Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam. I was promised that my thin sheers would be cleaned for $500.00 professionally. Their subcontractor came in to use a hand held vacuum and went up and down holding the curtains with his hands. He said he was vacuuming the dust. He then use a hand held steamer and ran it over the sheers. I think this company over sold the job. We were to get the carpet cleaned for a discount and the worker says they didn't tell him about spot cleaning. He says that would be an extra $150.00. My wife said okay. Well, the spots never came out. He came twice to get the spots and the red spots are still in the carpet. I wanted to get paid back for using our water. The worker had a bucket that he had to fill up in our personal bathroom which is located in a different area of our house. This was a shocker to me. Call the company and they didn't want to compensate. Told me to call the contractor ******* to get my $150 back. I felt that I shouldn't call him, that's ******** job. We felt this was a very poor job for $700 and are asking to be compensated. ********************** uses their own water not a five gallon bucket to fill up water in your home.

  Business Response

  Date: 06/24/2025

   Our **************** Director is looking into this matter . We will reach out to the client to create a resolution.

  Customer Answer

  Date: 06/24/2025

  I have not heard from this company with any resolution 

  Business Response

  Date: 09/15/2025

  The resolution we are offering this client is to give them a $100 refund
  for the negative experience. Or a complete redo of the service.
  Our company warranties all work for an entire month from the service
  date . We feel the local technician
  who performed the service did not meet the clients expectations. We look
  forward to resolving this matter.
  
  Thank you,
  
  ******* *****
  **************

• Initial Complaint

  Date:04/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was guaranteed my leather chairs would be cleaned with a process that penetrated the leather to remove all soiled areas. A company by another name came to my house using only tap water and a solution that did not remove any of the stains after 25 minutes. I was promised a refund and even got a copy of the check issued to me but it never arrived. Then I was promised a refund to my credit card which also never happened. All of this took 20+ phone calls and no results. I have pictures of my chairs which I sent to the company showing the soiled areas were not cleaned. Their website clearly states The Best Upholstery Cleaning Ever, Or Its Free ************

  Business Response

  Date: 09/15/2025

  Complaint Number 23113170  ***** De Vries
  
  
  Regarding this complaint our company is offering to reclean the chairs
  at no charge .
  The technician who we designated for the warranty service was not
  available for a 2 week period.
  And this hindered the warranty service from being done in a timely
  manner.
  Our company is willing to reclean the chairs at no charge.
  
  
  
  **** *****
  **************
  

  
  

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Elysium Services for a quote to clean carpet, ************** A Deposit of $920.00 was placed on my credit card. I called on Aug. 20th. and cancelled the services due to family concerns & possibility of having to travel. On 8/27 ****, the staff at Elysium confirmed by phone that the ********************* to my credit card was being processed & would take 3-4days. I called on 9/4/24 & asked about the refund of my deposit. I told them I wanted it in my account by that day. I received a Transaction Reciept by email & was told again, that it would take 2-3 to process. It is now 9/9/24 & I have had no notification from the bank that the refund has been returned. I told them I would be contacting the BBB to report.

  Business Response

  Date: 09/24/2024

  We did refund the client .  She is aware of this now.  It just took a few days to show on her card

   

  Customer Service Team.