Complaints
This profile includes complaints for Advosy Roofing's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Business Response
Date: 05/09/2024
We did a new inspection on the roof today and believe we reached an agreement with the home owner to do some touch *** on the the work was completed. Follow *** are being worked out currentlyInitial Complaint
Date:02/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
their are many misleading statements in this response. advosy roofing and select adjusters are all part of the same company under the same roof with the same physical address and same phone number. i never requested select adjusters to file an insurance claim for *******. i never spoke to anyone at select adjusters at all. the request to file the insurance claim went through the representative of advosy roofing. the statement " home owner owes ****** dollars" is completely inaccurate. BBB has the very contract for ****** dollars in this complaint. a contractor does not get to come along four months later and raise the estimate/cost by over **** dollars. (work was completed and paid in full in august 2023. revised estimate was produced after insurance settlement in december 2023. the only accurate statement in advosy's response is they still owe me **** dollars. *************************Business Response
Date: 02/16/2024
**************** is in the process of resolving this issue.
There are 2 companies involved in this insurance claim. One is ****************, public adjusting company based in ** (License #: **********, and the other is **********************, general contracting company based in AZ (ROC 318791). Im writing on behalf of Advosy Construction. Advosy Construction does not file insurance claims for homeowners. This is done by ****************. Advosy Construction is a preferred vendor for ****************.
Advosy Construction didnt file the claim and didnt charge a fee for supplementing. This was done by ****************. Can you please dismiss this complaint for Advosy Construction.
**************** is resolving any pending issues. Last email that was sent to the homeowner from **************** (not Advosy Construction)(I was made aware of this by ****************) (excerpt since there is a character limit on this response field of **** characters):... I looked over the financials on this case and **************** (SA) owes you $1,170.49. Here are the details of the financials for this job below.
Final Appraisal RCV ($17,507.25) - Non-recoverable depreciation ($3,201.24) - Deductible($1,000) = Final ACV payout by insurance ($13,306.01).
Insurance paid out $13,306.01: $1,993.56 (SA never received this check, not sure if homeowner received it, first check sent out by insurance, initial approval) + $744.03 (SA deposited, 2nd check sent out by insurance) + $10,568.42 (SA deposited, 3rd and final check issued by insurance).
Advosy Construction (our preferred vendor) did all the work on the insurance estimate.
Option #1: Homeowner owes SA $17,507.25 (Deductible $1,000 + NRD $3,201.24 + payout $13,306.01).
SA deposits: $18,677.74 (We received from HO: $6,828.60 + $6,828.60= $13,657.20) + (We received from insurance: $11,312.45) - (We already refunded homeowner: $6,291.91).
SA owes homeowner: $1,170.49 ($17,507.25 - $18,677.74)Business Response
Date: 02/21/2024
*************** and Select Adjusters and Advosy Construction have come to an agreement. No further action is required on our part per conversation with *************** today. He received a final payment from Select Adjusters for $1,170.49. Please let me know if anything else is needed on our end. Thanks!Customer Answer
Date: 02/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.