Complaints

This profile includes complaints for Bridgecrest's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bridgecrest

  1720 W Rio Salado Pkwy Tempe, AZ 85281

  
• 

  Bridgecrest

  7300 E Hampton Ave Ste 100 Mesa, AZ 85209-3324

  
• 

  Bridgecrest

  15001 Faa Blvd Fort Worth, TX 76155-2251

• 

  Bridgecrest

  15001 Trinity Blvd Fort Worth, TX 76155-2647

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes, I am having an issue with Bridgecrest updating my credit report. They continue to report my account as ****** past due, and it is not. The account is not even ****** past due. The last pymt received on the account is 06/07/25, however they are falsely reporting the last pymt was received in 04/25. Have contacted them regarding them matter and submitted several disputes and they still, keep falsely reporting this information on my credit report and hindering my credit score.

  

  Business Response

  Date: 08/11/2025

  
  August 11, 2025
  
  Re:Complaint # ********
  
  To Whom It May Concern:
  
  Thank you for bringing your concerns to our attention. We take all feedback seriously and appreciate you taking the time to share your experience with us. Please be assured that your complaint has been reviewed by our team and that we have investigated the matter to ensure appropriate actions are taken.
  
  At the end of each month, Bridgecrest furnishes the status of all reported accounts to the ********************** reporting agencies (CRAs). Accounts that are in a repossession status, charge-off status or end the month at 30 days or more past due, are reported in their respective delinquency bracket. We have confirmed that your account was accurately reported as over 30 days past due two times,and over 60 days past due three times.
  
  Our records indicate that your tradeline has been reported as current for the months of June and July 2025. However, during our review, we identified inaccuracies with how the **** have displayed your tradeline information. As a goodwill gesture, and on your behalf, we submitted request to the **** to ensure your account is reflected with our accurate reporting. The **** may take between ***** days to update their records.
  
  Should we require any further information or clarification, we will reach out to you directly.Otherwise, please consider this acknowledgment as confirmation that your concerns are being addressed. If you have any additional information that you would like us to review and consider, please contact our ***************************** at ************.
  
  Sincerely,
  
  **** *.
  Agency Specialist

  Customer Answer

  Date: 08/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bridgecrest is refusing to correct my wifes last name on the overpayment check, tried multiple banks for cashing and all said her name needed to match ID. One employee says it can be fixed another will say it cannot.The check is made out to ***** Fair and ******* *****, it shouldve been ***** Fair and ******* Fair since we got married.

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from ********* in August 2024. In April 2025, I was contacted by Bridgecrest for debt collection. I exercised my right to request validation of the debt. In response, they sent me two different contracts or documents showing different vehicle purchase prices for the same car.This raised serious concerns about the accuracy and legality of the loan. I disputed the debt based on this contradiction. Despite the unresolved dispute and conflicting documents, Bridgecrest repossessed my vehicle.This appears to violate the Fair Debt Collection Practices Act (FDCPA) and possibly state repossession laws, as the debt is not clearly validated and the amount is in dispute.I previously filed a complaint with the ***** but this newly discovered issue (the conflicting contracts) makes it clear that this is more serious than initially known.

  

  Business Response

  Date: 07/23/2025

  July 23, 2025
  
  Re: Complaint #********
  
  To Whom It May Concern:
  
  Thank you for bringing your concerns to our attention. We take all feedback seriously and appreciate you taking the time to share your experience with us.
  
  Please be assured that your complaint is currently under review by our team and that we are committed to investigating the matter to ensure that appropriate actions are taken.
  
  Should we require any further information or clarification, we will reach out to you directly. Otherwise, please consider this acknowledgment as confirmation that your concerns are being addressed. If you have any additional information or supporting documentation that you would like us to review and consider, please contact us at the number provided below.
  
  Please note that we are unable to discuss specific account details via email due to privacy and security concerns. For any account-related inquiries or to further discuss this matter, we encourage you to contact us directly by phone.
  
  Thank you for your patience and understanding. If you require further information,please do not hesitate to contact our ***************************** at ************.
  
  Sincerely,
  
  ***** *.
  Agency Specialist

  Customer Answer

  Date: 07/24/2025

  Dear BBB Agency Specialist,

  I deny the business response regarding my complaint. 
  Their actions were unlawful:
  - Forged my signature on two documents
  - Repossessed my vehicle without valid grounds
  I request further investigation and assistance in resolving this matter.
  Sincerely,
  **** Overby 

  

  Business Response

  Date: 08/11/2025

  August 11, 2025
  
  Re:Complaint #********
  
  To Whom It May Concern:
  
  We appreciate the opportunity to readdress your concerns. We have confirmed that all policies and procedures have been followed servicing your account. Please be assured that your complaint was reviewed by our team and that we investigated the matter to ensure appropriate actions were taken.
  
  We can confirm on March 28, 2025, per your request, we provided a copy of the Contract to your address on file. Additionally, on May 30, 2025, we mailed a validation of debt letter to the address supplied in your complaint, which matches the address on file. Enclosed with the letter, were copies of your Contract, Retail Purchase Agreement, Buyers Guide, and transaction history report. Furthermore,we reviewed your supporting documentation and confirmed no discrepancies in the Contracts provided. The Purchase Agreement includes the vehicles selling price and a separate breakdown of the taxes and fees. On page two of the Contract,under the section titled Itemization of Amount financed, the cash price of the vehicle also includes the sales tax in the listed amount.
  
  On July *******, at 95 days past due, the vehicle was lawfully recovered due to nonpayment and accurately reported as such to the credit reporting agencies (CRAs) during our month end reporting.
  
