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Find a Location

The American Mule has 1 locations, listed below.

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    Business ProfileforThe American Mule

    Copper Products

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This business offers copper mugs and leather accessories. 

    Business Details

    Location of This Business
    Mesa, AZ 85204-5812
    BBB File Opened:
    1/5/2024
    Years in Business:
    8
    Business Started:
    9/8/2015
    Business Incorporated:
    9/8/2015
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Casey Barras, Manager
    Contact Information

    Principal

    • Mr. Casey Barras, Manager

    Customer Contact

    • Mr. Casey Barras, Manager

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/01/2024

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    My wife and I placed two separate orders with The American Mule for two copper mugs each:May 9, 2023, ***********************, Apple Pay purchase, Order# ****, confirmation number CQsneoO0UgAAGia9kF2Z4w, purchase price $141.25. My wife made a purchase on April 21, 2023 for the same $141.25 but I do not have order or confirmation numbers.We have never received the products we ordered. I've reached out to the company via email from their webpage theamericanmule.com , I've tried calling any phone number I can find, I've messaged and commented on their instagram page - after several months, no response. I have found comments and reviews on their amazon page and instagram account where other individuals have also not received what they purchased. I'd be happy to get my money back but I'd be happier if they shut down their website and prevent folks from spending money if they won't fulfill orders.

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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