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Business Profile

New Car Dealers

AutoNation Chevrolet Superstition Springs

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited AutoNation Chevrolet Mesa on June 18, 2025, and worked with a salesperson named *******. During the visit, ******* was rude and unprofessional. After we were unable to reach an agreement on financing terms (APR), I purchased a vehicle from another dealership the following day, on June 19.On the morning of June 20, I posted an honest review of my experience. Approximately two hours after my review was published, I began receiving an unusual volume of text message subscriptions including from multiple other dealerships across ******* and even from the adult company **************. These were unsolicited and used the phone number I provided only to AutoNation Chevrolet Mesa.The timing and content of these messages strongly suggest that my personal information was submitted without my consent, and in retaliation for my review. I consider this a serious misuse of personal data and an act of harassment.

  • Initial Complaint

    Date:04/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I first brought my car (2020 ***** Equinox) to AutoNation ********** (Mesa from this point forward) around January 27, 2025 for suspension noises in the front of my 2020 ***** Equinox. They said it was a failed stabilizer bar. They replaced the stabilizer bar and charged me my $100 deductible per my VPP warranty purchased with the vehicle. I got my car back on February 12. On February 24, I brought the car back to **** for the same noises still coming from the front end. They said the struts, strut mounts and the front left conrol arm were bad. Warranty covered everything except the strut mounts. I paid out of pocket for the strut mounts (the money was refunded at a later time. **** did NOT charge me another $100 deductible. On March 10 I picked my car up and, before even exiting the parking lot, brought the car back to the service department for the same issue. At one point, I was even told that a GM engineer was coming to help them diagnose my vehicle. On March 17, I received a phone call from the service Manager (****) stating that they "couldn't figure this one out" and were "throwing in the towel on this one". On March 19, I had to return to **** because both struts that had just been replaced were defective. i got the vehicle back with no charge to me. While waiting for the car to be done, I spoke with the *** Service Manager (****) and the Service Driector (*****). They all told me that "it's not often when they can't fix something and that this is an issue that would have to wait until it gets worse before it can be diagnosed". This, to me, was highly unprofessional and could be putting my life, and the lives of others in danger, because the problem still exists with my vehicle. I had to miss over 15 hours of work due to going back and forth to get my car or swap out loaner vehicles that weren't working properly or were inadequate (an EV with no charger). Nothing was offered other than a hand shake and a good luck.

  • Initial Complaint

    Date:08/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took vehicle in for service was informed that lug not was seized and needed replaced not signs of replacement (no new nut) any tire. Oil change was done and leaking oil in driveway of house causing damage and release of hazardous materials via engine oil. Cannot confirm is rear differential service was done do to lack of repair seen visually. Company says they did but visual proof shows other wise.

    Business Response

    Date: 08/08/2024

    Thank you for bringing this concern to our attention. The management team refunded the customer for the service cost and advised them that the oil drip was residual oil from the oil shield. It was also clarified that the lug nut was replaced but the customer was not charged for it. 

    Thank you. 

  • Initial Complaint

    Date:04/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two cars from this dealership, and the sales experience was satisfactory. However, dealing with the service department has been a challenging experience. Reaching someone for service inquiries is difficult, as the main number routes to an out-of-state office and calls often go unanswered. It's taken me two weeks just to speak with a service representative about a simple part question. The dealership should reconsider and improve its communication process in the service department. Hopefully by leaving this complaint, I can get someone to just call me back and tell me when my part will be in.

    Business Response

    Date: 04/29/2024

    Thank you for bringing this concern to our attention. The customer is now in direct contact with the management team and has an appointment for May 6th to have the proper part installed. 

    Thank you. 

    Customer Answer

    Date: 05/01/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

  • Initial Complaint

    Date:05/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    took my 2022 Silverado ****hd in to have warranty work done. they said parts would come in around a week. I have been patient with them. gave them at least 2 months. waiting for a call, saying the parts are in. the problem is, I've called Brooklyn my service advisor 6 times. no response after leaving voicemails. called ***** the service manager twice. left voicemail. haven't heard anything. for the amount of money, I've spent on my truck, it should not have these issues. at least answer my calls and tell me the status of the parts. this is very poor customer service, from a large company. do they think this will get me to buy another truck from this dealership?!!

    Business Response

    Date: 05/04/2023

    Thank you for bringing this concern to our attention. We have been in contact with the customer, ****************, and he will be visiting the dealership on Thursday, May 11th, for ** to complete the repair. The repairs will be covered under warranty and transportation will be provided for him at no cost while his car is in service. Thank you.

  • Initial Complaint

    Date:04/03/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ************************* and I purchased a 14 Passat in full on 12/12/22 via cashiers check (stock #EC080093). I have still not received the plates/registration and title. The dealership has provided two temporary plates so far with the most recent expiring 3/29/23.I need your assistance with getting this resolved. My concern is that Im driving a vehicle that I dont technically own but paid $15,468.37 for. I am concerned about the validity of the title and if the dealership was legally able to sell me this vehicle.

    Business Response

    Date: 04/11/2023

    Thank you for bringing this concern to our attention. 

    We have been in direct contact with the customer and were able to obtain an extension for a temporary registration while we address this title concern. 

    The customer has the General Manager's direct contact information if they have any further questions or concerns.

