Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** failed to pay our insurance for 5 months. Our HOA fee was $300/month Our current HOA fee is $477/month Since GUD neglected to pay our insurance for those 5 months, no insurance company would take us. Our property insurance went from $6500 a year to $25000

  Business Response

  Date: 08/04/2025

  Thank you, *******, for reaching out and expressing your concerns. We do not agree with the board's assessment of the circumstances regarding its insurance coverage. While we empathize with your frustrations, we recommend reviewing these concerns with your insurance broker at the time of coverage for best results. We wish the best for your community!

• Initial Complaint

  Date:06/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When *** took over after the corrupt company we had, we (homeowners) received condescending emails from property manager ******* in which he treated us more as children than as being in service to us. Over time, the emails lightened some, but did not exhibit the level of professionalism that is to be expected of someone in his role. After some time, we learned one of GUDs employees, *********************, had been the active HOA president ************ The lack of communication and transparency has only further fostered a relationship of contention between GUD and community members. ***************************, Owner and President of GUD met with me for an hour, listened to my personal experience and interactions with *******, however, that meeting, which took place 6 months ago has remained unfruitful. In emails leading up to the meeting, ******** exhibited gaslighting behaviors in which much blame was placed on the **** Many of the solutions I offered included how to build a relationship with our community. Also during the meeting he stated communication was their focus for this year and yet nothing has changed. Employees are a direct reflection of its leadership and as we continue to experience problems, it is clear *************************** is unfit to lead a major property management company.In the past two months, ********************* has left as president and ******* has been removed as our community manager. We hope our next manager, ****, will work with us to make living in our community better, however, after two years of GUD, low morale with homeowners may indicate we need to end our relationship with *** and hire a company with a long-standing reputation of excellence. While we are not at the point of taking legal action against GUD, we are investigating what actions we can take at the city and state level to resolve the numerous discrepancies we have experienced.

  Business Response

  Date: 06/04/2024

  Thank you, *****, for your review. We have worked hard to educate you on how an association works, and the responsibilities of the management company. Unfortunately, the extensive opportunities we have provided have remained unfruitful. We also hope that a new manager may find a way to teach in a manner that will help guide a better understanding of our role within your community.

  Customer Answer

  Date: 06/04/2024

  ******************************* response is copied and pasted from the ****** Review I posted and contains verbiage from my original complaint. It does not entail how *** is going to work with our community to resolve the numerous issues resulting in lack of oversight of many projects and contains discrepancies based on our meeting. We had 1 one-hour meeting in January that served as no more than lip service.

  Specifically, "We have worked hard to educate you on how an association works, and the responsibilities of the management company." In our meeting, I suggested to ***** he create education and communication for homeowners in addition to taking a more active role in building a relationship with our community. He stated communication is GUD's priority in 2024, yet six months later, nothing has materialized.

  "...the extensive opportunities we have provided have remained unfruitful." A 1 one-hour meeting does not constitute as extensive. This statement is a blatant lie and an attempt to deter readers from the truth and try to absolve GUD of any wrong doing; I presented the problems and solutions during the meeting, which were not acted upon by ***** nor our community manager *******.

  Unfortunately, I do not believe we will be able to reach resolution through this means and I will continue to escalate our community- as well as others- GUD manages to the city/ies and state level. If anything, my complaint added to the long list of others serves as a repository of evidence to present to the state if our HOA board chooses to.

  Business Response

  Date: 06/05/2024

  Ms. ******** comments are not accurate, as we have a significant amount of emails and phone calls with her wherein our team members attempted to assist her with her concerns. The issue at hand is that her major concern is something that we as a management company provided to the board of directors, who did not see the issue in the same way she did. Because of this, she believes that we as the management company are to blame. 
  

  We are preparing to unveil homeowner training sessions as a company, something that has not yet been made public. These trainings would allow us more time with homeowners like ****************** that simply dont grasp the involvement of a management company within an association, and what we can and cannot do. We also plan to address how a board of directors operates, and its responsibilities.

  We will continue to provide exemplary customer service to our clientele, even if they attempt to disparage our name within platforms like the BBB. Most reviews are misguided, as is this one.

  Customer Answer

  Date: 06/06/2024

  Do not be fooled; communication issues and their resolution is the responsibility of GUD. Read through the complaints; it is not only our community that has been affected by GUD's substandard practices.

• Initial Complaint

  Date:05/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has charged me ****** in fees, for fines they say occurred on my property. I wrote to them and explained the situation and how i was not aware of the fees, after a few weeks they removed $200 but I still show $100 on my account which i disagree to pay per I gave explanation of what ocurred and i was unaware of the fees, per previous company of HOA switched to GUD and i did not receive GUD mail . i paid my monthly dues and am current but refuse to pay these fines. I would like for them to remove these fees. they told me they just could not waive all without a real reason.

  Business Response

  Date: 05/23/2024

  Thank you for reaching out. Late fees, violation fines, and other association related costs are added to an account if a violation of the associations governing documents occurs or if an assessment is paid after the late date, per the associations governing documents. We as the management company for your community are hired to assist the board of directors in the operations of the community. Ultimately, the board of directors would make the decision to waive the remaining fees on your account. That is not within our purview, so we suggest that you request to meet before the board of directors for your community to request a formal appeal. We are more than happy to assist you in this endeavor.

