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Business Profile

Insurance Companies

Insurance Professionals of Arizona LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a homeowners insurance policy with Stonegate insurance through my insurance agent Insurance Professionals Of Arizona Bonanza Insurance Broker on 11-15-24. The policy was canceled on.1-15-25 without proper notice due to noncompliance. The back porch was missing a handrail. My agent contacted me on.1-17-25 to inquire why my policy had been canceled. This was the first time that I had heard about it since I was not notified so I asked her why. She got back with me a few days later we corrected the noncompliance within 30 days. I was told the policy would be reinstated, but then later was told that it had to be rewritten and the premium was increased by about$300 more per year. We paid for the new policy out of our escrow account and requested a refund on our original policy. There was also a fee for forced place insurance from my mortgage company for approximately a month of not having insurance. I have never received a refund for my first policy purchased which should be around $1000. Ive made several phone calls and have a very long email trail of communications with the insurance agent in attempt to get my refund. I feel like Im getting nothing but the runaround on this, including yesterdays phone call to the office manager who I was not able to speak to because he was having phone issues. I feel my agent should be my advocate, but at this point, theyre not doing anything to help me secure my refund.

    Business Response

    Date: 07/05/2025

    This is **** ******* the owner of the agency.  This is the first I have heard of this situation.  I will begin to work on a resolution to this asap.  All offices are closed currently for the holiday weekend but should get things moving quickly on Monday.  First I need to find out what the issue is with Stonegate Insurance.  I will be in touch with you  soon and/or my operations manager.  We want to help you.  

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