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Find a Location

New Image Landscape and Pools LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforNew Image Landscape and Pools LLC

    Landscape Design

    At-a-glance

    Customer Reviews

    4.2/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers residential and commercial landscaping and irrigation system services.

    Business Details

    Location of This Business
    2815 S Alma School Rd Ste 118, Mesa, AZ 85210-4003
    BBB File Opened:
    9/22/2006
    Years in Business:
    43
    Business Started:
    1/1/1981
    Date of New Ownership:
    1/1/1981
    Business Incorporated:
    1/3/2000
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • New Image Landscape and Pools
    Business Management
    • Mr. James D Stewart, Principal
    • Mr. James Nicholas Stewart, Owner
    Contact Information

    Principal

    • Mr. James D Stewart, Principal

    Customer Contact

    • Mr. James D Stewart, Principal
    Additional Contact Information

    Fax Numbers

    • (480) 838-9566
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Finding the right landscaping and lawn care pro can save you time, money

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/12/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    2 years ago I had landscape lights installed by them. They stated that the lights had a lifetime guarantee. Last May I had a light burn out. We tested the bulb and it was not that. I talked with ************************* and on June 21 received a text from ***** stating that she would have someone come out on July 5 from **** a.m.  I heard nothing from them until August 7 when I was told I had to take the light out Myself and take it to Site Onr and replace it myself. I am 70 years old.no way am I digging out and landscape light, going to a store for replacement, and then having to hire a handy man myself. Any good business would back up their product and service. I received a call last week from the ABC15 LetJoeKnow team stating that the team had forwarded it to BBB. I spoke with New Image yesterday and they said that they sent a copy of the contract to you. They are still insisting that I hire a handyman and not to text them any moreuse email. I think that was rude! 
    I want the light replaced at their cost. No excuses!

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Vickie T.

    1 star

    01/01/2024

    If there was a way to leave a minus star review I would. ***** ************************* and his "crew" are absolutely the worst company I have ever had the non pleasure of working with. **** ************************* the owner of the company is nothing but a con artist in my opinion. He did not finish the job he was hired to do and and kept bringing in unskilled labors as his "best crew" to work on my pool renovation. They left fast food trash, cigarette butts and empty bottles filled with urine in my back yard. They had no respect for my property at all and damaged my landscape light and drip irrigation.I was outside every day after they left cleaning that mess up so it wouldn't blow over to my neighbors yards. When I mentioned this to **** he just shrugged his shoulders and oh well. **** was very rude and mean to my next door neighbor when he complained to him about the "crew" and flat told him oh well.If you value your property and want a professional job do yourself a huge favor and run as far and fast as you can from this company New ************************** even had to call the *********** and have him trespassed from my property because he threatened to come over and beat the h*** out of someone.I do have lots of pictures of the sub par work they did.Please run as far and fast as you can from ***** ************************* and his daughter who manages his "office". The one thing he does well his ask for checks then runs to the bank with them because god forbid he doesn't get it cashed before you figure it out.If you are looking for a con artist that does sub par work then he may be your guy.Oh and after you put up with him and his lies you get the privilege of paying a premium price for it.When you are finally finished putting up with his lies and intimidation tactics you get to hire a reputable pool company to repair and fix his shody work. Mine had to be torn out and redone so it was safe.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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