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Business Profile

Car Wash

Full Circle Autowash
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Full Circle Autowash's headquarters and its corporate-owned locations. To view all corporate locations, see

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Full Circle Autowash has 6 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased (2) $50 gift cards for my boyfriend to use for a car wash and full detail for a large pickup truck. Now every location is out of business and I'm out $100. I want a refund, unless this gift card works at another full service car wash that does large trucks.

      Business Response

      Date: 06/21/2024

      We reached out to ************************* via email.  She responded saying that it was a gift and that she threw the card (singular) away.  So, this case is closed.

      Customer Answer

      Date: 06/21/2024

      The business owner asked for the original purchase receipt and pictures of the front and the back of the gift cards.  I informed the owner that it was a gift, therefore there I do not have a receipt. I also told her after SEVEN MONTHS since I originally filed this complaint, and multiple emails to the company that went unanswered, I finally JUST threw the cards away and decided I was just out $100. So, delay tactics won and I lost. I would still like my $100 refund. Had this been responded to in a timely manner, I'd still have the gift cards, but since they were, A GIFT, requiring the original purchase receipt would have never been possible to satisfy this owner. 

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