Customer ReviewsforTwo Men And A Truck

I needed to move 1 family heirloom & felt from prior experience I would call this company.I was greeted nicely by the office lady. She was, what I thought at the time, super confident the company could assist w/special items. I explained what this item was, &what needed to be done. I explained I had special requests w/this item, the office confidently agreed the job was not a big task. Special request item: antique Grandfather clock. 6ft tall, wooden clock, handmade in a foreign country. Office explained how well they could take care of it. I informed her, it will require bubble wrap,moving,blankets, boxes/tape/plastic wrap. This clock was located at my grandfathers house (there was a Grandmother clock that was packed up by the owners moving company.) It was so well wrapped secured I used it as an example for the men to refer how to properly secure the Clock. The men showed up with plastic wrap/moving blankets.They informed me the office didnt put ANY special instructions down, they were just given the call. Home owner had spare boxes i used I cut them up to fit front piece of glass I held the cardboard up, the men wrapped it. I continued to put cardboard around the edges& the men continued to wrap w/plastic, we worked together. Men said the office hardly ever communicates a request, they often times have the customer upset with them. Was not informed of ****** traveling fee.I paid my balance, men said the office leaves out details to gain business, leaving the customer no choice but to pay. I walked the team through every step.They had someone deliver bubble wrap. I was told I'm not the only customer they go through this w/. For ******** had to do half of the work, hold their hand & tell them what to do. For a 12 minute drive? My family was there to see this, they were all scrambling to help find supplies in the house. I was so ashamed of how the service went, seeing that they were in tears over this family heirloom as the team worked through this & drove away.

What a horrible experience with two men and a truck. I was told when someone came into my house for a quote the said 3-4 hours, two pods, regular pads, tie downs and would pack kitchen. When the guys got here today the said 8 to 9 hours, 3 pods, no tie downs and no pads. The finally gave me paper pads all all my furniture is ************* very expensive items. I also had to call for an extra pod. And Im packing. I keep getting pushed around and from 8am still 1149am no one has called to resolve this matter. Im so disappointed and will send this everywhere.