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Business Profile

Internet Services

RevGen Networks, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for a service I did not receive. This company did a service update and I went 4 months without internet service. I called repeatedly to get answers with no return calls, I was unable to cancel, my call was finally returned when the product was back up and running. I was told if I canceled I would not receive the $109 dollars per month for the last 4 months I had paid, but instead they would give me half of the next 6 months as a way to compensate me. This never happened. I called in and spoke to a supervisor who claimed the representative I spoke with was unable to give out that promotion and since the call was greater than 30 days, she couldn't pull the recording. This supervisor claimed she would investigate this issue and get back to me. **** had never called me back. I continue to call and leave messages with no return call. In all, it was over $1000 that was fraudulently taken out of my account. When you are unable to cancel a service because they don't answer their phones and then promise promotions that never happen, there's no other way to explain it than Fraud. I was an understanding customer, willing to work through their issues and they took advantage of that.

  • Initial Complaint

    Date:07/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When canceling my service on the day an automatic payment was due, they charged me another month and would not refund. This companys service was spotty and intermittent through out our time with them. The product was reported to give a speed that never was provided. This was all we could get at the time so we went with it. We feel a refund is in order based on the timely cancellation on our part. I will never use this company again.

RevGen Networks, LLC is NOT a BBB Accredited Business.

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