Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Consumer Finance Companies

Dignifi
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for Dignifi's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Dignifi has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Dignifi

      3707 E Southern Ave Mesa, AZ 85206-2569

      BBB accredited business seal

    • Dignifi

      5416 E Baseline Rd Mesa, AZ 85206-4700

      BBB accredited business seal

    Customer Complaints Summary

    • 109 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/17/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently found out I've been a victim of identity theft. Upon checking my credit report, I discovered an account opened under my name without my consent. I promptly reached out to the creditor to provide proof that I had authorized this account. However, I haven't received any documents or proof confirming that I initiated or authorized this account. Given the absence of any evidence from the creditor, it's evident that this account is not mine and was fraudulently opened using my personal details. Below are the specifics of this incident as noted in my credit report.Account Name: *************************** #: 20XXXXDate Opened: 20XXXX

    • Initial Complaint

      Date:06/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am liable for this debt with DIGNIFI collections department. I do not have a contract with their collections agency. They did not provide me with the original contract as requested.

    • Initial Complaint

      Date:06/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a payment to this company on 5/4/24 from my Neighbor&#**;s ************ account. I received a confirmation number (Conf# ******) and the amount was debited from my account on 5/6. I contacted this company and they told me they cannot find my payment. I have gone back and forth with them and they continue to send messages that my payment was not made.

    • Initial Complaint

      Date:06/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DIGNIFI BILLED ME FOR $576.31 IN AUGUST 2023. THIS A DUPLICATE CHARGE AND THEREFORE FRAUDULENT. I WAS ORIGINALLY BILLED ******* BACK IN MAY 2022. I HAVE REPEATEDLY INDICATED TO THEM THAT THIS DUPLICATE BILLING IS IN ERROR. I HAVE REQUESTED A COMPLETE HISTORY OF ALL INVOICES FROM THE BEGINNING OF THE ACCOUNT AND THEY HAVE NOT SUBMITTED ME ALL INVOICES AS OF CURRENT DATE. I HAD OBTAINED AN ATTORNEY WHO ALSO REQUESTED ALL DOCUMENTATION AND THEY FAILED TO DO THAT.

    • Initial Complaint

      Date:06/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made arrangements with dignifi because I was having surgery in ***** it was to pay 2 payments in Jan ****** each, pay ***** feb , extra in ****** march, miss ***** pay ****** in May and ******. today June 3rd which I did. However on May 22nd they reported 90 days late to credit which hit my score 100 points. I called them today and was told not their issue. I want my credit repaired from their error.

    • Initial Complaint

      Date:05/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were scammed by a fly by night car lot that's supposed to be liquidation sales! The Finance guy stayed in a back room, never went over papers with us and ************** Kid, sat there!Also getting on each of our phones signing us up for two separate loans at five thousand each?! We were totally not aware of. All we wanted was a truck payment is all.

    • Initial Complaint

      Date:05/09/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two loans were illegally created by a contract sales person a young kid **** who picked up our phones and was trying to rush through this thing called dignify.. we didn't have a clue it was for 2 extra loans we never agreed to not approved...******************* was financing the purchase which was on paperwork as sales person...he works for Tri State Liquidators and he refuses to talk to us...I've reached out to dignifi to resolve the extra loans and was talking to *** or *****..he was going to get resolution team on it .since then he won't contact us..was told it was done on ur phones...we didn't agree to 2 extra loans and reported it as fraud and ID theft..they never spoke to us on phone for verification so they call multiple times a day rings once and they hang up..they need to resolve this ASAP as no one would take a loan at 36 percent interest.As of today no voicemail no communication nothing.

    • Initial Complaint

      Date:02/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello Team,For the loan #******, which is reflecting in my DIGNIFI account, I have already given cancellation request for the loan on 02nd February. Dignifi Team called me and took my authorization on 2nd Feb to cancel the loan and confirmed me that the same will be cancelled by 05th Feb. Even after a week, I can still see the outstanding loan amount in my account and I did not get a cancellation mail confirmation as well. I have already paid the service amount to **************** after DigniFi confirmed on loan cancellation. I do not want end up paying double for the service for which I have already paid. Please look into this matter and confirm the cancellation of the loan at earliest. Please reach to me at -**********

    • Initial Complaint

      Date:12/26/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dignifi is a predatory lender abusing the elderly by intimidating them into providing personal information, authorizing electronic payments and never enabling them to pay off their accounts. Dignifi abuses the elderly by continuously charging fees, never enabling borrowers to close accounts and by confusing them with 'promotional offers' that are just disguises for additional fees. My mother needed to pay a $2000 auto repair bill and they charge her 10% per month. **************** is very difficult to reach, they ask invasive personal questions and confuse people.

      Business Response

      Date: 01/02/2024



      To Whom it May Concern,

      DigniFi is in receipt of your December 26, 2023 referral regarding the complaint of *************************************** relative to a WebBank/DigniFi account.

      ********************** accounts are originated by WebBank and serviced by DigniFi.  

      In the complaint, *************************************** states that DigniFi intimidates customers into providing personal information and authorizing electronic payments, and does not provide the ability to pay off accounts. They state that DigniFi is continuously charging fees and has confusing promotional offers. They add that **************** is difficult to reach and asks invasive personal questions. They are requesting a billing adjustment.

      DigniFi complies with all applicable laws and regulations regarding our products.  DigniFi routinely monitors customer service phone calls to ensure there are no invasive and intimidating practices.  DigniFi provides pay off information and payment options within the consumer portal, located at www.DigniFi.com.  All account details are provided to the customer prior to the first transaction within the Account Agreement, and includes details related to all applicable fees and promotional offerings. 

      DigniFi has no record of an account under the name ***************************************. Please note, DigniFi does not share customer information with third parties unless an account holder provides consent to do so.  Therefore, DigniFi is unable to respond fully to this complaint and the associated request from ****************************************

      DigniFi would like the opportunity to speak with the account holder regarding her account and any questions she may have related to payments, fees, promotional offers, and her account. She may contact DigniFi at ************ *************************************** for assistance. DigniFi customer service is available weekdays from 8:00 AM 7:00 PM CST and on Saturday from 9:00AM - 3:00PM CST. 

      Sincerely,
      DigniFi

    • Initial Complaint

      Date:08/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 29, 2023, I was persuaded to trade in my vehicle supposedly for a more reliable car with **** ****** and to obtain a $3,000.00 loan to lower my payments. I dont recall ever being told the name of the company. I also do not know the address of this company and they have told me they are digital only, meaning I havent received any paperwork. I was originally told my payment wouldnt start until 2 months later, which would be August 29, 2023. I have paperwork with the bank but not the loan company. I had been getting messages but did not realize who they were coming from. Being a cautious person, I first thought it was someone trying to scam me. After not getting any paperwork, I decided to call the number on the messages and was informed my payment was due August 5. I was immediately shocked by this revelation and requested paperwork and was told that wasnt the way this company works. I am retired on a fixed income, I pay my bills without fail, and I had no idea whom these people were who kept messaging me so I didnt know this is how they requested payment. I had intended to budget my payments to start on August 29 but this has turned my finances upside down. I was also waiting for paperwork along with account number because like many things, still dont know my account number. Now this company is also charging me a late fee. I requested to speak to someone but was denied the ability to. All the person kept telling me is my payment was due and was sent information for me to go to a **** of all places and pay it there. I find that to be extremely shady and now am wondering if I am dealing with a fraudulent company. I dont even know what my payment was supposed to be or how much they are charging me for a late payment! This has been stressful to me, I am feeling like I am being scammed by people who will not be honest and work with me to get these payments down.

    Dignifi is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.