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Mar 29, 2024, I notified *********************** at GUD Community management, via telephone call and email about multiple community violations at the ********* I Subdivision. One specific violation is an unattended refrigerator located beside a common pathway, outside one of the residences (******* Revised Statute 36-1651, specifically states that it is a Class III Misdemeanor for anyone to abandon, discard, store or keep {a refrigerator} in any place accessible to children. Accordingly, the statute applies to managers as well. Since the aforementioned date, I have called, emailed and texted **** multiple times, but the issue has yet to be resolved or addressed. On April 16, 2024, I emailed ***************************, the listed Statutory Agent at GUD Community management regarding the same violation, but failed to receive any response.

  Business Response

  Date: 04/18/2024

  Thank you for reaching out, *******, and letting us know of your concerns. It sounds like there may have been an old email being used to contact me, which I sincerely apologize for that confusion. You can always reach me at ******************** We are getting that refrigerator removed today, and have made contact with you to address your concerns. If there is anything else we can do, please don't hesitate to reach out.

  Customer Answer

  Date: 04/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE PAID MY ASSESSMENT EVERY MONTH. AND AND HAS TAKEN MORE THAN 3 WEEKS TO CASH. THIS MONTH I GOT A LETTER SAYING BOTH LAST MONTH AND THIS MONTHS PAYMENTS WERE DUE. PLUS THE COPY OF THE CHECK WAS IN THERE. SAYING THE NAME AND THE ADDRESS DIDNT SYNC WITH THIS NEW COMPANYS SYSTEM. MY DAUGHTER HAS SPOKEN TO SOMEONE NAMED DERON *************)SEVERAL TIMES TO GET THE ACCOUNT SET UP. AND LEFT SEVERAL MESSAGES FOR SOMEONE NAMED ********. WHICH SHE HAS NOT RETURNED ANY CALLS. MY ADDRESS IS ********************************************************************************************** . SHE INCLOSED THE INVOICE AND MY NAME IS FIRST ON THE CHECK. WITH BOTH PHONE NUMBERS. MY DAUGHTER HAS SET UP PAYMENT DIRECT FROM OUR BANK. HOPEFULY THIS DOES NOT HAPPEN AGAIN !!

  Business Response

  Date: 02/28/2024

  Good afternoon, and thank you for reaching out to address your concern with your payment. We will have a representative from our team reach out to you to address this concern by phone, but we did want to address the written concern as well. When using your bank's bill pay, oftentimes the check can take more than two weeks to be received and added to your ledger. If you are using your bank's bill pay system, we typically recommend paying ***** days prior to your expected due date. If you are using an ACH payment portal we provide, we are able to process your payment quickly (within 2 business days).

   

  Either way, we apologize for the frustration this has caused you, and we look forward to assisting you in getting your payments set up in such a way as to avoid this issue moving forward.

• Initial Complaint

  Date:02/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is contracted to maintain HoHokam hills community. They are not doing it we have weeds in all common areas cracks in walls streets with pot holes. The property manager ******* has said he will kick my a** called me a p**** all on police body cam. When calling to address issues My wife and I both are told contact there attorney. There is no case in court to talk to a attorney about. I have hand delivered pictures of weeds walls earth eroding showing pipes exposed. Only to be told go f*** myself. Now *** has sent a email to my wife since i am not on the title yet if i have authorization to handle all HOA and GUD issues witch she said yes. Yet they still will not talk to her or myself. This company and its employees have threatened harm to me in the way of saying ( I WILL KICK YOUR ASS) I pay this company ***** a month to maintain this community and have a contract with them to do so and they are not doing it! When asking about charges to my property they will give no explanation of fines and or fees.

  Business Response

  Date: 02/27/2024

  Thank you, ****, for submitting your concerns. After a 40 minute conversation with you over the phone today, I had assumed the situation had been professionally handled. As mentioned previously, your concerns with the association are with the board of directors, not with the management company. You will need to speak with them regarding the current state of the common areas and their plans to address them.

  We will address any inappropriate actions from our staff internally, should there be any actionable steps required. 

• Initial Complaint

  Date:12/18/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This property management company has employed a person who has a personal conflict with me. The employee has deliberately excluded my name from a ballot for our *** board. I have been a member for over 10 years now. ********************* has been extremely rude over the past few years; she has personally fined me for is***s with other tenants in the past and has verbally abused me when I try to question the is***s. Now, she is blocking my ability to serve on the *** board by removing my request. SHE has been mismanaging this property for years. Any time I have to contact this company to question the fee they force me to pay, I get threatened that they will *** me and that I am not allowed to inquire about the discrepancies in the past.

  Business Response

  Date: 12/26/2023

  Thank you, ***, for reaching out to express your concerns. **** did reach out to you after this review was submitted, clarifying the error and that GUD Community Management would be resending the corrected ballot with your name included. After this, and a discussion with you personally, you said that you appreciated the response and that you would be removing the BBB review. We greatly appreciate your willingness to work with us, and we are so glad that we were able to come to a reasonable resolution to all parties involved.

  Customer Answer

  Date: 12/30/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.

  The company has reached out to acknowledge the issue and determined it to be a human error. That was the basis of the initial complaint. This matter is time-sensitive, and the new ballots have already been sent out with the correction.

  I will wait for the business to perform these actions and, if it does, and if elections were not affected by these actions. Meaning that everyone had a chance to vote, I will consider this complaint resolved. Middle January.
  
  Regards,
  
  *******************