Reviews

This profile includes reviews for Bridgecrest's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bridgecrest has 4 locations, listed below.

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  Bridgecrest

  1720 W Rio Salado Pkwy Tempe, AZ 85281

  
• 

  Bridgecrest

  7300 E Hampton Ave Ste 100 Mesa, AZ 85209-3324

  
• 

  Bridgecrest

  15001 Faa Blvd Fort Worth, TX 76155-2251

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  Bridgecrest

  15001 Trinity Blvd Fort Worth, TX 76155-2647

Review Details

• Review fromPaolo S

  Date: 09/13/2025

  1 star
  Bridgecrest refuses to give me extensions even though I have told their agent through text that I have medical debt that I have to cover in addition to the payments that I am behind on for the car. The agent did not have any sympathy whatsoever for my situation and she even stated "I highly suggest securing a payment as soon as possible to lower the delinquency." What kind of robotic, unsympathetic response is that? This company is absolute dogwater.

• Review fromDebra H

  Date: 09/12/2025

  1 star
  I would leave zero stars if possible. Made all payments on time for a year. I needed extra time on one month and called in advance to secure a plan. I was told to call after the due date and I would be given a plan. I tried to be proactive to avoid late charges and negative "bill shaming" from the company. Representatives told lies and gave conflicting information. Tried to change my due date so that my emergency financial situation would allow making "on time payments" to Bridgecrest. The company was completely UNWILLING to work with me so that I could return to making payments on time. Just threats of accumulating interest rates were given. This company uses predatory tactics for a vulnerable population (people who are working hard to repair credit history). Shame, Shame on them for a lack of humanity.

• Review fromGuy C

  Date: 09/10/2025

  1 star
  I want to give 0 *. They made a false delinquent payment credit report on 8/27/25 against me on the day I paid off my car on 8/27. They claimed in the report $0 delinquent and oweing but I'm delinquent?? Bridgecrest also sent me an email stating that I had until 8/31 to pay before they would report me delinquent. I had been ahead in my loan until recently due to being injured and to damage my credit for no fault of mine is outrageous. I called them and they claimed they don't give a month ***** period before reporting to the credit bureau even though their email reflects the exact opposite. When confronted with this information about an email she still denied a ***** ******* This is incompetence.
  

  Bridgecrest

  Date: 09/11/2025

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We regret to hear our customer has become dissatisfied with ********************** and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, a member of our team will be reaching out to them via phone within the next ***** business hours. Should our customer need assistance in the meantime, they may contact our *************************** directly at ************.
  

  Bridgecrest

  Date: 09/11/2025

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We regret to hear our customer has become dissatisfied with ********************** and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, a member of our team will be reaching out to them via phone within the next ***** business hours. Should our customer need assistance in the meantime, they may contact our *************************** directly at ************.

• Review fromRachel M

  Date: 09/10/2025

  1 star
  I'd give 0 stars if I could. I totaled my car. Had gap insurance through Ally and progressive auto insurance. Had three way discussion with progressive and bridgecrest regarding payoff amount. Checked at that time what need to do in the meantime while everything is processing. I was told progressive and ally would back date the checks so wouldn't need to worry about any further payments as whatever is not covered by progressive would be covered by ************** Received email May 26 2025 that my car payment was due after my accident on may 7 2025. I called bridgecrest and asked why this was appearing as my understanding was it would all be covered by insurance. The representative told me not to pay anything as the checks would be backdated and it would not affect my credit score or have any other issues. Yesterday received an email from credit karma saying that my account was behind and today that it is being reported as delinquent. I called yesterday with my husband and the guy was a complete joke. He knew all the right things to say by their shady little company. Would not put anything in writing, refused to provide me the name of the previous representative that I had spoke to who told me not to pay the payment. They are now saying I still owe $373 according to online account but on the phone the guy kept bringing up random magic numbers. None of the math added up at all. Spoke for 1 hr and literally got no where. Asked to at least get the late fees and interest removed and we'd just pay it even tho it's not right. He refused to provide in writing that if we pay the $373 everything would be settled. Then started saying it was actually a payoff about of $454. Today got a text message saying "thank you for your promise to pay by 9/19/25 your balance of $457." We never agreed to anything on the phone of this. Never were told there was a remaining balance until I got emailed by credit karma. Still have no resolution. Bridgecrest extremely shady and unhelpful.
  

  Bridgecrest

  Date: 09/11/2025

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We regret to hear our customer has become dissatisfied with ********************** and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, a member of our team will be reaching out to them via phone within the next ***** business hours. Should our customer need assistance in the meantime, they may contact our *************************** directly at ************.

• Review fromSache J

  Date: 09/09/2025

  1 star
  My account was recently charged off, I stayed in contact with Bridgecrest and advised of my financial hardship. I am now in a position where I can make payments on time. I was told my car is up for repossession and while they are not willing to work with me now they will be willing to work with me once the car is sold. How does that make any sense?
  