  Should we require any further information or clarification, we will reach out to you directly. Otherwise, please consider this acknowledgment as confirmation that your concerns are being addressed. If you have any additional information that you would like us to review and consider, please contact our ***************************** at ************.
  
  Sincerely,
  
  ***** *.
  Agency Specialist

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a 2018 ********** Eclipse Cross 4WD through Bridgecrest. Just months later, the vehicle experienced repeated mechanical failures not covered by the $3,400 SilverRock warranty. I voluntarily surrendered the vehicle, and Bridgecrest verbally guaranteed (during my first CFPB complaint in 2024) it would not negatively impact my credit.However, Bridgecrest reported the tradeline as an involuntary repossession, with incorrect payment history and repo dates. They also charged an APR of ******%, above ******** allowable limit. In their June 3, 2025 letter, they admitted their investigation was non-conclusive, yet continued to report the loan.Under **** and Florida law, unverifiable reporting must be deleted. I have since filed three **** complaints and one with the Florida Attorney General. I have full documentationincluding the warranty terms, loan APR, disputes, and Bridgecrests lettersand am prepared to share upon request.I respectfully request the BBB mediate this dispute, encourage Bridgecrest to correct or delete the tradeline, and hold them accountable for deceptive reporting practices.

  

  Business Response

  Date: 06/25/2025

  June 25, 2025
  
  Re:Complaint # ********
  
  To Whom It May Concern:
  
  Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concerns. Please see attached for details.
  
  
  

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/4/24 I purchased a vehicle through drive time and was financed by Bridgecrest. I was sold a vehicle that consecutively keep breaking down from August to November. I was referred to ********** and warranty. I contacted Bridgecrest in regards to the vehicle that was financed keep breaking down and was told they would not help me and too bad !!! And if I didnt like what was happening to me to return the vehicle and I would still be charged and responsible and if I dont pay I would have negative reports on my credit for the next 7 years. My complaint is Bridge crest did nothing to ensure I had a proper vehicle to pay for. And its unbelievable that I was sold a vehicle that requires a new engine to use. Bridgecrest did nothing to compensate me for my losses and didnt even try to work with Drive Time and Silverrock to ensure my safety or get me into a reliable vehicle. They just repeated what I owe and did nothing to help me. Bridge crest and Drive time are in cohorts selling vulnerable people unreliable vehicles in anticipation they will get paid either way. The customer representatives are in agreement with companies to sell vehicles that need engines exhaust system manifolds wheel bearings and a whole heap of other repairs. I feel justice is needed for Drive Time, Silver rock, and Bridgecrest victims and the world needs to highlight and stop people from being scammed. Bridge crest is a rip off and giving loans for vehicles they know dont work efficiently.

  

  Business Response

  Date: 12/30/2024

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concerns. We have partnered with *********, the vehicle retailer, and SilverRock, the ancillary product administrator, for this response. Please see the attached for details.

  Customer Answer

  Date: 12/31/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution (refund and termination of contract) would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ****
  
   
  

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently reached out to Bridgecrest regarding a car that I was needing to get a settlement on. I reached them on 8/16/24 I made the payment of $630 they requested. I have reached out to them 3 times to receive my title release and they say the same thing each time. We can resend you should receive in 7-10 days, blah blah blah. Meanwhile I am still paying insurance on a car that *** paid for that is not running.

  

  Business Response

  Date: 12/06/2024

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concerns. Please see the attached for details.
  

• Initial Complaint

  Date:10/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had problems with this car since purchase date all I keep asking for is another car I keep try to pay the note but everything its something different I Am trying because this is a new auto loan Im unable to purchase another vehicle I just want another car its so been filed on my credit report I owe the whole total of this car this has been on goin since April 2024 the car has had a burning smell and to only find out theres been an oil leak very big this vehicle has never been safe

  

  Business Response

  Date: 11/04/2024

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concerns. We collaborated with SilverRock, the administrator of the ancillary products, for the following details. Please see the attached. 

• Initial Complaint

  Date:10/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Bridgecrest, I do not have a contract with Bridgecrest, and they did not provide me with the original contract as requested.

  

  Business Response

  Date: 10/24/2024

  Thank you for bringing this matter to our
  attention. We appreciate the opportunity to address our customer’s concerns. Please
  see the attached for additional information.

• Initial Complaint

  Date:10/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute an unauthorized account that has been reported on my credit report. Upon reviewing my credit report, I discovered that the following account was fraudulently opened in my name:
  
  Creditor: ***********
  Opened Date: 11/9/2019
  Account Number: ************
  I am a victim of identity theft, and I have already taken steps to address this issue by filing a complaint with *****************. This account is not mine, and its presence on my credit report is causing harm to my credit standing.
  I request that the BBB assists in resolving this matter by initiating an investigation into this fraudulent account and ensuring its prompt removal from my credit file.

  

  Business Response

  Date: 10/11/2024

  Thank
  you for bringing this matter to our attention. We appreciate the opportunity to
  address our customer’s concerns. Please see below for additional information.

• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint regarding a fraudulent account reported by ********************** on my TransUnion credit report. I am a victim of identity theft and have filed a complaint with the ************************ via IdentityTheft.gov. Enclosed are copies of the identity theft report and other relevant documents for your reference.The account details are as follows:Creditor Name: Bridgecrest Opened Date: 01/22/2021 Account Number: ************I did not open this account, nor did I authorize any transactions or inquiries associated with it. I request that the BBB assist in having this fraudulent account removed from my credit report and coordinate with Bridgecrest to ensure proper corrective action is taken.

  

  Business Response

  Date: 08/26/2024

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concerns. Please see the attached for additional information.