposed to, I wound up with a compromised engine. Mechanic REMOVEDclaimed the error that compromised the engine block was there when he found it but theres no way for me to know that and the communication was god awful. Btw Im a woman so that also doesnt bode well. I wept at loosing my first car, do not bring your car here especially the ladies.
  

  Cruise America Inc

  Date: 02/26/2025

  Hi REMOVED,

  Thank you for taking the time to leave a review. However, it looks like your review may have been intended for a different business, as Cruise America does not service personal vehicles. Its possible that you interacted with a partner location that rents out our RVs, but we do not manage their business operations or services.

  We appreciate your understanding, and if you ever need assistance with an RV rental, wed be happy to help. Have a great day!

• Review fromKristi W

  Date: 01/09/2025

  1 star
  DO NOT RENT FROM CRUISE AMERICA!! I rented an REMOVEDto travel from REMOVEDto REMOVED. When I picked up the REMOVEDthe tire light was on. I was told it was a faulty sensor. Then 1/4 of the way into my trip the tire was in fact loosing air. We filled it several times. Upon arriving in REMOVEDwe found the shower valve was broken, flooding the interior of the REMOVEDand the clean water holding tank had a crack and slow leak making it impossible to use the bathroom or sinks. We called to ask for a remedy. New REMOVEDor repair and they jerked us around for 3 days before telling us on Christmas Eve that they wanted us to drive 4 hours each way to a shop and wait for repairs. Absolutely unacceptable. When we requested to be compensated for the issues they told us they could only give us a $95 credit and a $75 gift card for our next rental........there will never ever be another rental. Unfortunately we had to get our attorney involved.
  

  Cruise America Inc

  Date: 01/13/2025

  We are truly sorry to hear about the challenges you faced during your trip and understand your frustration with the situation. It's disappointing to hear about the tire issue, the shower valve, and the water tank leak, and we sincerely apologize for the inconvenience this caused. We always strive to provide our customers with a high-quality experience, and its clear that we fell short in your case. We regret that we were unable to resolve the matter to your satisfaction and understand why youre upset. Please know that we take all feedback seriously,and we will continue to work on improving our processes to prevent situations like this in the future. We understand that this experience has been extremely frustrating, and we genuinely regret that it led to the need for legal involvement. If there's anything further, we can do to address your concerns, please dont hesitate to reach out.