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Business Profile

Painting Contractors

Citrine Residential And Commercial Painting LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/12/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NO RESPONSE NOW SINCE 8/24/2022 From: ******************************* <****************> Sent: Wednesday, August 24, 2022 10:35 AM To: *********************** <*****************************************>Cc: ***************************** <*****************************************>Subject: Re: ************************************************************************. OFFICIAL LETTER Hello ****,I am still in the review process for the loan from SBA, I have been informed they are a little behind at the moment. I can send you their message to me to you if youd like. I am still heavily playing catch up but I will get you an estimated time for the refund or what the plan is hopefully I will know more by Friday. Once I do I promise to get back to you. Thank you. From: ******************************* <****************> Sent: Tuesday, August 16, 2022 3:13 PM To: *********************** <*****************************************>Subject: Re: ************************************************************************. I do appreciate that option. At the moment I am trying to obtain a loan through SBA and they are a little slower with processing vs another type of loan. If you can imagine there is a lot I had/have to still clean up since my time away from the business, I'm basically playing catch up at the moment From: ******************************* <****************> Sent: Tuesday, August 16, 2022 2:44 PM To: *********************** <*****************************************>Subject: Re: ************************************************************************. OFFICIAL LETTER Hello, I will be needing to refund that as well I suppose. I cant get the crew out there. Thank you. On Aug 15, 2022, at 9:29 PM, *********************** <*****************************************> wrote: I did not get a response on the below email, my contractor will be here Wednesday and is charging the additional ******* to remove the tile that you agreed should not have been laid in the first place, I understand you are trying to get your finances together to refund us, but I need you to respond if your employees from Citrine Painting will be removing the tile to save you the additional fee of $******* thank you please advise.

    Business Response

    Date: 09/12/2022

    I have already responded via email. The demands will not be met by customers demands, further action is now and will be taking place. 

     

    Thank you 

    Customer Answer

    Date: 09/12/2022

    This is not an answer, her license does not even cover this company doing floors and we have been waiting to get our money back for well over a month now.   We sent you $5200.00 so far and the baseboards had to be replaced again by another contractor, the door frames do not even match flush, there are sanded marks on them and they do not look good either.  I am not sure why I am expected to wait on you when you took plenty of money from me.  You started ignoring our calls, emails and text for almost 2 weeks now, how did you expect us to react?   I am more than willing to let you be on a payment plan or something, but just to ignore us and not respond is un-acceptable.  This is not professional and needs to be corrected in a timely manner, it is not our fault that you are having issues with finances or behind, we are out a lot of money.   

     

     

     

    You did take money from me, $5200.00, this is not a threat. We did not want to go this route either, but when you ignore us for 2 werks what do you expect us to do?  If you intent to make payments or need time all you need to do is communicate this to us and not just ghost us.  How do you want to proceed?



    ***********************;
    Nova Home Loans 
    ************

Citrine Residential And Commercial Painting LLC is NOT a BBB Accredited Business.

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