Business ProfileforReal Property Management of East Valley

I am a tenant at ****************************************************************** since 02/01/22. A property managed by Real Property Management. On 12/31/22 I logged into my tenant portal, submitted my rent payment, received my confimation ********** account ledger showed zero balance. On 01/05/23 I noticed my bank statement showed the money had not yet pulled from my account. I logged back into the tenant portal & my account ledger now showed rent as NSF & had an additional $375 in fees attached. I immediately contacted my **************** the mistake. My issue with Real Property Mngmt. is that I was never contacted & made aware that my payment didnt go thru? Instead they let my account rack up outrages fees. They removed my ability to submit the payment online & theyre office remained closed from ********************** charges mounted daily. When the office finally opened on 01/09/23, I made the 45min drive to theyre office & when I asked why I had not been contacted regarding the failed payment, I was told by the accounting department manager that she is the only person working in accounts & doesnt have the staff to contact tenants. Not a phone call. Not an email. Nothing. Needless to say I was left no choice but to pay what they care charging or move so I paid it. I have no problem paying an NSF charge but the late fees are simply not fair when your not made aware there is a problem & most definitely should not be allowed to continue to accrue on days the office is closed, no one is made available for the purpose of taking **************** are no other options for making payments.