Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the day of the move, I met **** and his crew. I specifically pointed out a large decorative piece, approximately 5x8 feet, for which I had prepared cardboard for protection. However, **** deemed the cardboard unnecessary and proceeded to load the item onto the truck without proper wrapping. He assured me that there would be no damage. Unfortunately, it soon became apparent that many items were inadequately wrapped. Additionally, they failed to disassemble larger pieces, resulting in broken or loose components, and there was noticeable damage to walls along with items left behind. Upon arrival at my new home, I encountered further issues. One truck was delayed by half a day. **** was the first to arrive. I requested protection for the front door threshold from the hand cart wheels, but **** dismissed this need. Interestingly, his 14-year-old nephew, whom he had brought along to assist, showed more professionalism by wanting to follow my request. **** and his nephew left shortly after the second ****** arrived, despite there being another full truck that still needed unloading. Several items, some of which were discovered later, sustained damage during the move. Following the move, I reached out to ********* to inquire about submitting a claim for damages. However, she preferred to settle the matter directly to avoid claims on their record. They offered to replace damaged items and repair the decorative piece. It became increasingly clear that little to no effort was made to facilitate the necessary repairs. At no point during our post-move communication did they propose a settlement amount. After continuous correspondence, it appears they have no intention of taking accountability for their actions or compensating me for the damages. I have not received any response regarding when I can expect a check, and it seems I am being ignored.

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requesting compensation and/or repairs for items damaged (unique/rare decorative piece, table, platform bed, floor lamp, ironing board, unique area rug, shelf) during cross country move 7/7-11/24. I've been in communication with Happy Homes Moving and provided them with pictures of all the damaged items.After the move, I contacted ********* ****** (Administration), the mother of the owner, **** *****, to inquire about submitting a claim for damages. However, she preferred to settle the matter directly to avoid claims on their record. They offered to replace damaged items and repair the decorative piece. Despite months of back and forth and repeated inquiries about the status of a unique/rare **** rug, ripped at the seam, and the large approx 5x8' rare/unique decorative piece, ********* claimed the rug was easy to fix (but no repairs were made), and the printer couldn't replicate the decorative paper. When I asked multiple times for the printers contact information, ********* consistently avoided answering. It became clear that little or no effort was made to facilitate the repairs. I requested cost estimates multiple times for replacing the damaged items and links to comparable products, but received nothing. ********* asked for my settlement amount, I provided it, but she hasnt responded in nearly 2 weeks to my last email asking how they want to proceed or if they wanted to counteroffer, and Ive received no reply from **** either. At no point during the post-move communication did they propose a settlement amount.