  Bridgecrest

  Date: 09/11/2025

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We regret to hear our customer has become dissatisfied with ********************** and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, a member of our team will be reaching out to them via phone within the next ***** business hours. Should our customer need assistance in the meantime, they may contact our *************************** directly at ************.

• Review fromStephanie W

  Date: 09/09/2025

  1 star
  If I could give Bridgecrest zero stars, I would. No way to get in touch with a human if you have issues after loan origination. I would not suggest this company with your several thousand dollar loan.
  

  Bridgecrest

  Date: 09/11/2025

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We regret to hear our customer has become dissatisfied with ********************** and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, a member of our team will be reaching out to them via phone within the next ***** business hours. Should our customer need assistance in the meantime, they may contact our *************************** directly at ************.
  

  Bridgecrest

  Date: 09/11/2025

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We regret to hear our customer has become dissatisfied with ********************** and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, a member of our team will be reaching out to them via phone within the next ***** business hours. Should our customer need assistance in the meantime, they may contact our *************************** directly at ************.
  

  Bridgecrest

  Date: 09/11/2025

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We regret to hear our customer has become dissatisfied with ********************** and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, a member of our team will be reaching out to them via phone within the next ***** business hours. Should our customer need assistance in the meantime, they may contact our *************************** directly at ************.

• Review fromTYWANA H

  Date: 09/08/2025

  1 star
  I paid my car payment on time, but they still charged me an additional fee when I called them. They said that my payment did not go through LIE, and they said we will charge you $15.00 late fee, WHAT my payment was not late, rip off, all they do is lie. Looking for another finance company.
  

  Bridgecrest

  Date: 09/10/2025

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We are sorry they have become dissatisfied with Bridgecrest and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, we encourage them to remain in contact with our *************************** directly at ************.
  

  Bridgecrest

  Date: 09/10/2025

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer s concern. We regret to hear our customer has become dissatisfied with ********************** and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customer s concern is properly addressed, a member of our team will be reaching out to them via phone within the next ***** business hours. Should our customer need assistance in the meantime, they may contact our *************************** directly at ************.

• Review fromSharon T

  Date: 09/08/2025

  1 star
  Awful company. I paid my car off and was due a refund from the ************** I got the complete run around from Bridgecrest informing me to call *******, and to call Ally. After speaking with an actual manager at ****, I was informed Bridgecrest received the funds electronically on 8/20/25. I have called Bridgecrest to find out where the payment was and they told me to call back in two business days which brings me to 9/8/25, I have now called them three times to speak with someone to find out the accounting department said it takes 7-10 business days to release the funds, 10 business days were up on 9/4/25, I should not have to wait an additional 7-10 business days when they had the money this entire time. **************** is a joke - one of the **** laughed at me this morning for telling her to do her job. Another *** has hung up on me, and another *** put me on hold in the middle of speaking. Do better! I like purchasing cars from *******, but Bridgecrest is going to ruin it for them.
  

  Bridgecrest

  Date: 09/10/2025

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We are sorry they have become dissatisfied with Bridgecrest and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, we encourage them to remain in contact with our *************************** directly at ************.

• Review fromMarla H

  Date: 09/07/2025

  1 star
  Zero stars. Buyer beware! They dont mean *****%, in reality it is 97% because they add approximately $10.00 every day to your loan. ******* has you sign paperwork via electronic device. You dont receive any loan documents. When you look at said loan documents on the app, they are different than what you signed. Im kicking myself for falling for this scam. Now Im paying an obnoxious amount for a vehicle that barely works.
  

  Bridgecrest

  Date: 09/09/2025

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We regret to hear our customer has become dissatisfied with ********************** and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, a member of our team will be reaching out to them via phone within the next ***** business hours. Should our customer need assistance in the meantime, they may contact our *************************** directly at ************.
  

  Bridgecrest

  Date: 09/09/2025

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We regret to hear our customer has become dissatisfied with ********************** and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, a member of our team will be reaching out to them via phone within the next ***** business hours. Should our customer need assistance in the meantime, they may contact our *************************** directly at ************.
  

  Bridgecrest

  Date: 09/09/2025

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We regret to hear our customer has become dissatisfied with ********************** and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, a member of our team will be reaching out to them via phone within the next ***** business hours. Should our customer need assistance in the meantime, they may contact our *************************** directly at ************.
  

  Bridgecrest

  Date: 09/09/2025

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We regret to hear our customer has become dissatisfied with ********************** and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, a member of our team will be reaching out to them via phone within the next ***** business hours. Should our customer need assistance in the meantime, they may contact our *************************** directly at ************.

• Review fromIvan H

  Date: 09/06/2025

  1 star
  **************** is not good!Rude and unprofessional!Poor quality control Need to work on this With out customer you will be nothing Make your customer service your priority!
  

  Bridgecrest

  Date: 09/08/2025

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We regret to hear our customer has become dissatisfied with ********************** and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, a member of our team will be reaching out to them via phone within the next ***** business hours. Should our customer need assistance in the meantime, they may contact our *************************** directly at ************.