Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early May of 2024 my son was admitted for drug treatment. At the time we paid his insurance max for a 30 day stay. That amount was *******. They kicked him out after less than a week. We have statements showing that I, as the guarantor, am owed a refund of ******. It says in the financial agreement that I signed that refunds are issued after 90 days. That 90 days came and went almost 4 months ago. I have NEVER received this money. I have reached out to their billing person many times as shown by the attached documents. She often does not respond and the last time she did I was told that refunds are a different **** and she has forwarded my message. I asked for that ****'s contact info and was never responded to. I am at a loss of how to collect the money I am owed.....

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently a patient at one of the facilities owned by this company. Everything was ok with the exception of just one employee. His name doesn't show up on any of their websites. His name is ****. I was told he was the guy in charge. He was extremely aggressive towards me and went so far as to try to force me to leave the premises on foot with no transportation or so much as a phone call to arrange a ride. I complied even though the temperature was well into the+100 range. When I was told by my insurance provider to return to the facility to be picked up he called the police department to have me arrested. I'm sure I don't need to tell you how extremely dangerous this situation was for a person who has just been incapacitated by drug withdrawal and kept in a medical facility for over a week. You simply cannot survive going from the one to the other just because someone put your initials on a laptop screen. I could have been severely injured or more than likely have died the day I was kicked out of this facility for absolutely no reason other than not wanting to go to the residential facility owned by the same company. I feel like I was being threatened by thugs. Either I go along with what the company wants me to do or risk dying in the desert with no transportation or so much as a loved one knowing where I am. They put my life in serious jeopardy. If I had panicked I most certainly would have either died or gone to jail for charges still unknown. The fact is that this person was willing to push me (a fellow human being) out the door into the literal desert because my wishes were not those of the business model of his employers. It's disgusting that people like this are really out there working with patients who trust them. This is why so many people are so afraid of trying to get sober. I wasn't until now. Now I have a brand new kind of fear between myself and my recovery. Something has to be done about this poison.

• Initial Complaint

  Date:03/25/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter was admitted to The River Source detox facility in ************ on November 11 and discharged on November 13 for a total of a 2 day stay. Since she is on my insurance, I became the financial guarantor for her stay. On the night of her admittance I provided them our ******************** info and after confirming the coverage, they explained to me that our co-pay was $250 a day not to exceed 7 days or $1500. I questioned the $1500 authorization on the form and it was explained that was the max ****** they would charge if necessary based on the number of days that she stayed. They could not tell me how long the treatment was going to take so they just put the max ****** of co-pay that was authorized by the insurance company and then they would charge the card accordingly for the number of days she stayed. As it turned out, she stayed 2 days which at $250 a day would equal $500. Contrary to the initial explanation, they then charged the card for the whole $1500. I immediately questioned the billing department (*************************************) and was told that it was there policy to charge the entire ****** authorized and would then refund the ****** due ($1000) after the insurance company paid and that this was the industry standard way of doing business. I was told that it would take anywhere from 90 to 180 days for the refund and in any case the money would not be refunded any sooner than 90 days from when the insurance company paid, ********************* paid the claim 11/28/2023 which means they should have issued the refund at the end of Febuary according to the billing depts explanation. I have left several ( more than 10) voicemails and at least 2 emails for their billing department with no response. I've spoke with several of the employees who have said they have left messages for billing to call me back with no success. I was also told they were shutting down for "construction". I've been told there's nothing else they can do other than leave messages.