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Business Profile

Property Management

Diamond Asset Management and Realty, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My lease started mid August 2021 and owned by Interurban, called Wilshire apts. Diamond Asset Management purchased the apartment complex and renamed it Residence at Deer Park. I was told I had to move out by the last day of July 2022. I asked since the 31st landed on a Sunday, if I would have to move out on Saturday the 30th. I was told yes. I also asked if the leasing office would be open on Saturday so that I can return the keys and they could do a walkthrough. I cleaned everything cleaner then when I received it and now they are charging me for having it dirty. I did not leave the apt as dirty as they showed me the pictures. Thats another thing, I was never even given proof nor the final bill until 10/21/22 after multiple attempts of speaking to a manager and requesting proof. I started my road trip to Virginia and couldnt wait for them to show up on Monday August 1st. Someone else made that mess maybe someone who inspected it because that place was cleaner than those pictures. Another complaint when they took of and labeled all the new parking spots as reserved, I went in showing my proof of disability and handicap placard and mentioned there were no longer any handicap spots on the other side of the complex and they said they are not required to install more than 4 spaces. That is untrue because the law said to count the number of apts and that shows they should have at least 8 handicap spots. I mentioned they are not ADA ********* and I would be submitting a complaint and then more handicap spots appeared a few weeks later. This is turning into a she-said, she-said type of scenario. I dont mind paying the oven cleaning fee because that is hard to dispute. Although the picture of the oven, I did not leave it dirty like that. The picture of the bath tub, the way the tub is shaped and falling apart is also not my fault so I shouldnt be charged for that. No one used the toilet because the apt was empty and I did my own walkthrough and everything was clean.

    Business Response

    Date: 10/25/2022

    Diamond Asset Management has never had any involvement with this property.

    Customer Answer

    Date: 10/25/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    If this company is not the correct intended company then I apologize for the confusion. 


    Regards,

    *******************************

     


  • Initial Complaint

    Date:10/03/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    H3731**34**30363738H **************************************************************** ************ has been adding attorney fees to my account when they should not be. I was at a zero balance on 9/16. Today, they are claiming I owe over $1400. They didn&#**;t tell me any additional fees would be added to my account.

    Business Response

    Date: 10/16/2022

    **************** states that Diamond Asset Management is adding attorneys fees to her account when we should not. **************** is a resident of *********************** Apartments, legal fees were added to her account in the exact same amount we were charged by Attorney fees from ***************************** of ******. She did not pay rent on time, was sent to the attorneys office for unpaid rent, we received a judgment for the balance due including legal fees and the property charged her legal fees. She was past due in rent from August 2022 and Sept 2022.



    ***************************
    Designated Broker
    Diamond Asset Management & Realty

Diamond Asset Management and Realty, LLC is NOT a BBB Accredited Business.

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