    Thank you,

  • Initial Complaint

    Date:10/31/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Autonation Chevrolet Mesa presented a repair bid to replace a motor in a 2020 Chevrolet Trail Boss LT where the engine had flooded. This truck was also purchased new at this dealership. My insurance company (AAA) accepted Autonation's $11***** as this dealership is in their "repair network" and the replacement motor was a brand new GM **************** OEM replacement motor (5.3L V8).The motor was installed and since that install, the truck has been brought back to the dealer on SIX occasions to address a motor hesitation problem in low RPM. The truck has been in Autonation's possession for 90 days and counting across these six visits. They continue to return the vehicle to me and it still exhibits the same hesitation symptoms. I'm guessing they hope I won't notice - ? During these SIX visits, the truck has been damaged while in their possession on the lot TWICE!! Once was during the motor install where the front right fender was damaged and I found it while inspecting it during pick-up. The second lot damage occurred when they closed a gate on the front bumper causing over $1,200 in damage. Autonation has covered the damage repairs themselves and covered my rental car while my truck's been in the shop, but I'm now waiting on the truck for 90 days to be repaired as it obviously has a bad motor from GM. I come to find out, that since they lack the equipment and/or expertise to directly address the issue to the motor, they won't take the replacement motor out and put a new one in as they risk not being reimbursed for the motor by GM. Meanwhile, the truck sits and sits on their lot with no solution in sight.I'm stuck in this no-man's land between Autonation and GM. I'm filing this complaint with Autonation as the dealership leadership has never called me or offered any options to address the problem.Simply horrible business management and customer service, not to mention the lack of standing behind their work and their parts.

    Business Response

    Date: 11/07/2022

    Thank you for bringing this concern to our attention.

    The case is still under review. We will provide a response within ***** business hours.

    Thank you

  • Initial Complaint

    Date:08/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2017 ***** volt from autonation and it currently has ****** miles on it. It has been in their shop 4 or 5 times this year. The first time it was broken down for about 2 months. The next 3 or 4 times have all been for the same 3 OBD codes. Each time the car breaks down I have to wait for days to a week to even get them to take my car. After which I have to wait for them to diagnose it and then they will offer me a rental from ****** In the mean time I have been without a car for a week or so. Each time it has been in for this same issue they have to order parts and they always says 5 to 7 business days. One time it took them 14 business days to get the parts. I suspect they didn't order all of the correct parts. This time its been 7 more business days and they still do not have the parts. In the mean time I am driving a rental car that literally smells like **** and cigarettes.I want to point out that this car has been in their shop three times for the same issue and they still haven't fixed it. They seem to be just guessing at what the fix is. This is a massive inconvenience. I bought a volt because I don't want to buy gas, I have been without my volt this year nearly as much as I have had it because this shop is so poor.

    Business Response

    Date: 09/01/2022

    Thank you for bringing this concern to our attention.

    The customer's vehicle has been with us 4 times this year. It has been a different failure each time. All repairs have either been covered under warranty or by the dealership- no out of pocket costs incurred.

    We have consulted with GM technical assistance and followed their specified procedures every time the vehicle has come in.

    We have, in fact, gone above and beyond and paid for the customer to have a rental vehicle at our expense.

    The vehicle needs a oil pan repair. We will offer some assistance for the repair. 

     

    Thank you


    Customer Answer

    Date: 09/04/2022

    THis is not accurate it has been the same issue the last 3 times. They did help me with the oil pan (I think) but im not even sure about that because their tech didn't reset the oil gauge. 

    On top of that I received my car back on Friday and after one time driving it home, it is now broken down again with the same 3 codes that I have had the last 3 times. I don't even know what to do at this point, 

    Business Response

    Date: 09/06/2022

    We completed the repair of the oil pan. The customer paid $200 for a $550 repair. 

    The vehicle has another drivability issue, we will inspect and review with customer once he brings the car back.

    Thank you.

    Customer Answer

    Date: 09/09/2022

    **** there is absolutely no way I will drop this complaint at this point. You released my car on Friday and it was broken down again on Sunday. I dropped the car off with you on Tuesday and as of this Friday you don't even know what is wrong with it. In the meantime I don't have my car ... again... 

    How in the word can you have the car for 4 days and have NO IDEA what is wrong with it? What have you done so far to troubleshoot farther? What do I have to do to get my car that is under warranty fixed? 

     

  • Initial Complaint

    Date:08/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December 2021, my husband bought a 2016 ***** Colorado from ******************. However, the truck needed repairs prior to release. ***** sent it to AutoNation for the repairs. They kept the truck for 4 months, with excuse after excuse for the delay. Six months after receiving the truck, it broke down 3 hours away from home, costing $800 to tow. When AutoNation was called, they admitted it was their fault and wanted us to pay for ANOTHER tow to their facility. The truck was examined by an independent garage and it was found that a wire had not been attached correctly, pulled a pin, and fried the alternator, at an estimated cost of $1200 to repair. During another call to AutoNation, the guy on the phone stated, "get it towed out here and I WILL DETERMINE IF IT'S OUR FAULT!" They also refused to give us copies of the maintainence records detailing the repairs they allegedly performed. We are never dealing with them again! I have reported ****************** and AutoNation both to Better Business Bureau, Yelp, and 2 television consumer report stations.

    Business Response

    Date: 08/22/2022

    Thank you for bringing this concern to our attention.

    To better assist the customer, can we have the *** of the vehicle being referenced in this complaint and the name of the customer who took this vehicle to service, as we have no records of a ***************************?

    Thank you

    Customer Answer

    Date: 08/22/2022

    The name on the truck is *************************. VIN number is *****************

    ****** is my husband. I filed the complaint due to ****** being unable to achieve a resolution.

    ***************************
    *************

    Business Response

    Date: 08/22/2022

    Thank you for the clarification.

    Our Service Director **** has communication with the customer and the vehicle is currently at ************************ in ***************.

    We left a message with the Service Manager, as he is out of office today, to get an assessment of the situation

    We will reach out again tomorrow 

    Thank you

     

AutoNation Chevrolet Superstition Springs is NOT a BBB Accredited Business.

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